JP Chua

By: JP Chua on January 20th, 2022

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Top Things To Know About Managed IT [Video]

Managed IT Services | Video

Top Things to Know Managed IT

Managed IT has helped businesses of all sizes make the most of their technology, but what does this decision entail? In this video, we’ll go over what you need to know before buying Managed IT services. 

#1: Who is Managed IT a good fit for? 

Businesses that (1) rely on technology on a regular basis, (2) store a lot of data, (3) or look to improve their security posture are a good fit for Managed IT services. 

#2: Can you manage your IT yourself? 

You can manage your IT yourself, but it will come down to time. Do you have better things to do with the time you allot to managing your IT? If you’re a smaller company, you might do it yourself to save money. But as you grow, it is best to look for a company to help you. 

#3: Should you get Managed IT or hire someone instead? 

Hiring your own IT person or team is a viable option. You will have someone who is in your office during work hours and can react swiftly to changes and issues with your systems.

However, finding the right people can be difficult. You might struggle filling your team with people who have the right expertise. Or, your IT team might be too small to effectively meet your growing company's needs.  

In addition, IT isn't all about having the right talent. You also need tried and tested tools, systems and processes to get the job done.

Those are all things a Managed Service Provider can help you with. It gives you access to a team of technicians with broad education, certifications and specializations, and proven solutions that can benefit your organization.  

#4: What can you expect when getting Managed IT Services? 

When you get Managed IT, you receive: 

  1. Cybersecurity solutions
  2. Onsite and offsite backup 
  3. Up-to-date machines 

#5: How quickly does an MSP respond when you reach out? 

A Managed IT Provider will respond based on the urgency of your request. If your request is urgent, your IT provider will respond in 5 minutes or less. If the issue is less urgent, the IT provider may respond within a few hours. Be sure your Managed IT Provider has 24-hour service so that whatever happens, they are available to help you.  

#6: How soon can we start? And how long does the process take?  

Service starts as soon as the onboarding begins. We start with an onboarding meeting where the significant team members from both your company and our side meet and ensure a smooth handoff from the sales to the service process.  

During the onboarding phase, we document your technology, set up maintenance and monitoring tools, and address your requests. 

By the end of the onboarding process, we recommend any changes to your environment, ensuring you are following the best security standards. 

#7: How much does Managed IT Services cost?  

Here at ITS, Managed IT plans range from $150-$300 per user per month.

But this cost can go up or down depending on the MSP you’re partnering with, and your IT requirements.  

Aside from the cost of the plan itself, there is a one-time onboarding fee that’s usually equivalent to one month of your plan. During onboarding, your MSP will go through your network, document important information, and ensure everything’s set up for a seamless IT experience.    

#8 Which Managed IT plan should you get?

It all depends on what you need.   

For small businesses that are just starting out with managed IT, our Core plan is a great option that you can scale up as you grow in the future.   

If your company stores sensitive information or operates in a high-risk industry, our Secure plan can meet most, if not all, of your cybersecurity needs.  

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