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ITS Security Division

Managed SOC Services for 24/7 Threat Detection and Response

Protect your business with a managed Security Operations Center (SOC) that continuously monitors threats, investigates suspicious activity, and supports incident response without adding pressure to your internal IT team.

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Cybersecurity Expertise Backed by Industry Recognition

ITS has earned industry recognition for cybersecurity expertise, managed services, and technology partner performance.

  • CRN MSP 500 2026
  • CRN Tech Elite 250 2026
  • CRN Security 100 2026
  • Cloudtango's MSP Select 2026
  • SonicWall MSP Partner of the Year 2026

What Happens When Threats Go Undetected After Hours?

When threats go undetected after hours, response is delayed, affected systems stay exposed longer, and recovery becomes more complex and costly.

Incidents Escalate While Teams Are Offline

Without coverage during off-hours, an undetected incident can affect additional systems before anyone is available to respond.

Manual Threat Investigation Can Slow Response

Identifying and confirming a threat without dedicated detection tools requires significant IT time that pulls teams away from daily operations.

Alert Noise Distracts Your IT Team

Reviewing false positives takes valuable time away from users, infrastructure, and other important business priorities.

Leadership Lacks Security Visibility

Limited visibility into alerts, investigations, and confirmed incidents can make security risk decisions more difficult for leadership.

KNOW THE DIFFERENCE

Where the SOC Fits: EDR, MDR, XDR, SIEM, SOC

EDR is the tool. MDR is managing the tool. Managing the tool means a security operations center with people in it. An alert nobody acts on is not security.

“Just because you buy a golden wrench doesn't make you a mechanic.”

What Does ITS Managed SOC Do for Your Business?

Keep your business protected around the clock without hiring and managing an internal security operations team.

Detect and Contain Threats Faster

Continuous monitoring and rapid investigation help contain threats before they spread or disrupt operations.

Extend Your Internal IT Team

Dedicated security analysts handle alert triage and investigation so your IT staff can stay focused on core business priorities.

Improve Leadership Visibility

Clear reporting gives executives and compliance teams insight into security activity, incidents, and performance.

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RUN THIS TEST YOURSELF

Would Your Provider Even Tell You?

When someone last tested your environment, did your IT provider notice and call you? If nobody called, that is the finding.

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What Does ITS Managed SOC Services Include?

Depending on your ITS package and supported configuration, Managed SOC coverage can include the following capabilities.

Endpoint Detection and Managed Response

Detect suspicious endpoint activity and support rapid investigation through continuous monitoring and managed response.

Threat Isolation and Containment

Isolate affected endpoints when a threat is confirmed to limit its spread and reduce operational disruption.

Cloud and SaaS Monitoring

Monitor Microsoft 365, Google Workspace, and supported SaaS applications for suspicious activity and potential security risks.

Network Security Monitoring

Monitor supported network traffic and infrastructure for anomalies, suspicious activity, and potential security threats.

Threat Intelligence and Investigation

Use threat intelligence to evaluate suspicious activity, understand emerging risks, and guide further investigation.

Security Reporting and Visibility

Review documented alert activity, investigation details, and escalations through a centralized client portal.

How Does ITS Managed SOC Work?

Gain continuous security oversight through a structured process that connects your tools, supports threat response, and improves executive visibility.

  1. 01Connect Your Security Environment

    ITS integrates supported endpoint, cloud, network, and security tools to centralize relevant monitoring data.

  2. 02Monitor and Respond

    Security analysts review suspicious activity, investigate credible threats, and initiate supported escalation or containment procedures.

  3. 03Report and Improve

    Receive documented activity, incident findings, and reporting that supports security planning and executive visibility.

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How Much Does ITS Managed SOC Cost?

ITS Managed SOC is included in qualifying Core and Secure service packages. Cybersecurity and Managed IT services typically start at $125 per user per month.

Your final cost depends on your user count, infrastructure, supported tools, compliance requirements, and selected package. Schedule a meeting below to get a personalized cost estimate for your environment.

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Coverage is organized across three main service packages:

  • Core:

    Includes foundational IT management, monitoring, patching, backup, support, endpoint detection, managed response, and threat isolation and containment

  • Secure:

    expands coverage with advanced detection, network monitoring, threat intelligence, dark web monitoring, vulnerability management, and additional security capabilities based on your selected configuration

See What Clients Say About ITS Cybersecurity Services

Hear from organizations that partner with ITS to protect their operations and build a stronger security posture.

I think... to not adopt some form of advanced security these days would be incredibly foolish. The biggest benefit ITS provides is the weight off my shoulders knowing that they're involved, and we've prepared ourselves as best as we could for any cyberthreats. That component is the most important to us.

JP HalversonVice President, McQuarrie Associates

We had an issue with a ransomware problem, and our previous IT partner could not resolve it. It brought us to a standstill... so we reached out to ITS and they helped us with the issue.

Mark BreauningerDirector of Operations, The Synthetic Grass Store

ITS identified an MFA hole in a large-scale EHR system that had never been caught before. Had it not been for them, we would've gone live and unknowingly increased our risk. Their insight not only protected us, [but it also] helped four other facilities that implemented the same system after us.

Doug McCoyCEO, Eastern Plumas Health Care (EPHC)

How Has ITS Helped Businesses Strengthen Cybersecurity?

Read stories from real clients who faced cybersecurity challenges and partnered with ITS to strengthen their security and support their operations.

The San Francisco Association of Realtors team

How a Realtor Association Strengthened Security by Modernizing Its IT Infrastructure

Learn how ITS helped the San Francisco Association of Realtors upgrade its firewall and wireless network, modernize aging infrastructure, and achieve its security goals.

Read the Case Study →
John R. Waters & Company office

How John R. Waters & Company Found Greater Peace of Mind After Switching MSPs

Learn how John R. Waters & Company switched MSPs and gained proactive support from ITS, helping the business resolve serious cybersecurity incidents without irreversible damage.

Read the Case Study →
Adventure Photo Tours, Las Vegas

How a Tour Company Strengthened Cybersecurity Without Hiring In-House IT

Learn how Adventure Photo Tours stopped a server hack, gained 24/7 IT monitoring, and received ongoing support at a fraction of the cost of hiring full-time IT staff.

Read the Case Study →

Managed SOC Services: Frequently Asked Questions

What is a Managed SOC, and what does a Managed SOC service include?

A Managed SOC is a managed service that provides 24/7 alert triage, security monitoring, investigation, and escalation through a dedicated team of security analysts. ITS delivers it as part of an integrated managed cybersecurity service.

What is included in ITS Managed SOC services?

ITS Managed SOC capabilities can include 24/7 monitoring, alert investigation, managed detection and response, threat containment, cloud and network monitoring, threat intelligence, and leadership reporting. Your specific coverage depends on your ITS package, supported tools, and service agreement.

What happens when ITS Managed SOC detects a threat?

ITS analysts investigate suspicious activity to determine whether it presents a credible risk. When action is required, confirmed threats are documented and escalated according to predefined procedures. Where supported by your service package and tools, ITS can also initiate containment actions. Available response capabilities are defined in your service agreement.

How quickly does ITS review security alerts?

ITS provides 24/7 alert triage with a 15-minute median first-touch commitment. Activity and performance are posted publicly in the client portal. Covered environments, exclusions, refund eligibility, and other conditions are defined in the applicable service agreement.

Can ITS Managed SOC work with our existing security tools?

ITS can integrate with supported endpoint detection, email security, firewall, identity management, and other cybersecurity platforms. During onboarding, ITS reviews your current security stack, confirms integration requirements, and defines the monitoring coverage included in your service.

Who is ITS Managed SOC designed for?

ITS Managed SOC is designed for growing and regulated organizations that need continuous monitoring and faster threat response. It is especially valuable for businesses handling sensitive data, managing cyber insurance obligations, or lacking dedicated after-hours security coverage.

Ready to Strengthen Your Security Coverage?

Meet with an ITS cybersecurity expert to review your current monitoring capabilities, identify important coverage gaps, and determine the Managed SOC services your organization needs.

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