By: laurencem on June 22nd, 2018

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Is That Tech Support Call Actually a Scam?


Most tech support scams start with a fake pop-up ad on your computer, or a phone call from a “technician” telling you there’s a problem. If you aren't careful, you could end up getting ripped off—and find your computer infected with malware. To stay safe, managed IT service providers recommend knowing the warning signs.

Reputable managed IT service providers can keep you safe from IT tech support scams.

IT tech support scams are more common than you think.

Warning for computer being infected

Every year, two out of three computer users experience an IT tech support scam, according to a recent Microsoft survey.

Cybercriminals often use legitimate-looking ads on reputable websites to find victims. They also use bogus pop-up ads imitating trusted antivirus software.

Some victims receive a phone call from a live person claiming to be calling from a tech-support department, often at Microsoft. The impersonator problem is so widespread that Microsoft receives 12,000 complaints a month about bogus tech support scams.

How does an IT tech support scam work?

An IT team detecting cyber threats

Scammers use confusion and fear to fool their victims. These criminals will tell you that a problem has been found with your computer, and insist that you will lose important data if you don't call a toll-free number or download their software.

If you comply, the scammers will ask you to give them remote access to your computer, then pretend to run a diagnostic test and tell you they've found a problem. Then, they try to bill you for the “repair.”

If you pay their fee, they will “fix” a problem that doesn't exist. Worse, they may install malicious software on your computer.

How to protect yourself from IT tech support scams?

If you receive a suspicious phone call, email, or pop-up ad on your computer, don't respond.

Don't click any buttons or links, make any phone calls, or send any money. Above all, do not give anyone access to your computer.

Immediately close your browser and contact a trusted Managed IT Service Provider, such as Intelligent Technical Solutions. ITS helps protect your business with an unconditional 365-day total satisfaction guarantee on all technology service plans. To build your best defense against IT tech support scams, contact ITS today.3 Types of Cybersecurity Solutions your Business Must Have