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Jessa Mikka Convocar

By: Jessa Mikka Convocar on November 23rd, 2022

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An Honest Comparison of Phoenix MSPs: ITS vs. Total Networks

Managed IT Services | Mergers and Acquisitions

If you’ve found yourself scanning through this article, you’re probably still on the fence about which managed service provider or MSP in Phoenix you should choose. That’s understandable. Intelligent Technical Solutions (ITS) and Total Networks are great options to entrust your IT. 

Nevertheless, this article will help you search for the right MSP for your business. 

As a provider with years of experience in the business, we at ITS understand how critical it is to find the right IT support. Therefore, we have created this article to objectively compare ourselves and another provider, Total Networks, and let you decide which is more suitable for your business. We compared based on the following criteria: 

  • Service offerings
  • Industries served 
  • Guarantees 
  • Notable awards, accolades, and certifications 
  • Google rating and client reviews 
  • Pricing 

Honest and Objective MSP Comparison 

a person with both hands up comparing things

So, why are we talking about our competitors? While a good fit for many businesses in the area, we recognize that our solution is not suitable for everyone. We know we aren’t the only IT support company in Phoenix. We also know that savvy consumers compare the different aspects of providers before making a decision. 

Because we believe in honesty and transparency, we are committed to providing unbiased information to help people like you find the right MSP to meet your needs. 

We believe that every important relationship is built on a foundation of trust and mutual respect, which is why we publish articles like this. We know there are areas where our competition shines and areas where we excel. We also understand that healthy competition benefits us, our industry, and our customers. 

That’s why in this article, we promise to be as objective as possible. There may be information we couldn’t collect from Total Networks’ website, but this article should give you a basic idea of the similarities and differences. 

Total Networks 

Total Networks has been in the industry for a long time. Since its establishment in 1986, Total Networks has been helping businesses develop an efficient and maintainable technology plan through their IT services in Phoenix. 

1. Services Offered offerings

Total Networks focuses on providing businesses with the following services: 

  • Managed IT 
  • Co-Managed IT for larger firms 
  • Cybersecurity and IT Compliance 
  • Document Management 
  • Business Phones 
  • IT Training 

Their podcast, Practical Business Technology, has all you need to know and more about these service offerings. 

2. Industries Served industries

Total Networks provides Managed IT services to a range of industries, including but not limited to the following: 

  • Legal 
  • Manufacturing 
  • Financial Services and Accounting 
  • Healthcare 
  • Professional Services 
  • Retail 
  • Real Estate, Property Management, Development and HOAS 

3. Guarantees guarantee

Total Networks doesn’t explicitly declare any guarantees regarding their services; however, you can still ask about any possible guarantees when talking to their team.  

awards4. Notable Awards, Accolades, and Certifications 

Total Networks has acquired a handful of awards throughout the years. Most recently, they have become part of the Best MSP list of Channel Partners. They have also bagged awards from Clutch, Design Rush, Expertise, Cloud Tango, and UpCity, as well as some local awards, including from Ranking Arizona. 

Ratings and reviews5. Google Rating and Client Reviews 

Total Networks holds a perfect 5 out of 5 stars rating in Google from nearly 200 reviews. There are also several client reviews across their website that you can check to know how Total Networks’ technology solutions help businesses achieve their goals.

Pricing6. Pricing 

Total Networks does not disclose service pricing on their website, unfortunately. If you want a quote, it is best to contact their help desk. 

Intelligent Technical Solutions (ITS) 

ITS has been helping businesses grow and thrive by leveraging technology to improve their productivity and efficiency since 2003. In expanding our reach, we have branched out to different US states, including one in Chicago, Detroit, Las Vegas, Los Angeles, Oakland, San Francisco, Tempe, and Phoenix. 

1. Services Offered

offeringsITS offers businesses with a wide range of IT services, including: 

Head to our Learning Center learn more about these services and how each one can improve your business efficiency. 

2. Industries Served 

industriesITS helps support the IT of businesses in various industries, including but not limited to the following: 

  • Architecture & Design 
  • Automotive 
  • Biotechnology 
  • Construction 
  • Finance and Insurance 
  • Healthcare 
  • Law Offices and Law Firms 
  • Logistics and Distribution 
  • Manufacturing 
  • Non-profit 
  • Retail 

3. Guarantees

guaranteeITS offers an unconditional 365-day total satisfaction guarantee on all technology service plans, or we will cancel the agreement within 30 days. 

 

4. Notable Awards, Accolades, and Certifications 

awardsITS has been recognized by Channel Partners, Taylor Business Groups, UpCity, Expertise, and MSSP Alert as one of the best Managed IT Service providers. Our technicians also have certifications like CompTIA, CISCO, 3CX, VEEAM, and Microsoft. 

5. Google Rating and Client Reviews 

Ratings and reviewsITS has an average Google rating of 4.6 out of 5 stars from nearly 200 reviews across all our locations. On our website, you can also find in-depth case studies and video testimonials regarding the impact of our work on our clients. 

6. Pricing 

PricingITS offers a fixed monthly service package for interested clients. Below are the rates you can find on our pricing page: 

  • Managed IT: Starts at $140 per user per month 
  • Cloud Computing: Starts at $50 per user per month 
  • VoIP Phones (3CX Basic Plans): Starts at $20 per phone extension 
  • Business Internet: Starts at $80 per month 

To those who would opt for a multiple-service package, ITS offers special competitive pricing based on your preferred service. You may schedule a meeting with one of our agents to get a quote or an estimate. 

ITS vs. Total Networks: A Quick Comparison 

  

Intelligent Technical Solutions (ITS)  

Total Networks  

Years in the Business  

19 years 

 

36 years 

Company Values 

Be a creator, have an open mind, and do the right thing 

Proactive, responsive, effective 

Service Offerings  

Business Internet 

Cloud Computing 

Cybersecurity 

Data Analytics 

Managed and Co-Managed IT 

VoIP Phone 

Managed IT 

Co-Managed IT for larger firms 

Cybersecurity and IT Compliance 

Document Management 

Business Phones 

IT Training 

Service Locations  

Chicago, Detroit, Los Angeles, Phoenix, San Francisco, and Las Vegas 

Phoenix 

Industries Served 

Includes but is not limited to the following: 

  • Architecture & Design  
  • Automotive  
  • Biotechnology  
  • Construction  
  • Finance and Insurance  
  • Healthcare 
  • Law Offices and Law Firms  
  • Logistics and Distribution  
  • Manufacturing  
  • Nonprofit  
  • Retail 

Includes but is not limited to the following: 

  • Legal 
  • Manufacturing 
  • Financial Services and Accounting 
  • Healthcare 
  • Professional Services 
  • Retail 
  • Real Estate, Property Management, Development and HOAS 

Pricing  

 

  • Managed IT:Starts at $140 per user per month 
  • Cloud Computing: Starts at $50 per user per month 
  • VoIP Services: Starts at $20 per user per month 
  • Business Internet:Starts at $80 per user per month 

 

*You can find other plans and plan details on the pricing page   

Rates are not disclosed but are available upon request. 

 

Awards 

 

Awards from: Channel Partners, Taylor Business Groups, UpCity, Expertise, MSSP Alert 

Awards from: Channel Partners, Clutch, Design Rush, Expertise, Cloud Tango, UpCity, Ranking Arizona 

Google rating and client reviews  

 

Has an average of 4.6 out of 5 stars from nearly 200 reviews.  

Has case studies and video testimonials on the website. 

Has a perfect 5 out of 5 stars from nearly 200 reviews. Has client reviews on the website. 

Guarantees 

 

Unconditional 365-day total satisfaction guarantee on all technology service plans, or the agreement can be canceled within 30 days. 

Guarantees are not disclosed. 

Which Phoenix-based MSP Should You Choose? 

This article may have shown you the pros and cons of both MSP companies, but we cannot tell you which provider you should choose. Choosing your IT provider partner is yours alone, and it will never be easy. It’s best to assess what your current IT lacks to determine what kind of support you need and from whom. 

Here are some of the things you may want to consider: 

  • How will you measure the success of the partnership? 
  • How can IT support your business goals?  
  • How does each MSP’s service desk work? 
  • What do other people say about the MSP? 
  • How much will it cost?  
  • What’s included in your contract?  
  • What will cost extra? 

We encourage you to check out other providers as well and use our checklist, Questions to Help You Evaluate a Managed IT Provider. And if you’d like to learn more about our managed IT services and what sets ITS apart as an MSP in Phoenix, visit our Managed IT page or talk to one of our representatives. We’d love to discuss how we can work together to achieve your business goals. 

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