How The Niello Company Strengthened IT and Cybersecurity With a Co-Managed Model
As The Niello Company's technology needs grew, a small internal IT team was stretched across day-to-day support, aging infrastructure, and increasing cybersecurity demands. By partnering with ITS, Niello gained broader technical expertise, stronger security, and a more proactive co-managed IT model designed to support its employees, dealerships, and long-term growth.
- Automotive Industry
- Co-Managed IT and Cybersecurity Type of service
More Than a Century in Automotive
The Niello Company has served automotive customers for more than 100 years and has grown into a multi-location dealership group with hundreds of employees. As the business evolved, its technology environment needed to support more users, more systems, and stronger cybersecurity requirements without slowing down daily operations.
At a Glance
- More than 100 years in business
- 650 employees
- Multi-location automotive organization
- Co-managed IT and cybersecurity with ITS since 2021
Aware of the pressing need to modernize their systems, Niello’s leadership took a bold step by engaging the services of Intelligent Technical Solutions (ITS), a leading managed service security provider (MSSP).
Reactive IT and Growing Security Risk
Before ITS, Niello's small internal IT team was focused largely on day-to-day troubleshooting. As infrastructure aged and technology needs grew, the team spent more time reacting to problems and less time planning ahead. When both technicians eventually left, the gap became even more visible. Niello needed a more sustainable support model that could improve network reliability, strengthen cybersecurity, and help its internal IT leadership move from firefighting to long-term planning.
The Niello Company on Working With ITS
“I felt good about our relationship when we started in 2021, and I feel even better about it now. The amount of resources that you have, the support that we get from all the different people, I think it’s fantastic. It’s only been positive. I have ITS on my side and it inspired a lot of confidence in me to have that to fallback on and to move forward with.”
“And here’s the best thing... I don’t see many interruptions to workflow. That’s the goal of a high-level IT department, that they stay out of our way and empower us to keep our clients happy and help the company grow. That’s a great compliment.”
‘Our Experience With ITS Has Only Been Positive’
Niello's internal team gained additional ITS resources to help support technology needs across a 650-employee organization.
“The knowledge and guidance that [ITS] brings to the table has helped us out in navigating certain projects and challenges with vendors. That’s something I think we wouldn’t have really thought about unless we brought in a consultant. Thankfully, [ITS] is there providing that guidance and mentorship.”
Strengthen the IT Behind Your Automotive Business
“I don’t think people understand how important a robust cybersecurity program is for a business. When you’re talking about something that is so critical that it can negatively affect your company and shut you down tomorrow, you need a security partner that has auto dealership experience, and that knows how to listen and reinforces how important [cybersecurity] is,” Williams said.
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