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Kharmela Mindanao

By: Kharmela Mindanao on May 30th, 2024

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An Honest Review of 3CX (Features & Usability)


Searching for the perfect VoIP solution can lead you down a confusing path filled with technical jargon and marketing promises. If you're currently navigating this maze, you might wonder where 3CX fits into the picture.

Is it the streamlined, efficient system it's touted to be, or are there hidden challenges waiting to trip you up?

At Intelligent Technical Solutions (ITS), we've carved out a niche in not just using but expertly deploying VoIP services in partnership with 3CX for our diverse clientele. This honest review draws on our observations and Brian Kaminsky’s experience as ITS’ VoIP consultant and the Senior Vice President of ITS Phoenix.

You'll gain insights into the:

By the end of this piece, you'll have a clear understanding of whether the tool aligns with your communication needs, ensuring you’re taking the right next step.

Man in office reviewing 3CX VoIP interface, enhancing communication efficiency for his team

3CX Key Features 

3CX stands out in the VoIP market with a suite of features designed to cater to businesses of all sizes, from small startups to large enterprises.

At its core, 3CX offers versatile extensions and apps, supporting 10, 20, or even unlimited users, alongside applications for Windows, web clients, iOS, and Android, ensuring accessibility and mobility.

Some of its other key features are: 

List of ECX Key Features

These features played a massive role in Kaminsky’s decision to use 3CX in 2017. It wasn't just about upgrading technology but finding a solution that matched his business's growing needs for flexibility, detailed auditing, and easy troubleshooting.

“It provides the flexibility that we as a managed IT provider really need to give our clients: a fully hosted cloud phone solution,” Kaminsky explained. “3CX is hands down one of the most flexible systems and easiest to configure and troubleshoot.”

RELATED: VoIP Systems Beneficial Features 

Business professionals setting up 3CX VoIP systems, exploring features during a team meeting

3CX Set Up and Transition 

Overall, 3CX is easy to set up and train team members on.

“The learning curve of 3CX is pretty easy to deal with,” Kaminsky said. “The interface is really clean and easy to manipulate and maneuver. It was a fairly smooth transition.”

It also has a huge repository of how-to guides and an active message board community for context-specific questions.

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3CX Usability 

3CX may have great features and an easy setup process - but what about its usability?

On the back end, Kaminsky pointed out how helpful 3CX’s audit capabilities are.

“It gives us very detailed audit logs that allow us to trace what happened with the call all the way from cradle to grave,” he said.

However, this is also where he believes 3CX can improve its services. Kaminsky points to the need for more advanced reporting and flexible text messaging capabilities, suggesting areas where 3CX could evolve to meet the diverse needs of today's businesses even more closely.

Despite this, ITS clients have had an overall positive experience. "They're very happy with it,” he said. “[3CX] allows the end-user a more seamless experience."

Client feedback also highlights their happiness with 3CX's role in streamlining communication, marking a significant improvement in both efficiency and quality. Plus, its compatibility with Microsoft Teams further solidifies its position as a solution for modern businesses that leverage various communication tools.

In addition, 3CX empowers users with the autonomy to make minor adjustments and highlights the system's commitment to user-centric design.

Kaminsky said, “We can really help our clients and teach them how to make small changes that, in the past, required advanced technical support.”

Headset on the monitor stand in an office, representing 3CX VoIP services

Final Verdict on 3CX 

After thoroughly examining 3CX, it's clear that it is a standout choice for businesses seeking a VoIP solution. Its comprehensive suite of features—from versatile extensions and apps to advanced functionalities like CRM integration and video conferencing—underscores its suitability for various business sizes and needs.

“On a scale of 1 to 10, I’d rate it a solid 8,” Kaminsky said. "It's light years ahead of its competitors; it's up 99% of the time. From an end-user's perspective, there's nothing wrong with it."

When shifting to 3CX, he advises choosing a deployment partner wisely and ensuring they fully understand your business's unique communication requirements. 

Ready to Elevate Your Business Communication with 3CX? 

Customer support team using 3CX VoIP, capturing a group selfie to celebrate service success

VoIP solutions are more than just an efficient way of communicating; they are transformational tools for businesses aiming to thrive in the digital age.

With its expansive suite of features, from adaptable extensions and comprehensive app support to its superior call management and seamless integration capabilities, 3CX is engineered to meet the diverse needs of modern enterprises, regardless of their size.

Yet, the journey to selecting 3CX should be guided by a thorough analysis of your business's unique needs, existing IT infrastructure, and overarching communication objectives. As a VoIP services provider, ITS knows how crucial it is to check if a communication tool aligns with your company's specific workflow, team dynamics, and customer engagement model.

This is why we’ve created the following resources to help you reflect and evaluate how leveraging 3CX's comprehensive features can revolutionize your communication processes:

However, if you want expert insight into how 3CX can align with your business goals, schedule a meeting with our experts today.

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