How Lyons Roofing Moved From IT Downtime to a More Reliable Managed Environment
As Lyons Roofing grew, aging servers and limited internal IT resources made everyday work harder. ITS helped modernize the company's infrastructure, move key systems to the cloud, and provide the ongoing support employees needed to work more reliably from the office or remotely.
- Construction Industry
- Managed IT Type of service
Creating Customers for Life Since 1993
Lyons Roofing is a well-established roofing company with 30 years of experience serving customers in Phoenix, Arizona. As a growing business, they realized that they needed to upgrade their IT infrastructure to better manage their operations and serve their clients more efficiently.
At a glance
- 30 years of experience serving customers in Phoenix, Arizona
- Serving commercial and residential clients since 1993
- IT started out as a one-man show, with one technician
- Completely outsourced IT department, managed by ITS
However, they initially lacked the resources and expertise to manage their IT needs in-house, so they decided to seek the services of a managed IT service provider (MSP).
Growth That Outpaced the IT Environment
Lyons Roofing's IT environment had grown around a single technician and aging on-premise servers. As the company expanded, that setup became harder to maintain and increasingly disruptive when systems went down. Server outages affected core business tasks. Employees could lose access to data, quotes could not be sent, work orders could not be printed, and customer calls could not always be handled normally.
What needed to change:
Rhonda LaNue on Working With ITS
“If you don’t have an IT person in-house, it is critical for any business to have an IT company that can support them. If you need that responsiveness, ITS really provides it.”
The Partnership at a Glance
“We were using on-premise servers that were from 2012 and were dying slowly,” Holman explained. “I can access my entire database from anywhere.”
“Just the fact that our systems were integrated now is allowing us to operate much more seamlessly.”
Has Your Business Outgrown Its Current IT Setup?
Talk with ITS about building a more reliable technology environment, reducing dependence on aging infrastructure, and giving your team the support it needs.