Disclaimer of Emergency 911 Services
ITS is subject to FCC requirements to provide notification of any E911 limitations that may be associated with the ITS Service. As is the case with E911 service provided by a traditional telephone service provider, ITS's E911 service (1) may not function with the loss of electrical power, including the loss of power to telephone equipment or other equipment necessary to route E911 calls to the appropriate emergency call center; (2) will not function if the broadband connection is not operational; (3) will not function at a remote location or may transmit incorrect physical location information for the caller if internal users are allowed to use their IP-based phones remotely; (4) will not function if the telephone equipment or other equipment necessary to place calls is not correctly configured; (5) may not transmit the correct physical address for the E911 call due to incorrect information provided by you, use of a non-native telephone number or delays in loading or updating automatic number identification and location information into the E911 databases; (6) may not be capable of being received and/or processed by an emergency call center due to the center's technical limitations; and (7) may be affected by other factors or force majeure events, such as the quality of the broadband connection and network congestion. A complete discussion of the limitations of ITS's E911 service is set forth at www.itsasap.com/terms-and-conditions Your execution of ITS's Subscription Agreement constitutes your acknowledgement that ITS has advised you of these potential limitations. ITS will also provide labels to you that will alert users to the limitations discussed above. The FCC has suggested that these labels be placed on or near the ITS Equipment associated with your ITS Service. The physical location which you provided to us in ITS's Subscription Agreement shall be the registered location that will be provided to the emergency call center when you place a 911 call.
ITS 911 EMERGENCY SERVICE
PLEASE READ THE INFORMATION BELOW ABOUT 911 EMERGENCY SERVICE CAREFULLY. BY USING ITS'S SERVICES, YOU ACKNOWLEDGE AND AGREE TO ALL OF THE INFORMATION BELOW REGARDING THE ITS 911 EMERGENCY SERVICE, AND THE DISTINCTIONS BETWEEN SUCH SERVICE AND TRADITIONAL 911 OR ENHANCED 911 ("e911") CALLS.
YOU ACKNOWLEDGE AND UNDERSTAND THAT ITS OFFERS A 911 EMERGENCY SERVICE AS DESCRIBED HEREIN AND THAT SUCH 911 DIALING IS DIFFERENT IN A NUMBER OF IMPORTANT WAYS (SOME, BUT NOT NECESSARILY ALL, OF WHICH ARE DESCRIBED IN THESE TERMS AND CONDITIONS) FROM TRADITIONAL 911 SERVICE, AND THAT WE HAVE TOLD YOU THAT ITS SERVICES DO NOT SUPPORT TRADITIONAL 911 OR E911. ITS 911 EMERGENCY SERVICE CANNOT BE USED IN CONJUNCTION WITH A SOFTPHONE APPLICATION AND IS ONLY AVAILABLE ON ITS-PROVIDED DEVICES OR EQUIPMENT. YOU AGREE TO INFORM ALL EMPLOYEES, INDEPENDENT CONTRACTORS, GUESTS, VISITORS AND OTHER THIRD PERSONS WHO MAY BE PRESENT AT THE PHYSICAL LOCATION WHERE YOU UTILIZE ITS SERVICES OF THE NON-AVAILABILITY OF TRADITIONAL 911 OR E911 DIALING FROM YOUR ITS SERVICES AND DEVICE(S) AND TO INFORM THEM OF THE IMPORTANT DIFFERENCES AND LIMITATIONS OF ITS 911 EMERGENCY SERVICE AS COMPARED WITH TRADITIONAL 911 OR E911 DIALING THAT ARE SET FORTH IN THESE TERMS AND CONDITIONS.
911-TYPE DIALING CAPABILITIES WITH ITS SERVICES
WHEN YOU DIAL 911 ON YOUR PHONE UTILIZING ITS'S VOICE SERVICE, YOUR CALL MAY BE ROUTED TO A DIFFERENT DISPATCHER FROM THAT USED FOR TRADITIONAL 911 DIALING. THE DISPATCHER MAY BE LOCATED AT A PUBLIC SAFETY ANSWERING POINT ("PSAP") DESIGNATED FOR THE ADDRESS YOU LISTED AT THE TIME YOU REGISTERED FOR THE SERVICE OR OTHER BACKUP EMERGENCY ANSWERING SERVICES. ITS RELIES ON THIRD PARTIES FOR THE FORWARDING OF INFORMATION UNDERLYING SUCH ROUTING, AND, ACCORDINGLY, ITS AND ITS THIRD PARTY PROVIDER(S) DISCLAIM ANY AND ALL LIABILITY OR RESPONSIBILITY IN THE EVENT SUCH INFORMATION OR ROUTING IS INCORRECT. IN ADDITION, ITS'S 911 EMERGENCY SERVICE HAS FEWER CAPABILITIES THAN TRADITIONAL 911 OR E911 SERVICE AS FOLLOWS:
ITS 911 EMERGENCY SERVICE IS AVAILABLE ONLY AT THE PHYSICAL STREET ADDRESS REGISTERED WITH ITS FOR THE PARTICULAR AREA CODE AND PHONE NUMBER AND MAY NOT BE AVAILABLE AT ALL FOR PHONES THAT MOVE FROM LOCATION TO LOCATION
You acknowledge and agree that ITS's 911 Emergency Service will be available only at the physical street address associated with the particular Area Code and Phone Number assigned to you. You also acknowledge and agree that ITS's 911 Emergency Service will not be available to you if the telephone number on the handset is blocked. You further acknowledge and agree that ITS's 911 Emergency Service will not be available to a particular customer and neither ITS nor its underlying service providers shall have any liability to you or any third party for failure to provide 911 services to you in the event of the assignment of an Area Code and Phone Number to you located outside of the Exchange Area associated with your physical street address or relocation of the telephone device to which an Area Code and Phone Number has been assigned to a location other than your physical street address as registered with ITS. ITS may assess a - recovery fee for incorrect identification of street address and/or misconfigured services which result from such misidentification.