An Honest Comparison of Oakland IT Services: ITS vs. Xantrion

Do you need help choosing the best Managed IT service provider (MSP) for your organization?   

As an MSP in Oakland with years of experience serving businesses of all shapes and sizes, Intelligent Technical Solutions (ITS) understands how crucial it is to find the right fit for your business.   

So, in this article, we objectively compare ourselves and Xantrion (another managed service provider in Oakland) and let you decide which is more suitable for your business.   

Our comparison is based on the following:  

• Service offerings   
• Industries served   
• Guarantees   
• Notable awards, accolades, and certifications   
• Google rating and client reviews   
• Pricing 

So, why compare ITS to Xantrion?   

We recognize that our company is not the right fit for everyone. We aren’t the only IT support company in California, and savvy customers compare the different aspects of providers before making a decision.    

Because we believe in honesty and transparency, we are committed to providing unbiased information to help people like you find the right MSP to meet your needs.   

Every important relationship is built on trust and mutual respect, which is why we’ve published this article. We know there are areas where other MSPs shine, and you deserve to know all your options.   

We’ve done everything to make this article as objective as possible by only stating facts that anyone, including you, can find on each provider’s website and official social media accounts.  

But by compiling these essential facts in one place, you’ll find the right MSP for your business faster.  

Intelligent Technical Solutions (ITS)  

Founded in 2003, Intelligent Technical Solutions (ITS) has been in the business for two decades and has established branches in Las Vegas, Chicago, Detroit, Los Angeles, Phoenix, Oakland, and San Francisco. We have around two hundred employees worldwide, and our main office is in Las Vegas, Nevada.  

1. Services Offered  

ITS offers:   

• Managed IT   
• Co-managed IT  
• Business Internet  
• VoIP Services  
• Cloud Computing  
• Data Analytics  
• Backup and Disaster Recovery  
• Microsoft SBS Installation Maintenance  
• Hardware Upgrades  
• Computer Virtualization  
• Distributed File Collaboration 

ITS also has an IT Needs Analyzer for businesses that need guidance about the services they need.  

2. Locations and Industries Served   

ITS handles the IT of companies in a wide range of industries, including but not limited to:  

• Architecture & Design  
• Automotive  
• Biotechnology  
• Construction  
• Finance and Insurance  
• Healthcare  
• Law Offices and Law Firms  
• Logistics and Distribution  
• Manufacturing  
• Nonprofit  
• Retail  

We also serve all sizes of companies in Chicago, Detroit, Las Vegas, Los Angeles, Oakland, Olympia, Phoenix, San Francisco, and Tempe.  

3. Guarantees  

ITS offers an unconditional 365-day total satisfaction guarantee on all technology service plans. Clients who aren’t happy with our service can cancel the agreement within 30 days.

4. Notable Awards, Accolades, and Certifications  

ITS has been recognized by Channel Partners, Taylor Business Groups, UpCity, Expertise, and MSSP Alert as one of the best Managed IT Service providers.   

Our technicians also have CompTIA, CISCO, 3CX, VEEAM, and Microsoft certifications. In addition, our company leadership has participated in tech interviews for various institutions, such as MSP Success Magazine, Channel 20, and Fox News.  

Read: What Are the Qualifications of IT Technicians Working at an MSP?  

5. Google Rating and Client Reviews  

ITS has an average rating of 4.6 out of 5 stars from nearly 200 reviews across all our locations. Our Facebook rating is slightly lower at 4.5 out of 5 stars from 30+ reviewers. On our website, you can find in-depth case studies and video testimonials regarding the impact of our work on our clients.  

6. Pricing  

ITS has a pricing page for interested clients and our services are paid monthly. We offer different tiers for our services depending on client needs. Here is a rough guide for our service rates:  

• Managed IT: Starts at $150 per user per month  
• Cloud Computing: Starts at $50 per user per month  
• VoIP Phones (3CX Basic Plans): Starts at $20 per phone extension  
• Business Internet: Starts at $80 per month  

A pricing calculator is also available for you to quickly estimate your IT spending.   

Xantrion  

Xantrion was founded in 2000, and has since worked to provide Managed IT services for small and medium businesses across the US. They mainly serve California, with their main office in Oakland.   

They have 80+ employees, and have office branches in San Jose and San Francisco.   

1. Service offerings  

Xantrion offers the following services:   

• Managed IT   
• Supplemental IT  
• Online Collaboration Solutions  
• IT Roadmaps  
• Certified Support  
• Proactive Monitoring  
• Managed Security  
• Cloud Strategy  
• Back-up and Recovery  

They also have specific IT support designed for life science, finance, and law businesses.   

2. Locations and industries served  

Xantrion primarily serves the California area, with offices located in Oakland, San Francisco, and San Jose. They also have plans for life science, finance, and law industries but serve companies regardless of industry.   

3. Pricing   

Their pricing isn’t indicated on their website, but they do contact you with their plan recommendations and pricing after you fill out an assessment form.  

4. Awards and nominations, certifications, or compliances followed  

Xantrion has multiple awards from different companies such as MSSP Alert, CRN’s MSP 500, Channel Future, San Francisco Business Times, and ChannelE2E.  

Their technicians also specialize in various services and programs, such as cloud, IT Ops, Networking, Security, and Microsoft. 

5. Google rating and client reviews   

Their Google rating is 4.8 out 5 stars from 43 reviews. Their website also has success stories from different companies they’re partnered with.  

6. Guarantees  

They provide a cybersecurity guarantee. You can ask about the details of this guarantee directly with Xantrion, as the specifics aren’t found on their website.    

A Quick Look: ITS vs. Xantrion 

Ready to find the right Managed IT Support Provider? 

Both ITS and Xantrion have years of experience, qualified technicians, and a dedicated team aiming to help you with your IT network. 

At the end of the day, every company has its pros and cons; it’s ultimately up to you who to partner with. 

However, if you'd like to learn more about ITS’ Managed IT services and what sets ITS apart, drop by our Managed IT page or schedule a meeting to discuss the concrete ways ITS can help your company.