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ORIGINAL RESEARCH

IT, Cybersecurity, and Business Technology Research From ITS

Explore original research, benchmarks, and insights based on data collected and analyzed by Intelligent Technical Solutions. Our research turns real-world technology data into practical insights for business leaders navigating cybersecurity, IT operations, compliance, AI, and emerging technology.

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RESEARCH FOR BETTER DECISIONS

Turn Technology Data Into Business Insight

Technology leaders have more data than ever, but finding information that reflects the realities of growing businesses can be difficult. ITS Original Research brings together findings from our own research initiatives, operational insights, surveys, assessments, and customer feedback to identify patterns that matter to business and technology leaders.

  • Benchmark Your Organization
    Benchmark your organization against real-world technology trends.
  • Understand Changing Risks
    Understand changing cybersecurity and compliance risks.
  • Identify Common Challenges
    Identify common IT challenges affecting growing businesses.
  • Track AI Adoption
    Track how organizations are approaching AI and emerging technology.
  • Make Informed Decisions
    Make more informed technology investment decisions.
  • Support Strategic Planning
    Support strategic planning with data, not assumptions.

Insights Backed by Real Client Experience

ITS works with hundreds of businesses across the United States, giving our teams visibility into the technology challenges organizations face every day.

1,000+
Businesses
+96 NPS
Net Promoter Score
ITS has recorded a Net Promoter Score of +96 based on more than 47,600+ client survey responses.
97.8%
CSAT
99.9%
Uptime

Explore Research by Topic

Our original research focuses on the technology issues that directly affect business performance, security, and growth.

Cybersecurity
Explore research into cyber risk, security controls, threat trends, employee behavior, and how businesses are strengthening their defenses.
Managed IT
See benchmarks and findings related to IT support, downtime, technology operations, infrastructure, and the evolving role of managed services.
Compliance & Risk
Understand how businesses are approaching regulatory requirements, cybersecurity frameworks, audit readiness, cyber insurance, and technology risk.
Artificial Intelligence
Track how organizations are adopting AI, developing governance policies, managing AI-related risk, and applying new tools to everyday business operations.
Business Technology
Explore broader findings on technology spending, productivity, cloud adoption, workforce needs, and the technology priorities shaping growing organizations.
ITS technology team reviewing operational data together on a laptop

Research Grounded in Real-World Technology Operations

ITS has helped businesses manage and secure their technology for more than 20 years. Today, ITS provides Cybersecurity, Compliance, Managed IT, Cloud, Data Analytics, and AI services to organizations across the United States. That experience gives our teams a practical perspective on how technology decisions affect security, productivity, compliance, and business operations. Our goal is not simply to publish more technology statistics. It is to provide original data and useful context that help leaders make better decisions.

Professionals reviewing research data, charts, and documentation

Use and Cite ITS Research

Journalists, analysts, channel partners, business leaders, and other organizations may reference published ITS research with proper attribution. When citing our findings, please attribute the research to Intelligent Technical Solutions and link to the original research page whenever possible. For questions about our methodology, data, expert commentary, or media inquiries, contact the ITS team.

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FAQ

Questions About ITS Original Research

What counts as ITS Original Research?

ITS Original Research includes studies, surveys, benchmarks, and analyses where ITS collected or generated the underlying data. This can include original surveys, anonymized operational data, customer experience data, assessments, and other proprietary datasets analyzed by ITS.

Does ITS use third-party research?

ITS may reference external research when additional industry context is useful. Any third-party data included in an ITS research report should be clearly attributed to its original source and distinguished from findings generated by ITS.

Is customer information included in ITS research?

Research based on customer or operational information should use aggregated or anonymized data unless explicit permission has been provided to identify an organization.

Who is ITS research designed for?

Our research is intended for business executives, IT leaders, cybersecurity and compliance professionals, channel partners, journalists, and anyone looking for practical data about business technology.

Can I cite ITS research?

Yes. Published ITS research may be referenced with proper attribution to Intelligent Technical Solutions and a link to the original research.

How often is new research published?

New research will be added as ITS completes studies and identifies meaningful findings from available data. Check the Research Hub for our latest reports, benchmarks, and analyses.

Make Better Technology Decisions With Better Data

Explore the latest ITS research for practical insights into cybersecurity, IT operations, compliance, AI, and the technologies shaping growing businesses.

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