AUTOMOTIVE DEALERS AND GROUPS

Drive Growth Efficiently
WITH MANAGED IT

Keep track of where everything is with a system capable of meeting your needs, from the sales floor to the service lane to the parts counter.

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OUTDATED IT CAN CAUSE

Miscommunication Should Be a Thing of the Past

Losing efficiency because of IT downtime costs big bucks. In a field that demands high levels of competitiveness and competence, having outdated IT causes:

Downtime and lost efficiency
Missed deadlines and opportunities
Frustrated team members and customers

A dealership runs on systems it does not own: the DMS, the CRM, the service scheduler, the lender portals. When one of those goes down, the showroom does not stop needing to sell.

Cybersecurity

Protection for the customer and F&I data a dealership collects, and for the credentials that reach your DMS, your CRM and your service scheduler.

Managed IT

One team looking after every rooftop: sales floor, service lane, parts counter and back office, on the hours a dealership actually trades.

Co-Managed IT

Depth behind your in-house IT manager for projects, rollouts and the vendor conversations nobody has time for.

Cloud Computing

Hosted systems and storage so a group can share deal jackets, inventory and reporting across rooftops without shipping files around.

Compliance

Help with the IT controls behind the FTC Safeguards Rule, which reaches dealers because a dealership that arranges financing is a financial institution under the rule.

VoIP Phone Systems

Phones that route a service call to the right adviser and a sales call to the right desk, with the call history attached.

Data Analytics

Reporting that pulls from the systems you already run, so fixed operations and sales are looking at the same numbers.

Business Internet

Connectivity and failover for a site where the DMS, the phones and the card terminals all ride the same circuit.

The rule itself belongs to FTC Safeguards compliance. For the long-form version of this page's subject, read the ultimate guide to managed IT for automotive.

MANAGED IT DELIVERS

Stay on Top of the Business

You deserve better than "ok" tech. Reliable IT infrastructure clears obstacles for your team. Managed IT provides the following, and more, to help your dealership thrive:

VoIP Phone Systems

A reliable phone system for all your automotive-related conferences and video calls.
Secure Access Anywhere

Accessible data anytime and anywhere, securely, through the power of current technology.
Cybersecurity

Critical security services to protect you from cyber threats and malware.
Data Analytics

Data-driven dashboards to help you make decisions that improve efficiency and productivity.
On-Call Technicians

Technicians who are ready to address your emergencies.
Productivity Tools

Feature-rich apps and tools that will improve your productivity.

VENDOR AND THIRD-PARTY RISK

What's Next for Auto Dealers?

The CDK Global cyber attack was not just another security setback, it was a call to action. It is time for auto dealers to critically evaluate and enhance their cybersecurity frameworks, including incident response playbooks, business continuity plans and third-party vendor management. It is also time to ask the tough questions. CDK is not the only vendor dealers should be asking hard questions of: your IT provider, your software vendors and your insurance company all have a role in keeping you safe.

Proactive Steps for Comprehensive Security

Plan for the incident before it happens, and know which of your vendors could cause one.

Incident response playbook. Technical response plus the communication and PR plan that manages messaging and reputation during a crisis.
Vendor management. A rigorous process to assess and monitor third parties, recognising that each integration adds a layer to your risk.
Compliance and audits. DMS vendors subjected to regular audits as demanded by OEMs, reinforcing the security of your operational backbone.

Enhancing Business Continuity Management

A continuity plan that only covers your own systems does not cover the outage you just had.

Broadened threat assessment. Include third-party interactions and communication strategies in your BCM.
Diversified operational workflows. Plan for continuity against vulnerabilities in internal systems and third-party tools alike.
Regular BCM testing. Test the plans, including scenarios involving third-party failures and communication breakdowns.

Essential Cybersecurity Measures

The controls that shorten an incident, whoever caused it.

Managed detection and response. Tooling that actively monitors and mitigates threats.
Security awareness training. Continual training so staff recognise phishing and related attacks.
Two-factor authentication. Better authentication to guard against unauthorised access.
Expert consultation. Work with security specialists to sharpen your incident response and recovery.

SATISFIED CLIENT TESTIMONIAL

Hear It From A Dealer Group Like Yours

“I believe our two companies like to do the right thing, and so it was an immediate fit. And we haven't looked back. I have ITS on my side and that inspires a lot of confidence in me.”

Matt Ryan Director of Operations, The Niello Company

IT RESOURCES

IT Resources for the Automotive Industry

Browse the Learning Center to find out how managed IT services can help keep your organization and customer data secure.

Technicians working in a dealership service area

Auto-Industry IT Experience Brought to a Multi-Rooftop Dealer Group

The Del Grande Dealer Group team takes pride in using innovative technology to streamline operations, grow the business, stay on top of equipment and give customers the best service possible. Read how their IT supports that.

Read the Success Story

FAQ

Automotive IT Questions, Answered

1. What locations does Intelligent Technical Solutions serve?

ITS serves businesses across the United States, with local teams in twelve metro markets so you can talk to someone near you about your technology. See the full list on our locations page. No matter where you are located in the US, ITS can provide the expertise you need to grow your business.

2. How do I reach support when something is down?

You can pick up the phone and reach a service coordinator, or open a ticket. If the issue is urgent we connect you with the next available technician, and a user or a system being down moves the request to the front of the queue. Support runs 24/7 for all our clients. You can also call us on 888-969-3636.

3. Does the FTC Safeguards Rule really apply to a dealership?

Yes. The FTC Safeguards Rule applies to dealers because a dealership that arranges financing is a financial institution under the rule. That puts an information security programme, a qualified individual to run it, a written risk assessment, access controls, encryption, monitoring and vendor oversight on your list. This page is about running dealership technology; the rule itself lives on our FTC Safeguards compliance page, and what happens if you are not compliant covers the consequences. For the long-form version of managed IT for dealers, read the ultimate guide to managed IT for automotive.

Keep a Competitive Edge With High-Impact IT Support

You are in a race to produce the product, get the sale and deliver the services your clients expect. Schedule a free consultation and get answers to your most pressing network and security questions.