Complement your IT Team with Co-Managed IT

Co-Managed IT is a way for growing companies to get the helping hands, specialized expertise, and IT management and automation tools they need without the cost and difficulty of finding, managing, and retaining a large IT staff investing in expensive software tools.

Companies like yours face a dilemma of needing professional grade IT support but can’t reasonably afford to invest in all of the tools, software, and staff required is exactly why we created a solution that we call Co-Managed IT.

• You get a TEAM of smart & experienced IT pros. As a Co-Managed IT client, your IT lead will have access to a deep bench of expertise to figure out the best solution to a problem, to get advice on a situation or error they’ve never encountered before, and to help decide what technologies are most appropriate for you (without having to do the work of investigating them ALL).
• You don’t have to add to your headcount. Finding, hiring, and retaining TOP talent is brutally difficult. With Co-Managed IT, you don’t have the cost, overhead, or risk of a big IT team and department. You won’t lose us to maternity leave or an illness.
• Your IT team gets instant access to the same powerful IT automation & management tools we use. These tools will enable them to prioritize and resolve your employees’ problems faster, improve communication, and make your IT department far more effective and efficient. These are software tools your company could not reasonably afford on its own, but they are included with our Co-Managed IT program.
• 911 on-site. In an unexpected incident, your IT leader is unable to perform their job, or if a disaster were to strike, we would instantly provide support to prevent the wheels from falling off.
• You’ll stop worrying (or worry less!) about falling victim to a major cyber-attack, outage, or data-erasing event. We can assist your IT leader in implementing next-gen cybersecurity measures to prevent or significantly mitigate the damages of a ransomware attack or security breach. We can also assist in providing end-user awareness training and help you initiate controls to prevent employees from doing things that would compromise the security and integrity of your network and data. 
• No Long-Term Contracts. We’re a flexible workforce you can expand and contract as needed.

Scenario 1: Your in-house IT staff is better served working on high-level strategic projects and initiatives but needs support in getting day-to-day tasks completed, such as troubleshooting various problems that arise, providing help-desk resources to your employees, software upgrades, data backup, and maintenance, etc.

Scenario 2: Your in-house IT person is excellent at the help desk and end-user support but doesn’t have the expertise in advanced Cybersecurity protection, line of business application upgrades, server maintenance, cloud technologies or compliance regulations, etc. As in scenario 1, we let them handle what they do best and fill in the areas where they need assistance.

Scenario 3: A company is in rapid expansion and needs to scale up IT staff and resources quickly. This is another situation where our flexible support services can be brought in to get you through this phase as you work to build your internal IT department.

Scenario 4: You have an excellent IT team, but they could be far more efficient if they had the professional-grade software tools we use to be more organized and efficient, along with our help desk. We can give them the tools, configure them for your organization, and train them on how to use them. These tools will show you their utilization with your current workload.

Scenario 5: You have a robust in-house IT department but need on-site support and help for a remote location or branch office. In addition, your IT team could use a higher-level resource for intractable issues they can’t resolve. Having an escalation resource available helps overall efficiency. We can train the trainer.

• Co-Managed IT is NOT about taking over your IT leader’s job or replacing your IT department.
• It’s also NOT a one-off project-based relationship where we would limit your support to an “event” and then leave your team behind to try and support it.
• The Co-Managed approach doesn’t replace your IT staff; we make them BETTER. By filling in the gaps and assisting them, giving them best-in-class tools, and training and freeing them to be more proactive and strategic, we make them far more productive for you. As an added bonus, they won't get burned out, frustrated, and leave.

(1) Can work with your full-time IT Team 

If you have a productive, reliable I.T. leader or department, you ideally want to keep those people on your team, but just make them more productive. No Co-Managed IT provider can fully replicate the value that a full-time IT lead on your staff can deliver.

(2) Available during peak demand periods

Your internal IT team doesn’t have to stop working on major projects for small emergencies if you can benefit from additional support during peak demand periods that your Co-Managed IT can guarantee. 

(3) The Agreement is not limited to monitoring-only

Your Co-Managed IT should not just monitor when a fire is about to happen (or is happening) but they should be able to put out the flames, get you out safe, or prevent the fire from happening in the first place.

(4) Does not treat projects as a “one-and-done”

Technical project work is often necessary, but you are going to get better results if your Co-Managed IT provider doesn't just drop the solution in and take off, leaving your IT team to figure it how to maintain and optimize the solution over the long term.