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BIOTECH AND LIFE SCIENCES

Advance Your Research Painlessly
WITH MANAGED IT

In the age of cutting-edge research, you need technology that can keep up with your needs.

  • 24/7 IT SUPPORT
  • 12 US MARKETS
  • FREE CONSULTATION
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UNMANAGED IT CAN CAUSE

Lose the Stress, but Never Time

Biotechnology is a highly competitive field, but it's all too easy for IT maintenance to get lost in the journey to innovation. Unmanaged IT can cause:

  • Missed deadlines
  • Unreasonable downtime
  • High security risks
  • Possible government fines
  • Unnecessary stress

The two things a research organisation cannot replace are its data and its time. An instrument PC that cannot be patched, a dataset that outgrew a workstation and a collaborator who needs access to part of it are all the same problem in different clothes.

MANAGED IT SERVICES

Innovate your daily workflow with Managed IT solutions for biotechnology

Let ITS handle your technical dilemma so you can dedicate your attention to your research.

Cybersecurity
Protection for pre-publication research, sequence and assay data, and for the accounts of the external partners who need part of it.
Managed IT
Support for a lab where an instrument PC nobody can patch is still the machine the run depends on.
Co-Managed IT
Help alongside a scientific computing lead who should be doing science, not resetting passwords.
Cloud Computing
Storage and compute for datasets that outgrew the workstation, with sharing you can scope to one collaborator.
Compliance
Support for the IT controls that sit under 21 CFR Part 11 electronic records and signatures and under change control in a validated environment. We implement and operate the controls; we do not issue validation.
VoIP Phone Systems
Phones that work in a building where the lab, the office and the cold room are all on different floors.
Data Analytics
Reporting on instrument, sample and project data you already hold, without another export step.
Business Internet
Connectivity sized for moving large datasets to a partner or a sequencing provider, with failover.

For the long-form version of this page's subject, read the ultimate guide to managed IT for biotechnology, and the pros and cons of managed IT in biotech if you are still deciding.

MANAGED IT DELIVERS

Stretch Science's Limits With Seamless IT

Take out the IT obstacles and support your team to do what they do best. Managed IT provides the following, and more, to help your organization thrive:

  • Communication
    Communication-ready for that brilliant biotechnology breakthrough moment.
  • Global Data Access
    Accessible data and research across the globe, anytime, anywhere.
  • Cybersecurity
    Industry secrets secured with managed firewall, intrusion detection, a virtual private network and antiviral services.
  • Data Analytics
    Data dashboards to drive research decisions and progress.
  • Mobile Computing
    Wireless and mobile computing so you can log data on the fly.
  • Infrastructure Management
    Infrastructure management that avoids downtime and leaves more time for discoveries.
SATISFIED CLIENT TESTIMONIAL

Hear It From A Life Sciences Client

“The technician did a great job and was thorough. The issue was fixed and ITS double-checked some background settings to verify those were correct and make sure there were no hacks or viruses from unwelcome emails. Thank you!”

Michele G. Rowpar Pharmaceuticals
FAQ

Biotech IT Questions, Answered

4. What locations does Intelligent Technical Solutions serve?

ITS serves businesses across the United States. With a strong presence in key locations, you can easily connect with a local team to discuss your technology needs. Our main service areas include Chicago, Detroit, Las Vegas, Los Angeles, Oakland, Olympia, Phoenix, Portland, Reno, Sacramento, San Francisco and Seattle. No matter where you are located in the US, ITS can provide the expertise you need to grow your business.

2. How do I reach support when something is down?

You can pick up the phone and reach a service coordinator, or open a ticket. If the issue is urgent we connect you with the next available technician, and a user or a system being down moves the request to the front of the queue. Support runs 24/7 for all our clients. You can also call us on 888-969-3636.

3. Can you support a validated environment without breaking it?

That is the whole question in a regulated lab, and the answer is that change control comes first. In a validated environment a patch is a change, and a change needs a reason, an approval, a record and a way back. So we work to your change process rather than around it, we keep the record, and we treat instrument PCs as what they are: machines you cannot freely update that still have to be defended. On 21 CFR Part 11 the requirement is electronic records and signatures you can trust, which in IT terms means controlled access, reliable audit trails and retention you can demonstrate. We implement and operate those controls. We do not issue validation and no IT provider can. For the long-form version of this page's subject, read the ultimate guide to managed IT for biotechnology.

Protect Your Industry Secrets With a Reliable IT Infrastructure

Let your team do what they do best. Focus on the research rather than worrying about your technology. Schedule a free consultation with our experts and get answers to your most pressing network and security questions.

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