How ITS Brought Deep Auto-Industry IT Experience to Del Grande Dealer Group
Del Grande Dealer Group (DGDG), the largest family-owned automotive group in the Bay Area, had outgrown what a single IT staff member could manage. Partnering with Intelligent Technical Solutions (ITS) brought a migration to Office 365 and Azure, stronger network security, and a proactive, structured approach that scaled with DGDG as its team grew past 1,200 employees.
- Automotive Industry
- Managed IT Type of service
The Largest Family-Owned Auto Group in the Bay Area
Since technology took over the automotive industry, the Del Grande Dealer Group team has taken pride in using innovative technology to streamline operations, grow the business, and provide customers the best service possible. DGDG initially had one person handling all of its technology - a responsibility that became too much for one person as the organization grew.
At a Glance
- Largest family-owned automotive group in the Bay Area
- Grown from 300-400 to 1,200+ knowledge workers
- Previously supported by a single internal IT staff member
- Managed IT partnership with ITS since transitioning off legacy systems
“Initially, we had 300-400 knowledge workers and our staff has grown consistently,” says Ralph Yamasaki of Del Grande Dealer Group. “Just trying to be status quo was no longer sufficient; we needed a more managed and more structured, proactive approach.”
One Person, an Entire Dealer Group
DGDG’s network was growing rapidly but lacked a governance structure, centralized PC and server management, or the security protections that growth demanded. PCs were patched intermittently, some hadn’t been updated in years, antivirus was out of date, and there were no central patching strategies. Many employees were still running Windows XP and outdated versions of Microsoft Office. “These team members were no longer able to operate because the software was so out of date, and they couldn’t open attachments correctly,” says Yamasaki.
It was also critical to DGDG that its IT partner understood the automotive industry specifically. After due diligence with several providers, DGDG was connected to ITS - highly recommended by another well-respected dealership.
Del Grande Dealer Group on Working With ITS
“Lines of communication between our teams are strong, and we can always reach them if we need them. Not to mention the onsite engineers who are hands-on with all of our day-to-day operations. Their whole team has a great handle on determining what issues will come up and they’re excellent at working to prevent them from happening.”
‘Everyone Is Dedicated to Making Sure DGDG Runs Smoothly’
“We’ve now grown to a team of 1,200+, and with our scalable infrastructure, we will continue to grow as a company,” says Jeremy Beaver, Chief Operating Officer for DGDG.
“The team at ITS has been incredible from the moment we started working with them. We knew they were the right partners for us. Everyone from the leadership team on down is dedicated to making sure DGDG runs smoothly, efficiently, and securely.”
Strengthen the IT Behind Your Dealership
“We would absolutely recommend ITS - especially to other auto dealerships looking for a strategic and experienced partner,” says Jagdish Rajan, CTO of Del Grande Dealer Group.
Schedule a free consultation and discover how our IT solutions can take your business to new heights.