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Everything You Need to Know About Managed IT

By: Mark Sheldon Villanueva

In an ideal world, your network never goes down, all your devices are optimized, and you wouldn't need to spend a dime of your organization's hard-earned profits to keep them that way. In reality, however, IT costs are steep, and your network and devices require constant care to keep them running optimally. 

One of the most frustrating things that could happen in a build site is when tools break. They're meant to make your job easier, not delay and disrupt it. Because if they don't work properly, then you can't focus on getting the job done. To ensure you get the most out of your tools, you need proper maintenance and management.  

That's similar to what managed services can offer your construction company. But instead of physical tools, a managed service provider (MSP) takes care of your technology. We make sure your technology not only stays running but is making your work that much easier. 

Intelligent Technical Solutions (ITS) is an IT support company with years of experience helping construction companies understand how managed services can streamline their technology. Our mission is to ensure that your IT makes your job easier, so you can focus on getting things done right for your clients. 

Finding an MSP for your construction company isn't as easy as looking up the most popular one and going with that. It's all about acknowledging the unique needs of your industry and finding the right fit. Fortunately, we have compiled a comprehensive guide that lays out everything your construction company needs to know before getting IT support services. 

Who is This Guide for

This guide was made for businesses in the construction industry that are looking for a way to streamline their IT processes and help them make the most of their technology. It's not just for company decision-makers; it's also for people who are looking to learn what an MSP is and how it can help them.

The Ultimate Guide to Managed IT for Construction Companies

What is Managed IT

What is Managed IT?

Managed IT Services is the process of delegating your IT tasks to an expert third-party organization that specializes in those responsibilities. These organizations are known as MSPs. They can take up anything from portions to all of your IT operations as agreed upon in your Service Level Agreement (SLA).  

MSPs offer many different types of services. Some of them specialize in or are better equipped to provide for a client's specific needs. It's never a one-size-fits-all, especially when it comes to your technology.    

To select the one that would fulfill your organization's IT needs, you will have to determine your business objectives. Do you need help adding cybersecurity software, analyzing data, or managing calls and emails? Set a defined goal and hire an MSP to help you achieve it. 

What is Managed IT Services?

What is Managed IT

Types of Managed IT Services

Here are some of the most common managed services offered by MSPs:     

Managed Communications Services 

Managed Cybersecurity 

Data Analytics 

Managed Print Services 

Hosted Cloud

Managed VoIP 

Managed Wireless Networks and Mobile Computing

Benefits of Managed IT to Construction Companies

Your construction company can gain a wide range of benefits from partnering with an MSP. Take a look below at some of the most common ones you can take advantage of: 

Streamline Your Operations

Optimize Collaboration with Your Team and Clients

Minimize Downtimes

Protect Your and Your Clients' Data

Manage Your Cash Flow

Emergency Support

How Much Does Managed IT for Construction Firms Cost?

All businesses want to cut expenses and save costs one way or another. The problem is spending less doesn't mean you're earning or saving more. That's especially true when it comes to managing your technology. With that in mind, you shouldn't think of managed IT services as a monthly expense but rather as an investment for the future.  

Managed IT Services is an Investment

One of the most widely cited reasons US companies want to outsource their IT is so that they can free up resources to focus on their core business. That's because managed IT is centered on helping your business grow. 

In fact, according to a study by the International Data Corporation (IDC), organizations experienced savings related to the reallocated staff resources as well as the reduction of additional staffing costs, which translated into a 42% average increase in productivity.

In the same study, the IDC also reported that the average investment per organization was $274,326 per 100 users. And in fewer than six months, those organizations achieved an overall ROI of 224%. That is how MSPs can help you not just save more money but grow your company.  

Cost of an MSP

However, you don't need to spend that much to get good returns. The cost of your managed IT service will depend on what your organization needs. Choosing the right plan can help you manage the cost so you can make the most out of your partnership.  

ITS offers three comprehensive service plans that can meet different needs. They all include managed IT services, proactive maintenance, a full-service, 24/7 manned HelpDesk, and data backup/disaster recovery. Check them out below to learn what comes with each plan: 

If you already have your own IT team and security tools in place, you can also opt for a custom co-managed solution. That allows you to fill in the gaps in your security and choose only the solutions you need. 

Learn More About ITS Pricing

How to Choose a Managed IT Service Provider for Your Construction Company

Choosing an MSP is not a popularity contest. You shouldn't be looking for the biggest or most expensive one out there. Instead, find the one that can meet your construction company's needs. It's all about finding the right fit. What's best for some may not necessarily be the best for you. However, to help you make an educated decision, we've compiled a list of the basics that you need to look for in an IT support company. 

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Industry Experience

An MSP with a proven track record of working with construction firms understands your industry's unique culture and workflows. They are familiar with any resistance and integration challenges that come with introducing technology to your environment. In addition, IT support companies that serve construction firms know how important it is to align their strategies with your business objectives and financial constraints.

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24/7 Support Availability

If your current IT team doesn't have 24/7 support 365 days a year, then you're not getting your money's worth. Finding an MSP that provides round-the-clock IT support is crucial in helping ensure your tech issues don't cause significant delays to your projects.

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Remote Monitoring

Construction companies usually have teams that are spread out in different areas. At any given moment, members of your team might need to get in touch with your office coordinator, a subcontractor picking up materials, or your client. That means your team needs to be able to access different kinds of information remotely for each job. MSPs can help provide the right solutions to optimize and secure that process.

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Backup and Data Protection

Firms in construction have a lot of data to protect. That data is critical for your operations, whether it's blueprints, proprietary information, or other documents. Losing those documents and files is not an option. A reliable MSP can help protect your data, back it up and recover them for you if necessary.

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Comprehensive Cybersecurity Solutions

According to a Gartner study, attacks on organizations in critical infrastructure sectors like the construction industry have increased dramatically from less than 10 in 2013 to almost 400 in 2020. Hiring a cybersecurity-focused MSP can help protect your business from that threat. They can offer enterprise-level security solutions that will enable you to prevent, mitigate and recover from cyber-attacks.

Ready to Get Managed IT for Your Construction Business?

Managed IT services offers a range of benefits for your construction firm. It gives you the opportunity to outsource IT functions so that you can focus on growing your business.

At ITS, we make sure that we can meet our clients' needs and ensure that we are a good fit for their business before taking on any project. 

Want to find out if your construction company is a good fit for our managed IT service? Schedule a meeting with us or fill out our form for a free tech assessment.

Schedule a Meeting Get a Free Network Assessment

building-construction-worker-site-with-architect

Ready to Get Managed IT for Your Construction Business?

Managed IT services offers a range of benefits for your construction firm. It gives you the opportunity to outsource IT functions so that you can focus on growing your business.

At ITS, we make sure that we can meet our clients' needs and ensure that we are a good fit for their business before taking on any project. 

Want to find out if your construction company is a good fit for our managed IT service? Schedule a meeting with us or fill out our form for a free tech assessment.

Schedule a Meeting Get a Free Network Assessment