Trust starts with simplicity. At Intelligent Technical Solutions (ITS), our mission is to make IT support easy, reliable, and secure for every business leader we serve.
Since 2003, we've helped businesses across America solve their IT problems and stop worrying about downtime. Today, 98% of our clients express their satisfaction with our service.
It's the result of showing up every single day with fast support, clear answers, and fair pricing.
Too many businesses deal with IT providers who respond slowly, send confusing bills, and can't fix problems for good. When that happens, you lose time, money, and peace of mind.
This article shows you exactly how ITS is different.
You'll learn answers to questions like:
- Why do businesses lose trust in their IT providers?
- How does ITS build long-term trust with clients?
By the end, you'll see why hundreds of companies choose ITS to protect their technology and help them grow.
Why Do Businesses Lose Trust in Their IT Providers?
Your business runs on technology. When IT breaks down, everything stops. And trust? It vanishes.
Most businesses don't leave their IT provider because of one big disaster. They leave because of small problems that never go away. Tickets that take days to answer. Bills that don't make sense. Fixes that only last a week.
Poor communication makes everything worse.
You're left guessing about what's wrong or who's fixing it. Some IT companies use confusing tech talk that leaves you more confused than before. Others don't keep good records, so the same problems keep coming back.
Here's what the numbers show: Almost half of all small and midsize businesses have switched IT providers because of slow support or bad communication.
You deserve better than that.
ITS works differently: we respond fast, explain things clearly, and prove our excellent work every single day.
How Does ITS Build Long-Term Trust with Clients?
Trust isn't something you can promise; you have to earn it. Showing up consistently, fixing problems fast, and being honest about everything sets you on the right path to achieving that.
At ITS, we focus on one goal: making sure you feel confident about your technology. Confident it's secure, works well, and helps your business grow.
Here's exactly how we do that.
We Answer Fast and Fix Things Properly
When your email goes down or your network crashes, you can't wait three days for help. You need someone now.
Every support ticket at ITS gets a quick response from real technicians. These aren't entry-level workers reading from a script. They're certified experts who understand how IT problems affect your business.
Even better? Our 24/7 monitoring catches most problems before they affect you. We fix issues while you sleep. Your team stays productive, and you stay focused on running your business instead of managing IT disasters.
Our Pricing Makes Sense
Hidden fees kill trust faster than anything else. You open a bill and see charges you never expected. That's frustrating, and it's not how we work.
ITS pricing is simple. Plans start at $175+ per user per month. You know exactly what's included and what you're paying for. No surprises. No hidden costs. No confusing invoices.
See our complete pricing plans and what's included to find the right fit for your business.
When you can trust the bill, you can trust the company.
You Get Real People Who Care About Your Success
Every ITS client works with two key people: a Virtual Chief Information Officer (vCIO) and an Account Manager. Think of them as your personal IT advisors.
They don't confuse you with tech jargon. They translate complicated IT stuff into plain English. They help you make smart technology choices that match your business goals.
Every quarter, you'll have a review meeting. We'll talk about what's working, what needs to improve, and how to keep your technology growing with your business. You'll never wonder what's happening or feel left behind.
This commitment to service has earned ITS national recognition. We made the Top 250 MSSPs 2024 list and the CRN Fast Growth 150 2024 list.
However, the real proof isn't the awards. It's the daily experience our clients have: fast answers, expert help, and real results.
Read More: ITS Earns 7th Spot on the 2024 CRN® Fast Growth 150 List
How Does ITS Stop Problems Before They Start?
Most IT companies wait for things to break, then they rush to fix them. That's not good enough.
ITS watches your systems 24/7. Special monitoring tools alert our team the second something looks wrong. We fix issues before they turn into downtime, cost you money, and frustrate your team.
Every week, we test your backups. Every quarter, we run restore simulations. This means your data is always safe and ready to recover if something goes wrong. It also keeps you compliant with industry rules.
We also handle regular maintenance. More specifically, we run security updates, software patches, and security checks. This stops hackers from finding weak spots in your system.
When problems do happen, we don't just slap on a quick fix. We dig deep to find the root cause. We document everything and make sure that the problem never comes back.
The result? Your systems stay stable, and your team works without interruptions. You get peace of mind knowing everything is protected.
How Does ITS Keep Your Business Safe and Compliant?
If you handle sensitive customer data, you need to follow strict rules. ITS helps you meet regulations and standards, including:
- CMMC
- NIST 800-171
- HIPAA
- FTC Safeguards Rule
- PCI DSS
We build compliance into your IT plan from day one. We create all the paperwork you need and keep you ready for audits year-round.
No panic. No last-minute scrambling.
How Does ITS Help Your Business Compete?
ITS doesn't just keep your lights on. We help you use technology to win more business and grow faster.
Our strategic IT plans include regular planning sessions, managing your software vendors, and implementing smart technology upgrades that align with your goals.
Here's a real story: The Niello Company, a Sacramento automotive dealership group, came to ITS struggling with outdated systems and weak security. Their small IT team was stuck in firefighter mode, constantly dealing with old equipment that kept breaking down.
ITS redesigned their network, strengthened their cybersecurity, and modernized their infrastructure. The result? Niello's operations became smoother, more reliable, and far more secure.
Read More: How an Industry-Leading Automotive Dealership Uses Advanced Tech to Scale Their Operations
Why Do Leaders Choose ITS?
Different people in your company worry about different things. ITS helps all of them:
CEOs want to grow without taking big risks. We create IT plans that match your business goals and protect what you've built.
CFOs need to know exactly what things cost. Our fixed pricing means no surprise bills.
CIOs and IT Managers want systems that work. Our 24/7 support and automated tools give them exactly that.
Operations Managers need everything to run smoothly. We respond fast and keep all your tech vendors coordinated.
Compliance and Legal Teams have to pass audits. We keep all your documentation ready and your systems compliant.
ITS serves businesses in 12 cities: Atlanta, Chicago, Detroit, Las Vegas, Los Angeles, Oakland, Olympia, Phoenix, Portland, Reno, Sacramento, San Francisco, and Seattle.
We offer both local and remote support.
Why Choose ITS as Your IT Partner?
Bad IT costs you in three ways: wasted time, lost money, and constant stress.
ITS gives you control back with fast support, clear processes, and proven results. Over 20 years in business has taught us exactly what works.
We help small and midsize businesses reduce risk, stay compliant, and use technology to grow. Not just survive, but to actually grow.
If your current IT provider makes you wait for answers, guess about costs, or worry about security, something's wrong. You deserve a partner who shows up, gets work done when you need it, and gives you peace of mind.
Ready to experience the difference? Schedule a meeting with an ITS expert today. We'll build an IT plan that keeps your business secure, scalable, and future-ready.
If you want to know what IT support should cost your business, our IT pricing calculator provides a quick estimate based on your needs.
Every day with the wrong IT partner costs you money. Make the switch today.
Discover more helpful resources in our Learning Center:
- 20 Questions to Ask When Choosing the Best Managed IT (MSP) [UPDATED]
- 3 Ways to Measure Your MSP’s Real Value
- 8 Facts About IT Support from Managed IT Providers (MSPs)
Common Questions About ITS
Q: Do small businesses really need Managed IT support?
A: Yes, cyber threats target small businesses more than ever, as hackers know small companies often have weaker security. ITS protects you with the same level of security that big companies use.
Q: How fast does ITS respond when I need help?
A: Most support tickets get answered the same day. Our 24/7 monitoring also catches problems before they affect you, so you often won't need to call at all.
Q: Can ITS help with CMMC compliance?
A: Absolutely. We help with assessments, create the required paperwork, and prepare you for CMMC certification.
Q: Where is ITS located?
A: We have offices in 12 cities across the U.S. We offer both local, in-person support and remote help nationwide.
Q: What types of businesses does ITS work with?
A: We work with healthcare companies, financial firms, manufacturers, automotive businesses, and companies that contract with the government. If you handle sensitive data or need to follow compliance rules, we can help.
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