Jessa Mikka Convocar

By: Jessa Mikka Convocar on January 5th, 2023

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An Impartial Comparison of Bay Area MSPs: ITS vs. Parachute Technology

Finding a suitable partner to entrust your IT with is never an easy task. It takes a lot of time, effort, and considerations, such as quality, capability, and compatibility, to ensure you choose the right one for your organization.  

Your business is at stake, so you’d want to make sure that you are making the right decision.  

That is why we try to make it a little easier for you to decide by creating articles that objectively compare the best MSPs in your area. As an MSP with twenty years of experience, ITS understands how critical it is to hire the right IT support. Therefore, in this article, we will try our best to provide you with an unbiased comparison of the two high-quality Bay Area-based MSPs: Intelligent Technical Solutions (ITS) and Parachute Technology. 

But before that, you might wonder why we’re talking about a competitor, much more why we’re comparing. It all boils down to helping you find the most suitable IT partner.  

Why compare ITS vs. Parachute Technology? 

While a good fit for many businesses, we recognize that our solutions are not suitable for everyone. Hence, we’ve created this article to give you a rundown of what both MSPs can offer, including our strengths and limitations, and let you decide which is the right one for your business.  

How are we going to do that? By objectively comparing the two based on the following criteria: 

  • Service offerings 
  • Industries served 
  • Guarantees 
  • Notable awards, accolades, and certifications 
  • Google rating and client reviews 
  • Pricing 

By the end of this article, you’ll have the relevant information to decide on the company you’d like to work with for your business. 

Parachute Technology 

Parachute Technology logo

Founded in 2003, Parachute Technology has been providing local businesses in San Francisco and Sacramento Valley with Managed IT Services, specializing in IT consulting and IT security.  

1. Services Offered

services offeredParachute Technology offers business with: 

  • Managed IT 
  • Managed IT Security 
  • IT Compliance 

2. Industries Served

different industriesParachute Technology helps support the IT of various types of businesses, including but not limited to the following: 

  • Startups 
  • Healthcare 
  • Technology 
  • Businesses with govt contracts 
  • Law Firms 
  • Finance  
  • Solar, Energy, Construction 
  • Manufacturing and Logistics 
  • Non-profit

3. Guarantees

100 guaranteeParachute Technology does not have any specific guarantees stated on their website. 

 

4. Notable Awards, Accolades, and Certifications

awards and certificationsParachute Technology has been recognized by Inc. 5000 as part of America’s Fastest Growing Private Companies list and was included in Cloud Tango Awards and The Channel Company CRN MSP 500 list as one of the best MSPs in the market in 2020. They also have AICPA SOC 2 compliance, and their technicians are certified by CISSP and Microsoft. 

5. Google Rating and Client Reviews

reviews and ratingsParachute Technology has garnered a Google rating of 5 out of 5 from 8 reviews. While these eight satisfied clients may not say much about their services, their website has a lot more client testimonials that prove the impact of their work. 

6. Pricing

pricing cashParachute Technology does not explicitly disclose their rates. It’s best to email their helpdesk for a quotation. 

 

Intelligent Technical Solutions (ITS) 

ITS

Since 2003, ITS has been helping organizations grow and thrive by leveraging technology. Over the years, we have expanded our support to different US states, including Chicago, Detroit, Las Vegas, Los Angeles, Oakland, Phoenix, Tempe, and Tempe, to reach out to more organizations around the country.   

1. Services Offered

services offeredITS offers businesses with a wide range of IT services, including: 

2. Industries Served

different industriesITS helps support the IT of businesses in various industries, including but not limited to the following: 

3. Guarantees

100 guaranteeITS offers an unconditional 365-day total satisfaction guarantee on all technology service plans, or we will cancel the agreement within 30 days. 

 

4. Notable Awards, Accolades, and Certifications

awards and certificationsITS has consistently been awarded by Channel Partners, Taylor Business Groups, UpCity, Expertise, and MSSP Alert as one of the best Managed IT Service providers. Our technicians also have certifications like CompTIA, CISCO, 3CX, VEEAM, and Microsoft.  

5. Google Rating and Client Review

reviews and ratingsITS has a Google rating of 5 out of 5 stars from nearly 100 reviews in our San Francisco office. When considering all ITS locations, we have an average rating of 4.9/5 stars.On our website, you can also find in-depth case studies and video testimonials of our satisfied clients throughout the years. 

6. Pricing

pricing cashITS offers a fixed monthly service package for interested clients. Below are the rates you can find on our pricing page: 

  • Managed IT: Starts at $140 per user per month 
  • Cloud Computing: Starts at $50 per user per month 
  • VoIP Phones (3CX Basic Plans): Starts at $20 per phone extension 
  • Business Internet: Starts at $80 per month  

To those who would opt for a multiple-service package, ITS offers special competitive pricing based on your preferred service. You may schedule a meeting with one of our agents to get a quote or an estimate. 

20 Signs that your Business is Ready for Managed Services

ITS vs. Parachute Technology: A Quick Comparison 

   

Intelligent Technical Solutions (ITS)   

Parachute Technology 

Years in the Business  

19 years 

 

19 years 

Company Values 

Be a creator, have an open mind, and do the right thing 

Operate with transparency, promote teamwork, demonstrate commitment, hold ourselves accountable  

Service Offerings  

Business Internet 

Cloud Computing 

Cybersecurity 

Data Analytics 

Managed and Co-Managed IT 

VoIP Phone 

Managed IT 

Managed IT Security 

IT Compliance 

 

Service Locations  

Chicago, Detroit, Los Angeles, Phoenix, San Francisco, and Las Vegas 

San Francisco, Sacramento, East Bay, South Bay 

Industries Served 

Includes but is not limited to the following: 

  • Architecture & Design  
  • Automotive  
  • Biotechnology  
  • Construction  
  • Finance and Insurance  
  • Healthcare 
  • Law Offices and Law Firms  
  • Logistics and Distribution  
  • Manufacturing  
  • Non-profit  
  • Retail 

Includes but is not limited to the following: 

  • Startups 
  • Healthcare 
  • Technology 
  • Businesses with govt contracts 
  • Law Firms 
  • Finance  
  • Solar, Energy, Construction 
  • Manufacturing and Logistics 
  • Non-profit 

 

Pricing  

 

  • Managed IT:Starts at $140 per user per month 
  • Cloud Computing: Starts at $50 per user per month 
  • VoIP Services: Starts at $20 per user per month 
  • Business Internet:Starts at $80 per user per month 

*You can find other plans and plan details on the pricing page   

Rates are not disclosed but are available upon request. 

 

Awards 

Awards from: Channel Partners, Taylor Business Groups, UpCity, Expertise, MSSP Alert 

Awards from: Inc. 5000, Cloud Tango Awards, San Francisco Business Times, The Channel Company 

Google rating and client reviews  

Has a 5 out of 5 stars from 94 reviews. Has case studies and video testimonials on the website. 

Has a 5 out of 5 stars from 8 reviews. Has client testimonials on the website. 

Guarantees 

 

Unconditional 365-day total satisfaction guarantee on all technology service plans, or the agreement can be canceled within 30 days. 

Not specified on the website. 

Which MSP in Bay Area Should You Choose? 

We have already provided you with helpful information regarding the two best MSPs in Bay Area; the next step would be to assess which one of the two providers fits your business needs. The decision, of course, isn’t done overnight. To help you, here are some of the things you may want to consider before making your choice: 

  • How will you measure the success of the partnership? 
  • How can IT support your business goals?  
  • How does each MSP’s service desk work? 
  • What do other people say about the MSP? 
  • How much will it cost?  
  • What’s included in your contract?  
  • What will cost extra?

If you’d like to learn more about our Managed IT services and what sets ITS apart as an MSP in Bay Area, schedule a meeting with our representatives today or visit our Managed IT page.

20 Signs that your Business is Ready for Managed Services