Newsletter | November2024
Practical IT

As Thanksgiving approaches, we’re reflecting on the importance of being prepared and resilient in business. This month’s newsletter covers ways to safeguard your operations and make the most of your time. We’ll explain why RPO (Recovery Point Objective) and RTO (Recovery Time Objective) are essential steps in keeping your business safe if something goes wrong. Plus, we’ll explore how a good night’s sleep impacts productivity, why video conferencing can help you reclaim valuable time, and how to stay secure from rising cyber threats. These tips are here to help you focus on what matters most—your goals and peace of mind this holiday season.

We understand that not everyone loves technology as much as we do. As a Managed IT Services Provider, we are committed to providing practical and useful tips to help make your business more efficient and profitable through the intelligent use of technical solutions!

Thanksgiving-Readiness

Explore November Key Topics

Grateful for Preparedness: Why RPO & RTO are Your Business’s Safety Nets

Post-it notes on a corkboard displaying RPO and RTO, representing business preparedness for data recovery and downtime.

As Thanksgiving rolls around, we’re all taking time to reflect on what we’re thankful for.
At ITS, we’re especially thankful for the technology solutions that help keep businesses like yours running smoothly, even when things don’t go as planned. 

Today, we want to spotlight two terms that are essential to staying operational during an IT disruption: Recovery Point Objective (RPO) and Recovery Time Objective (RTO).

So, what do RPO and RTO mean? And why should they matter to you as a business owner?

 

Breaking Down RPO and RTO

  • RPO (Recovery Point Objective)
    Think of RPO as the amount of data your business can afford to lose. In other words, if your system goes down, RPO is how far back in time you’re okay with restoring from a backup. For example, if your RPO is set to 24 hours, this means you might lose data created in the past 24 hours if a disruption occurs. Your RPO reflects how frequently you back up your data.

  • RTO (Recovery Time Objective)
    On the other hand, RTO is all about time. Specifically, it’s the maximum amount of time your business can afford to be down before operations resume. If your RTO is four hours, you’re aiming to be back up and running within that timeframe after a disruption.

Why These Matter for Your Business

Imagine a scenario where an unexpected outage disrupts your business. Without a clear RPO and RTO, it’s hard to know how much data you’ll lose or how long your systems will be down. With defined RPO and RTO, you have a roadmap, knowing how often to back up data and how quickly you need things running again. This planning doesn’t just protect your data but also minimizes downtime and helps you keep serving your customers smoothly.


Thankful for Preparedness 

During this season of gratitude, remember that having RPO and RTO in place means your business is prepared for whatever comes. When downtime threatens, these objectives become your best defense.
This Thanksgiving, be grateful for the peace of mind that comes from knowing your business is ready to bounce back, no matter what. 

If you’d like to review or adjust your RPO and RTO settings,
our team at Intelligent Technical Solutions is here to help.
Let’s make sure your business has a game plan you can count on.

 

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Cyber Threats Don’t Take Holidays – Is Your Business Secure This Thanksgiving?

Thanksgiving dinner table with a laptop displaying a red alert symbol, symbolizing the importance of cybersecurity during holiday gatherings.

This Thanksgiving, as we reflect on what we’re grateful for, there’s one essential element that often goes overlooked in business: cybersecurity.
Recent insights from the *2024 Verizon Data Breach Investigations Report (DBIR) underscore why staying secure is something we should all appreciate. 
*For more insights from the 2024 Verizon Data Breach Investigations Report, click here to explore.

Let’s take a closer look at this year’s findings and what they mean for businesses like yours.

Cybersecurity Insights from 2024:
Why They Matter to You

1. Vulnerability Exploits on the Rise
A striking 180% increase in breaches from exploited software vulnerabilities means that businesses relying on outdated or unpatched systems face more risks than ever. Many of these attacks evolve from widely used software, where hackers can gain entry simply by finding weaknesses in outdated versions. Protecting your business means updating and patching software consistently—without delay.

2. Ransomware and Extortion Continue to Evolve
With nearly one-third of all breaches involving ransomware or extortion, hackers are targeting organizations at all levels, including those with valuable data. Interestingly, “extortion-only” attacks—where hackers don’t use ransomware but still demand payment to prevent data exposure—have increased to 9% of breaches. A robust backup strategy and response plan are critical, helping you avoid succumbing to these costly demands.

3. Human Error: A Key Vulnerability
The human factor remains the primary cause of cyber breaches, contributing to 68% of incidents. From phishing scams to accidental data exposure, small mistakes can lead to significant security risks. And hackers are quick to exploit these—phishing links get clicks within 21 seconds on average. Regular security awareness training for your team can reduce these risks, building a workforce that knows what to watch out for.

Frustrated woman at desk with hands covering face, sitting in front of a laptop, symbolizing stress or human error as a vulnerability in cybersecurity.

4. Supply Chain Attacks on the Rise
With a 68% jump in third-party vendor breaches, businesses need to re-evaluate how they interact with their supply chain. Whether it's vendors, contractors, or other partners, third-party access can create security gaps. Conducting vendor risk assessments and ensuring partners meet security standards can protect your organization from these vulnerabilities.

5. The Cost of Cybersecurity Incidents
Cybersecurity breaches aren’t just a headache; they’re a significant financial burden. The report shows that ransomware complaints cost an average of $46,000 per incident, with ransom demands ranging up to 8.3% of a company’s revenue. These staggering numbers highlight why proactive security measures are a wise investment.


Grateful for Cybersecurity Preparedness

Cybersecurity threats continue to evolve, but the good news is that with awareness and preparedness, businesses can avoid being a statistic.
At ITS, we work hard to help our clients stay a step ahead of these threats so they can focus on their goals with peace of mind. 
This Thanksgiving, as you gather with family and friends, remember that being proactive about security helps keep your business—and your hard work—safe.

If you’re ready to enhance your cybersecurity and give your team peace of mind, our team at Intelligent Technical Solutions is here to help.

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Win Back Your Time
with Video Conferencing

Blended image of a clock, a virtual meeting on a laptop, and a thoughtful individual against a cityscape, symbolizing time management and productivity gains

Discover how tools like Zoom, Teams, and Google Meet can help you connect with clients and staff from anywhere, saving travel time and freeing you up to focus on growth or family priorities this holiday season. Plus, check out our top tips to make every video call productive and enjoyable! 

Thankful for Time: How Video Conferencing Can Help Executives Win Back Their Day  

For busy executives and team members, the hours spent traveling to meetings can add up, leaving little time for strategic planning, growth initiatives, or even quality family time.

This Thanksgiving, let’s look at how video conferencing tools like Zoom, Microsoft Teams, and Google Meet can give you back that precious time and make remote meetings not just possible, but productive and enjoyable.


More Time for What Matters 

With video conferencing, connecting with clients and team members is as easy as clicking a link. No commute, no traffic, and no extra expenses on travel. Instead, you can shift that saved time toward what really matters—growing your business, focusing on high-level decisions, or spending more quality time with your family. 


Top Tips for a Smoother Video Meeting Experience

To make the most of these tools, here are a few tips that can help you host virtual meetings your team and clients will appreciate:

  • Optimize Lighting and Sound: Good lighting and sound are essential for a positive video call experience. Aim for natural light in front of you, or invest in a simple ring light. Use a headset or external microphone to ensure clear audio.
  • Position the Camera at Eye Level: Avoid the unflattering “up-the-nose” angle by keeping the camera at eye level. A straightforward camera angle makes meetings feel more personal and engaging.
    A professional participating in a video conference with colleagues, showcasing an organized workspace and optimal camera positioning for virtual meetings.
  • Minimize Background Distractions: Choose a quiet, uncluttered space for video calls. If this isn’t possible, use virtual backgrounds to create a cleaner look—most platforms offer this feature to help you stay focused.
  • Take Advantage of Features: Tools like Zoom, Teams, and Google Meet offer features that can enhance meetings, such as screen sharing, breakout rooms for smaller discussions, and live captions. Get comfortable with these to make meetings more dynamic.
  • Send an Agenda Ahead of Time: Clear agendas keep everyone on track, saving time and allowing attendees to prepare, so meetings run smoothly and efficiently.


Grateful for the Flexibility of Virtual Meetings 
 

This Thanksgiving, consider the time you’ll win back with virtual meetings as a gift. Video conferencing allows you to maintain strong connections with clients and staff from anywhere, cutting down on travel and freeing up time to focus on what matters most.
So, the next time you schedule a virtual meeting, remember to be grateful for the extra hours you’ve gained!

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Why Skipping Sleep Could Be Costing Your Business

Man sitting at a desk with post-its on his eyes, depicting sleep deprivation impacting productivity.

The Cost of Skipping Sleep – Why It Matters for Your Business  

Did you know that poor sleep can cost companies billions? A recent study found that sleep deprivation results in $136 billion in lost productivity every year in the U.S. alone. Why? Because a lack of sleep affects everyone’s focus, decision-making, and even safety. 

Let’s explore why prioritizing sleep could be one of the smartest moves for your business. Yes, we are an IT company, but we also want to talk about issues that can affect your bottom line and impact your business such as having a staff that is well rested. We would argue having IT taken care of can help you get better sleep, but we will address that on our website and in our other communications. 


The Sleep-Performance Connection
 

When leaders are sleep-deprived, they make reactive decisions rather than strategic ones. One study showed that lack of sleep slows reaction time by up to 40%, leading to poor decisions and costly mistakes. At every level, from entry-level employees to senior leadership, a tired team is an inefficient team. 
Shockingly, almost 40% of employees report feeling fatigued on the job, and that number only rises during busy seasons.


Health and Safety Risks
 

It’s not just productivity that’s at risk. The National Safety Council found that people working with less than seven hours of sleep are three times more likely to have a workplace accident. In safety-sensitive jobs, like those operating machinery or handling sensitive data, this risk can lead to dangerous—and expensive—outcomes. 

Exhausted employee resting their head on a desk with a laptop, clock, and heart rate line symbolizing the impact of sleep deprivation on health and productivity.

The Financial Toll  

Sleep loss also leads to higher healthcare costs for employers, with sleep-deprived employees facing increased risks of heart disease, depression, and burnout.
Studies estimate that healthcare expenses for sleep-deprived workers are over 20% higher than for those who get adequate rest.


Building a Culture of Rest
 

The solution? Building a culture that values rest and supports healthy work-life balance. Encourage policies that respect personal time, and set an example by prioritizing sleep yourself. Companies that prioritize employee well-being through balanced schedules see higher retention, productivity, and overall job satisfaction.


A Stronger Business Starts with Better Rest
 

This Thanksgiving, consider making sleep a priority—not just for yourself, but for your team. A well-rested business is a resilient business,
ready to handle whatever challenges lie ahead.

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🛡️UPCOMING WEBINAR

Strengthening Defenses:
Best Practices for Securing Remote Work

December 12, 2024, Thursday, 11:00 AM PT | 2:00 PM ET

Remote work has significantly transformed the workplace, bringing both flexibility and new challenges. One of the major challenges is the increased cyber risks that organizations face in this new environment.

To address these concerns, we invite you to join us on December 12th for our upcoming webinar, “Strengthening Defenses: Best Practices for Securing Remote Work.” During this session, we will discuss essential strategies for protecting remote operations and share insights on how the ITS team can support your organization in maintaining security. Don’t miss this opportunity to enhance your remote work security practices!

Register Now

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