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SOC 2 COMPLIANCE

SOC 2 Compliance
THE CONTROLS BEHIND THE REPORT

A CPA firm writes the SOC 2 report. Your IT runs the controls it tests. ITS builds and operates those controls, and keeps the evidence ready.

WHERE IT STALLS

Why SOC 2 Takes Longer Than Expected

A SOC 2 report is not a Security Operations Center. If you are looking for a 24/7 team watching your network, that is our security operations center. This page is about the audit report your customers are asking for.

SOC 2 rarely fails on intent. It stalls on evidence. The controls usually exist in practice and not on paper, and an auditor cannot test a practice. What gets asked for is a record covering the period under review, produced on request, for every criterion in scope. This sits inside our wider IT compliance services.

The gaps that hold companies up:

  • Access reviews nobody has run this year
  • Joiners and leavers handled from memory
  • Changes made with no record of who approved them
  • Logs that do not reach back far enough to test
  • Vendors inside your systems with no review on file
  • Policies written once and followed by nobody
  • No named owner when the auditor asks a question
WHAT ITS DOES

The Half an Auditor Cannot Do for You

The Trust Services Criteria say what has to be true. They do not tell you which controls to run or how to prove they ran. Selecting them, operating them and evidencing them is your side of the work, and it is the side ITS takes on.

Controls You Can Evidence
Access control, monitoring, logging and change management running in production, each one producing a record as it goes.
Documentation Kept Current
Policies, access reviews and vendor reviews maintained on a schedule, so the evidence already exists when the observation period starts.
One Team, Not a Project
The people who run your systems every day keep the controls in place after the report is issued, which is when renewal starts.

SOC 2 is an American attestation report written by a CPA firm about a window of time. ISO 27001 is an international certificate awarded by an accredited body for a management system. Buyers in the United States usually ask for SOC 2; buyers in Europe usually ask for ISO 27001. If it is the certificate you have been asked for, start on ISO 27001 instead.

TRUST SERVICES CRITERIA

The Five Criteria, and Which Ones You Need

SOC 2 is built on five Trust Services Criteria set by the AICPA. Security is the only one you must include. You choose the rest based on what you promise customers, so scope is a business decision before it is a technical one.

The five Trust Services Criteria and the Type 1 and Type 2 definitions above are as published in ITS's articles "What is SOC 2 Compliance, and What Does It Mean for Businesses?" (September 2022) and "What's the Difference Between SOC 1 and SOC 2?" (April 2024), which follow the AICPA's Trust Services Criteria.

Security

The one every SOC 2 includes. Information and systems protected against unauthorized access, unauthorized disclosure and damage, across collection, processing, transmission and storage.

Availability

Information and services accessible as your contracts and service level agreements promise. It does not set a performance bar. It asks whether controls exist to support operation, monitoring and maintenance.

Processing Integrity

System processing that is complete, valid, accurate, timely and authorized. It asks whether your systems do what they exist to do, without error or manipulation. It is not the same as data integrity.

Confidentiality

Confidential information protected from creation to disposal: contracts, business plans, intellectual property, internal pricing, sensitive financial detail. In practice encryption, segmentation and access control.

Privacy

Narrower than confidentiality and often confused with it. Privacy applies only to personal information, and covers notice, consent, collection, access and what may be done with it.

Type 1 and Type 2 are a separate choice from the criteria. Type 1 assesses whether your control design is suitable at a single point in time. Type 2 assesses whether those controls operated effectively across a full observation period.

HOW IT STARTS

Three Steps to Audit Ready

The order ITS works in, and you can stop after any of them.

STEP 1

See Where You Stand

A gap analysis against the criteria you have chosen: what exists, what is missing, and what cannot currently be evidenced. No preparation needed on your side.

Talk to a Compliance Expert
CLIENT RESULTS

What Clients Say About Working With Us

ITS has supported a client's SOC 2 work before. Global Environmental Consulting is one, and ITS publishes that on its compliance page today. The quote below is from a different client and is about HIPAA, which it says out loud.

ITS led significant, transformational changes at Eastern Plumas Health Care to ensure we weren’t susceptible to attacks. Looking back, prior to that partnership, we had a lot of risks on campus. I’m glad nothing happened, but I’m even more proud that after implementing those systems, we’ve avoided data breaches and HIPAA violations throughout our five-year partnership.

Doug McCoy CEO of Eastern Plumas Health Care (EPHC)
FAQ

SOC 2 Questions We Get Asked First

1. What is SOC 2 compliance?

SOC 2 is an auditing procedure developed by the American Institute of CPAs for service organizations that hold other companies' data. The output is a report about how well your controls protect that data, measured against the AICPA'sTrust Services Criteria. It is worth being precise about what the report is. As Jeff Farr of ITS puts it: "SOC 2 is simply an attestation, an opinion rendered by a CPA." It is not a certification, and nobody issues you a certificate.

Quoted from "What is SOC 2 Compliance, and What Does It Mean for Businesses?", itsasap.com, September 2022.

2. What is the difference between SOC 2 Type 1 and Type 2?

Time. A Type 1 report looks at your controls on one date and asks whether their design is suitable. A Type 2 report looks at whether those same controls actually operated effectively across a full observation period. Type 2 is what most customers mean when they ask for a SOC 2, because a snapshot proves design and not habit. Type 1 is a reasonable first step if you need something to show sooner.

Type definitions as published in "What is SOC 2 Compliance, and What Does It Mean for Businesses?", itsasap.com, September 2022, quoting Jeff Farr of ITS.

3. Is a Security Operations Center the same thing as SOC 2?

No, and the two get confused constantly because they share three letters. SOC 2 is a report about how your company handles data, written by a CPA firm. A Security Operations Center is a live team of analysts watching your systems for attacks, around the clock. One is a document. The other is people on a night shift. You can hold a clean SOC 2 report and still have nobody watching at two in the morning, and plenty of companies do. ITS runs both services, separately.

4. What is the difference between SOC 1 and SOC 2?

Subject matter, not rigor. A SOC 1 reportcovers internal controls over financial reporting: how your services affect your customers' financial statements. A SOC 2 report covers security, availability, processing integrity, confidentiality and privacy, for a wider audience of customers, partners and regulators. They are also independent of the Type question: SOC 1 and SOC 2 both come in Type 1 and Type 2. If a prospect asked for "soc2" without saying which, it is almost always SOC 2 Type 2.

5. Can ITS issue our SOC 2 report?

No. Only a licensed CPA firm can perform a SOC 2 examination and render the opinion, and ITS is a managed IT and cybersecurity provider, not an accounting firm. We are on the other side of the work: selecting and running the controls, keeping the evidence current, sitting in the readiness assessment, and answering the auditor's questions so your team is not doing it between meetings. You choose the auditor. We get you ready for them.

6. Is SOC 2 the same as ISO 27001?

No. SOC 2 is an American attestation report written by a CPA firm about a window of time. ISO 27001 is an international certificate awarded by an accredited body for a management system. Buyers in the United States usually ask for SOC 2; buyers in Europe usually ask for ISO 27001. In practice that means certificate versus report, and an accredited certification body versus a CPA firm. If both are being asked for, the control work overlaps heavily and the evidence can be collected once. The audits cannot.

Find Out What You Could Not Evidence Today

A gap analysis against the Trust Services Criteria you are scoping for, with what is missing written down and yours to keep. No obligation at the end of it.