How Can You Tell When Your Computer Has A Virus?

As a special tribute to our ITS family, we present the ITS Tech Scoop snip-it to share a little more about our wonderful team. Ryan Deneau, Project Manager/Virtual Virtuoso is our Tech of the Month for May. Ryan is an essential part of the ITS team. You’ve probably worked with him on new projects or even upgrades. We often find him buried in his computer diligently working to improve our services, researching new technology, and always 100% focused on our clients. Ryan is our most established technician with a full collection of industry certifications and extensive training in everything from network and project management to computer information systems and VoIP services. Ryan humbly attributes the turning point in his career with his decision to join the ITS family. He says,

Today, Ryan’s favorite activities include computer games and running. When asked his favorite food, he stated “Thanksgiving is a food, right?” The most rewarding part of his work here at ITS is the great work environment, wonderful coworkers, outstanding boss, and a fulfilling career that will be around for a long time to come.

Thank you Ryan for your commitment and dedication to the ITS Family.

It is a normal Tuesday night, work is going well and your computers seem to be functioning well.  You haven’t really even thought about them for a while, and then a power surge hits them or the computer dies.  There were all sorts of files that need to be recovered.  This could be months worth of work lost forever.  What can you do?

The first thing you need to do is determine if your issues are from a single instance disaster like power or water or an Operating System / Virus disaster.  If you computer can still turn on and the data all seems to be missing, it is not the power supply, obviously.

Rather than telling you it would have been better if you would have had a data recovery system in place, which you surely understand at the moment if you are dealing with massive data loss, we want to help you take a breath and realize all may not be lost.  With the proper recovery software and hardware, much of your lost data can be retrieved if you have the physical hard drive you know the data should be on.  If it was damaged in a fire and all the data was on premise, there is obviously very little that can be done if the hard drive was melted in the fire.

For those looking for a data recovery solution, it is critical to realize the size of your system needs to be in alignment to your needs.  A single user may be able to get away with a Dropbox kind of solution.  For Enterprise customers, that will not work.

We are happy to discuss the particulars of your situation and see if we can help you recover your lost data.  Give us a call to set up a free consultation in Las Vegas today!

Reducing Downtime with Managed IT Services

The Best Solutions Come from Knowing the Best Options

April 2013 marks the 10th year of service for ITS in Las Vegas and surrounding areas. Celebrate with us!

The ITS crew… From our technicians in the field to our behind the scenes staff, Intelligent Technical Solutions is a fantastic place to work and thrive. Thank you Tom Andrulis for a decade of dedication creating a company with strong core values, exceptional service standards, enrichment opportunities, as well as an encouraging innovative work environment.

We measure our success from your success. Our clients are the focus of our every move. We strive to provide usable technology solutions that add value to your operations. We couldn’t have made it this far without support from our amazing clients. Thank you, we all appreciate your business.

Intelligent Technical Solutions. IT you can count on. Offering a host of business services to serve and grow your organization with live support when you need it most

Tired of Fixing Your Own Computers Yet?

If you run a business here in Las Vegas and your computer room looks more like spaghetti with wires running everywhere and your computers are all slow and seem to get disconnected, surprisingly, you are not alone.  Often the business owner is good enough with computers where they can get a network running when they are in the initial stages and trying to save money.  Eventually, there is more business and the owner has less time to keep the new computers going strong and next thing you know, the whole situation is a bit of a disaster.

ITS can rescue your business from doing its own IT!

Have the peace of mind of calling a qualified IT tech whenever you have computer problems.  We have an actual helpdesk with Microsoft certified computer technicians.  We spend all of our time on computers, so this is our business.  You can work on what got your business to the place where there were 5 or 10 people all complaining about slow computers and substandard quality.  If you are an accountant, you can focus on taxes and building your business.  If you are a hotel, you can improve your guest experience.  We take the pain out of IT and make it so you can again work to build your business rather than get frustrated by your computers!

Give us a call if you would like a free network assessment where we can show you simply how our monthly plans can simplify your budgets as well as improving the customer experience you deliver to your clients!

If you have a small business that has multiple phone lines and you tend to get spotty calls during the busiest times of the day, it is likely you have a data speed issue.  When you have 10 or 15 employees all using the internet and then you notice that calls are really “choppy” then you likely have an issue with speed.  Sometimes companies will try to solve the riddle by simply getting a larger bandwidth on their internet.  This solves the problem, of course, but may cost an extra $500 or $1000 per month.

Are there any other solutions?

If you have a problem with the phone quality of your VoIP line in Las Vegas, maybe you do have a data issue, or maybe the problem could be somewhere else in the stream of IT.  If you allow all your employees to stream video, you are taking up huge amounts of bandwidth there.  The same holds true for video Skype and Pandora.  Any streaming media should be closely monitored.  You can install a firewall to prevent the main offenders (YouTube, Facebook, Pandora, Rhapsody, Skype, Hulu, etc..) from being accessed.  The firewall will also tell you which employee is looking at what sites.

A firewall for many Las Vegas clients is a lot more cost effective than signing a new data contract for a T3/T5 line.  If you need a professional to take a look at your computers, we’d be happy to do a free network health check if your business has 5+ computers on-site!

Low Cost T1, T3 or T5 Data Lines in Las Vegas!

Are you opening up a new office in Las Vegas or looking at your data costs currently for your business.  Maybe you have a T1, a T3 or a T5 data connection and wanted top cut your costs or improve your reliability.

Intelligent Technical Solutions has a nationwide deal to get data in Las Vegas cheap.  The best news for you, we are located right here in Las Vegas.  You don’t have to call Cox or whoever does your current data plan if there are issues and deal with their helpdesk, you can call us locally if there are any problems.  We can meet up with you onsite to discuss your data needs and see if there is already an adaquate data line in your building or if one would need to be established.  We can often get the wholesale data providers to finance the data line because they want full coverage all over Las Vegas.

If you need a T1 in Las Vegas, a T3 or a T5 data line for your business, give Intelligent Technical Solutions a call today!

Are you considering migrating to a cloud based Email to help reduce the costs of your server and hosting accounts for your in-house Email solution?  If you are, there are a few key things you need to consider before the migration to the new system.

• What is the new provider’s security protocol?  What are their encryption policies?
• Who do you call if the server crashes?  Have you tried calling that line to see how long it really takes to get to a real person?
• What will you use for your Email client?  Does it integrate with your other software?
• Will training be required for staff on the new Email system?

Like every technology decision, where you choose to host your Email is a major IT decision.  You want to make sure you have experts who can help ensure you have the right solution as well as the right SLA.

Please give us a call if you are looking to migrate your Email to a cloud based system!