Skip to main content
Get Started ↗
ITS Security Division

Managed Incident Response Services for Faster Breach Containment

Get retainer-based or reactive incident response from ITS, with defined containment timelines, clear escalation procedures, and recovery support. Reduce delays, limit downtime, and give your team a documented incident response plan before a breach occurs.

Schedule a Meeting Download the Playbook

Cybersecurity Expertise Backed by Industry Recognition

ITS has earned industry recognition for cybersecurity expertise, managed services, and technology partner performance.

  • CRN MSP 500 2026
  • CRN Tech Elite 250 2026
  • CRN Security 100 2026
  • Cloudtango's MSP Select 2026
  • SonicWall MSP Partner of the Year 2026

What Makes Cyber Incidents More Costly and Disruptive?

After a cyber incident, unclear roles and response steps can delay containment and recovery. These delays can extend downtime, increase recovery costs, and complicate legal and compliance obligations.

No Clear Plan Means No Clear Direction

Without a defined incident response plan, teams waste critical time during an active incident determining roles, priorities, and escalation paths.

Delayed Containment Can Let Threats Spread

Every hour without containment gives attackers more time to move through systems, access additional data, and increase the scope of the incident.

Recovery Takes Longer Without Preparation

Without a pre-arranged response plan, organizations spend more time coordinating recovery efforts, which can extend downtime and slow the return to normal operations.

Compliance and Legal Obligations Require Documentation

Regulated industries and cyber insurance policies often require documented incident response procedures and timely breach notification, and gaps in either can result in penalties.

How Does ITS Help Your Organization Respond to a Cyber Incident?

ITS Managed Incident Response services provide a defined response framework, dedicated support, and established timelines so your team knows what to do before an incident occurs and can respond more efficiently when one does.

Contain Incidents Faster

ITS responds quickly when an incident occurs, beginning containment procedures according to your pre-arranged retainer plan and agreed timelines.

Reduce Downtime and Recovery Costs

Defined response procedures and recovery planning can help reduce downtime and control recovery costs after an incident.

Support Compliance and Legal Requirements

ITS helps your organization document response actions and maintain records that can support compliance, cyber insurance qualification, and internal review requirements.

Be Prepared Before an Incident Occurs

ITS works with your team to identify gaps, document a practical response plan, and establish the roles and priorities your team needs to respond effectively.

Schedule a Meeting

What Does ITS Managed Incident Response Include?

ITS provides managed incident response through pre-arranged retainers and reactive breach response engagements, with defined containment timelines and recovery support.

Incident Response Retainer

ITS provides a pre-arranged retainer that gives your organization access to incident response support with defined activation procedures and response timelines.

Breach Containment

When an incident occurs, ITS works to contain the breach according to predefined procedures, helping limit the spread and potential impact of the incident.

Incident Response Planning

ITS evaluates your environment and documents a tailored response plan that includes clear roles, escalation paths, playbooks for major incident types, and a communication plan for both internal teams and external stakeholders.

Post-Incident Documentation

ITS documents incident findings, response actions taken, and recovery steps to support compliance reporting, insurance claims, and future security planning.

Business Continuity Support

ITS helps your team identify and prioritize key systems and recovery sequences to help restore normal operations and minimize downtime.

Recovery Guidance

ITS provides guidance for restoring affected systems, addressing vulnerabilities identified during the incident, and reducing the risk of recurrence.

How Does ITS Incident Response Work?

ITS supports you through every stage of incident response, from planning and containment to recovery and documentation.

  1. 01Establish Your Retainer and Response Plan

    Before an incident, ITS evaluates your environment, identifies gaps, and works with your team to define roles, escalation procedures, and IR retainer terms. The result is a tailored response plan that includes playbooks for major incident types and a detailed communication plan.

  2. 02Activate Response and Contain the Incident

    When an incident occurs, ITS activates the response plan and begins containment based on the agreed scope and commitments.

  3. 03Complete Recovery and Document the Incident

    ITS helps restore operations, captures key incident details, and provides a post-incident report with findings and recommendations to address identified vulnerabilities.

Schedule a Meeting

How Much Does ITS Managed Incident Response Cost?

ITS Managed Incident Response is available through retainer-based or reactive engagements. Pricing depends on your environment, coverage needs, and engagement terms.

For reference, ITS Cybersecurity and Managed IT services generally start at $125 per user per month.

Schedule a meeting below for a personalized cost estimate.

Schedule a Meeting

See What Clients Say About ITS Cybersecurity Services

Hear from organizations that partner with ITS to protect their operations and build a stronger security posture.

I think... to not adopt some form of advanced security these days would be incredibly foolish. The biggest benefit ITS provides is the weight off my shoulders knowing that they're involved, and we've prepared ourselves as best as we could for any cyberthreats. That component is the most important to us.

JP HalversonVice President, McQuarrie Associates

We had an issue with a ransomware problem, and our previous IT partner could not resolve it. It brought us to a standstill... so we reached out to ITS and they helped us with the issue.

Mark BreauningerDirector of Operations, The Synthetic Grass Store

ITS identified an MFA hole in a large-scale EHR system that had never been caught before. Had it not been for them, we would've gone live and unknowingly increased our risk. Their insight not only protected us, [but it also] helped four other facilities that implemented the same system after us.

Doug McCoyCEO, Eastern Plumas Health Care (EPHC)

How Has ITS Helped Businesses Strengthen Cybersecurity?

Read stories from real clients who faced serious cybersecurity challenges and partnered with ITS to protect their operations.

The San Francisco Association of Realtors team

How a Realtor Association Strengthened Security by Modernizing Its IT Infrastructure

Learn how ITS helped the San Francisco Association of Realtors upgrade its firewall and wireless network, modernize aging infrastructure, and achieve its security goals.

Read the Case Study →
John R. Waters & Company office

How John R. Waters & Company Found Greater Peace of Mind After Switching MSPs

Learn how John R. Waters & Company switched MSPs and gained proactive support from ITS, helping the business resolve serious cybersecurity incidents without irreversible damage.

Read the Case Study →
Adventure Photo Tours, Las Vegas

How a Tour Company Strengthened Cybersecurity Without Hiring In-House IT

Learn how Adventure Photo Tours stopped a server hack, gained 24/7 IT monitoring, and received ongoing support at a fraction of the cost of hiring full-time IT staff.

Read the Case Study →

Learn More About Incident Response

These resources cover key questions about preparing for and managing an incident response. Read through them to understand what a strong response plan includes, assess your readiness, and build a practical playbook.

an employee asking a question about their incident response plan from their MSP

5 Questions to Ask Your MSP About Incident Response Plans

Learn More →
An ITS engineer reviewing incident response readiness with a client

Incident Response Readiness

Download the Infographic →
An ITS engineer working through a cybersecurity plan

How to Create an Incident Response Playbook

Download the Playbook →

Managed Incident Response Services: Frequently Asked Questions

What is Managed Incident Response?

Managed incident response is a security service that provides retainer-based and reactive breach response with defined containment timelines. ITS supports breach containment, response coordination, documentation, and recovery based on the engagement terms.

What is an IR retainer and how does it work?

An incident response (IR) retainer gives your organization pre-arranged access to ITS response support. When a cyber incident occurs, the retainer is activated and ITS responds according to the agreed response plan and timelines.

How quickly does ITS respond to a cyber incident?

Containment timelines are defined in your retainer agreement and depend on the coverage you hold. For reactive engagements, ITS begins containment as soon as the engagement is activated.

What happens during a managed incident response engagement?

ITS works to contain the breach, limit further exposure, document response actions, and support recovery. For retainer engagements, response follows the agreed plan and timelines, with post-incident documentation included.

Who needs a managed incident response service?

Managed incident response is suited for organizations handling sensitive data, operating in regulated industries, carrying cyber insurance requirements, or seeking faster breach containment and recovery without building a full in-house incident response capability.

Is Your Organization Ready to Respond to a Cyber Incident?

Meet with an ITS cybersecurity expert to review your incident response readiness, identify gaps, and determine the right retainer coverage for your organization.

Schedule a Meeting Download the Playbook