Network Operations Center
WE SEE IT BEFORE YOU DO

A NOC is the side of managed IT services that keeps things running. It watches your servers, network hardware, connectivity and backup jobs continuously, applies operating system and firmware updates on a planned cycle, and puts a technician on anything that crosses a threshold. A help desk waits for your call. A NOC is the part that is meant to catch the problem before anyone in your office has a reason to call.

A NOC watches for something breaking down. A SOC watches for someone breaking in. The NOC's job is uptime: disks, updates, backups, capacity and device health. The Security Operations Center's job is threats: suspicious sign-ins, malicious behaviour, containment. Both run around the clock, and ITS runs the pair, because neither one covers the other. Proactive monitoring, patching and offsite backups are included in every managed IT plan; the 24x7 security operations center is part of the cybersecurity service rather than the monitoring service. Our pricing page shows how the two are packaged.

Yes, and proactive IT maintenance is the phrase most people search for. Same work, different label: monitoring, patching, backup verification and capacity checks, run on a schedule instead of after a phone call. The word "proactive" only earns its keep when somebody is genuinely watching between the calls. The NOC is the part of the service that does the watching.

ITS does not sell the NOC as a separate line item. Proactive monitoring, patching and offsite backups are included in every managed IT plan, so what you are pricing is the plan, not the monitoring. Our pricing page publishes the per-user range and the calculator turns your user and device count into a figure. There is no separate NOC invoice.

All of it. Workstations, servers, firewalls, switches and the links between your sites. ITS is Cisco certified and equipped to sell, deploy and manage Cisco and Cisco Meraki networking products under industry best practices, so your network hardware is in scope rather than somebody else's problem. Cloud servers, backup hardware and Microsoft 365 licensing are quoted on top, as the pricing page says.

Sources: Cisco and Cisco Meraki, live ITS Managed IT FAQ 6, verbatim. "Quoted on top", live pricing page annotations. [CONFIRM whether monitoring of cloud infrastructure (Azure, AWS, hosted servers) is inside the standard NOC scope or only inside a separately quoted cloud engagement. The pricing source proves they are quoted separately; it does not prove they are monitored.]

Two things matter more here than a number on a web page: whether the alert reaches a person without you calling, and whether that person is allowed to act. Because the monitoring runs continuously, most infrastructure problems are already in a queue before anyone in your office notices. If you already have internal IT, we can take the watching and the after-hours work and leave the rest with your team.

[INSERT the response and resolution targets ITS commits to contractually, or leave this row without one. The live Managed IT page publishes "If a user or system is down, you can expect support in a few minutes"; that must be verified with service delivery before it is restated here. Do not publish a response time until it is confirmed.]