Careers at Intelligent Technical Solutions

As an IT Generalist at Intelligent Technical Solutions, you are responsible for performing the overall information systems support including but not limited to planning, implementation, troubleshooting as well as administrative procedures in a variety of IT functional areas. Ideal candidates for this occupation are tech-savvy, love the challenges of repairing and updating computer systems, and are not afraid to take on many roles on a daily basis. Armed with a knowledge of many areas of information technologies is essential to the role.

Pay ranges from $31.25 - 37.50/hour and vary by experience and location.

Pay increase depends on acquisition of certificates. Technicians are expected to take the company sponsored certification at least once every six months upon hiring.

(Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.)

Benefits:

We are seeking for a problem solver, team player, with good customer service skills, and detail - oriented IT Technician to join our growing team. As an IT Technician at Intelligent Technical Solutions, you are responsible to help us support our clients providing a world class service within our SLA's using a passionate and positive approach to the job. You will be responsible in playing a key role in providing local onsite support, taking of calls, and working support tickets for our clients. You will also be updating systems, troubleshoot problems, and provide hands-on support for IT issues within our organization.

Pay rates start at $19.19 - $28.81/hour and vary by experience and location.

• Pay increase depends on acquisition of certificates. Technicians are expected to take the company sponsored certification at least once every six months upon hiring.
• (Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.)

Benefits:

We’re looking for a full-time PC Deployment Specialist to help us support our clients in providing world class service within our SLAs using a passionate and positive approach to the job. You will be responsible for assisting in the imaging and on-site deployment of all end user computers. You will also assist end users with any support needs or questions they may have related to the deployment. You will also spearhead improving the deployment process to increate client satisfaction as well as the time it takes to image and deploy.

Pay ranges from $20/hour and vary by experience and location.

Pay increase depends on acquisition of certificates. Technicians are expected to take the company sponsored certification at least once every six months upon hiring.

(Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.)

Benefits:

The Runner position exists for the purpose of completing errands and travel needed for non-technical or limited technical tasks in the Service Department, as well as contributing to the completion of physical labor both at the ITS office and on-site at client locations as necessary. The Runner is very much a “master of all trades” position, which requires significant flexibility and willingness to take on different tasks assigned by most members of the Service Department staff.

Pay rates start at $16.85/hour and vary by experience and location.

Pay increase depends on acquisition of certificates. Technicians are expected to take the company sponsored certification at least once every six months upon hiring.

(Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.)

Benefits:

The Senior Network Engineer utilizes state-of-the-art technologies to perform their job role to the best of their ability. This is a well-compensated position requiring sound critical thinking skills, meticulous documentation, and high output in a variety of areas ranging from design desk, installation, configuration, administration, and ongoing maintenance.

Pay ranges from $53 - $62.50/hour and vary by experience and location.

Pay increase depends on acquisition of certificates. Technicians are expected to take the company sponsored certification at least once every six months upon hiring.

(Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.)

Benefits:

Job Description

We are seeking an HR Coordinator with strong communication skills and a deep understanding of HR best practices. Your responsibilities will include managing HR tickets, connecting HR programs and services to employees, and assisting with various HR functions to ensure a seamless and efficient employee experience. If you are a detail-oriented, organized, and adaptable professional with a passion for HR, we encourage you to apply and become an integral part of our organization.

Job Responsibilities

• Triage HR tickets: assign and tag tickets, and schedule tickets to other team members and do follow ups to ensure tickets are completed on time.
• Updating onboarding and offboarding tickets in the HR board
• Keeping employee files and database updated.
• Uploading of employee documents in Rippling and the HR Shared folder.
• Respond to UI Claims and employment verifications for active employees.
• Processing of COE's.
• Preparing necessary forms and processing.
• Assist in Level I tickets as needed.
• Other duties as assigned.

Job KPI's

• 100% New Tickets Triaged within 30 minutes on weekdays
• 100% assigned ticket is completed within schedule
• 100% assigned ticket is updated daily (external update)
• 50% Connectwise Utilization (>4h daily time entry)

Job Qualifications

• At least 6 months of experience relevant to the position.
• Degree in Human Resources or related field (BS/BA Psychology).
• Strong communication skills.
• Excellent written and verbal communication skills.
• Computer literate – familiarity with Microsoft office and ticketing tools is a plus.
• Meticulous attention to detail.
• High level of integrity.

Requirements

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • HD webcam
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $3.75/hour and vary by experience and location.

Benefits

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

Job Description

As a M&A Corporate Development Specialist here at Intelligent Technical Solutions, your primary responsibility will be conducting cold calls to set up first-time appointments with Managed Service Provider (MSP) owners. This role offers an excellent opportunity to gain practical experience in the field of M&A, develop strong communication and negotiation skills, and contribute to our company's growth.

Job Responsibilities

• Cold Calling: Initiate outbound calls to MSP owners, introducing our company's M&A services and value proposition. Effectively communicate the benefits of exploring M&A opportunities to pique their interest.
• Lead Generation: Research and identify potential targets within the MSP industry using various sources, such as online directories, industry publications, and databases. Gather relevant information about target companies to personalize outreach efforts.
• Appointment Setting: Engage in persuasive conversations with MSP owners to secure first-time appointments for our M&A team. Clearly articulate the purpose of the meeting, the potential benefits of exploring M&A, and the value our company brings to the table.
• Relationship Building: Establish rapport and maintain a professional and positive demeanor during conversations. Act as a representative of our company, fostering a positive image and leaving a lasting impression with potential clients.
• Database Management: Accurately record and update prospect information, call outcomes, and appointment details in our customer relationship management (CRM) system. Ensure data integrity and maintain confidentiality.
• Collaboration: Collaborate with the M&A team to share insights and feedback on call outcomes, prospect responses, and industry trends. Contribute to refining outreach strategies and improving the overall effectiveness of the cold calling process.
• Professional Development: Actively seek opportunities to enhance your knowledge of the MSP industry, M&A processes, and effective cold calling techniques. Take part in training sessions and educational resources provided by the company.

Job Qualifications

• Knowledge of M&A concepts is a plus.
• Excellent verbal communication skills with a confident and persuasive phone presence.
• Strong interpersonal skills, with the ability to build rapport and establish trust over the phone.
• Self-motivated and results-oriented, with a tenacious approach to achieving targets.
• Detail-oriented with excellent organizational and time management skills.
• Ability to work independently and as part of a team, with a collaborative mindset.
• Familiarity with CRM software and proficiency in using productivity tools (e.g., MS Office suite).
• Professional and ethical conduct, ensuring confidentiality and integrity in handling sensitive information.

Requirements

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • HD webcam
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $4/hour and vary by experience and location.

Benefits

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

Job Description

As a Sales Admin Assistant/CAMigo at Intelligent technical Solutions you are expected to have the ability to understand technological solutions for clients while understanding the relationship skills necessary to communicate effectively to a various number of clients.

Job Responsibilities

• Providing IT consulting sales support to sales representatives in an assigned territory or customer base.
• Uncover new client business with existing clients.
• Grow existing accounts within the assigned territory.
• Leverage relationship with clients from a consultative and solutions-based approach.
• Develop and present solutions based on customer's business requirements.
• Ability to understand various ways a solution may be delivered and anticipate what will work best for client.
• Analyze client needs and create supporting documentation to outline these needs.
• The ability to work collaboratively in a team environment to create tailored client solutions.
• Use company CRM and knowledge management tools in order to provide various levels of sales reporting.
• Sell IT, phone, and Internet services to existing clients.
• Call clients each week.
• Coordinate meetings, appointments or other “touch points” for client engagement.
• Create a strategic plan for high-level accounts.

Job KPI's

• 3 Strategic Business Reviews presentations created and presented.
• 0 ops out of compliance.
• <24-hour average response time on Sales tickets. Create opportunities as needed for each sales ticket.
• Process orders as assigned within 24 hours.
• Complete assigned quotes within 24 hours.
• Schedule 3 SBRs & complete CAM calls.
• Track Warranty & Support Renewals.

Requirements

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • HD webcam
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $5/hour and vary by experience and location.

Benefits

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

Job Description

The Service Coordinator’s purpose is to provide a positive, warm and welcoming response to all communications received from clients by phone and email. They help organize and facilitate the flow of work through the Service Department, including the managing of inventory, scheduling of on-site technical resources, monitoring of all work on each Service team, holding teams accountable for work not being completed in a timely fashion, and entering new work into the ticketing system for completion by Service.

Job Responsibilities

• Promptly answer phone calls coming into the ITS office, and disposition them per procedure. For most calls, this involves generating a ticket for new service issues. However, it can also include assisting vendors, transferring calls to non-service staff, and screening calls for management staff.
• Use ConnectWise to create, review and manage service tickets for the entire Service Department. This includes editing tickets, handling workflows, changing ticket statuses, and coordinating with internal staff to identify specific issues or problems preventing work from being completed.
• Receive incoming packages and shipments, including routing of packages to proper staff, labeling and documenting of equipment for service and project tickets, and outbound shipping via FedEx and UPS.
• Regular review of all current Service Department tickets, to include responding to email-originated tickets to let the customer know it has been received, to identify high-priority tickets and notify the appropriate Service staff, and to identify tickets which are not being handled promptly.
• Use internal and external knowledge bases and resources to research and resolve issues independently, as well as to assist in documenting coordinator procedures and policies.
• Participate weekly in high-level meetings with Service teams, the Service department and the entire company to learn more about the operations of the entire organization, and to discuss and resolve client and internal company issues.
• Complete any other tasks as assigned by ITS management.

Job KPI's

• SLA response time / Time to triage
• 150 Tickets closed per week
• 75 answered Calls
• 98% live answer calls

Requirements

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • HD webcam
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $4/hour and vary by experience and location.

Benefits

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

Job Description

We are seeking a diligent and organized SOC Coordinator to join our Security Operations Center. As a SOC Coordinator at Intelligent Technical Solutions you will play a crucial role in managing scheduling, coordinating between various team members, and stepping in to assist as required. Reporting to the SOC Manager, this part-time role requires a flexible, team-oriented individual with excellent organizational skills

Job Responsibilities

• Coordinate and manage the schedule for the SOC team, ensuring coverage at all times.
• Act as a liaison between various team members, facilitating smooth communication and cooperation.
• Step in to assist in SOC operations as needed, demonstrating adaptability and resourcefulness.
• Contribute to maintaining a positive, collaborative work environment within the SOC.
• Collaborate with the SOC Manager and other stakeholders to ensure optimal efficiency and productivity of the SOC team.

Job KPI's

• Scheduling Accuracy: The ability to correctly schedule shifts ensuring that there are no gaps and that all required roles and shifts are adequately covered.
• Response Time: The speed at which the SOC Coordinator can respond to scheduling changes or issues. This might include sick leave, unplanned overtime, or other scheduling disruptions.
• Task Completion Rate: As the SOC Coordinator may have to step into various roles, the rate at which they complete assigned tasks effectively and accurately can be a valuable metric.
• Team Satisfaction: Since this role directly affects other team members, their satisfaction with the scheduling process and communication can be a key measure. This could be assessed through regular surveys or feedback sessions.
• Communication Efficiency: The effectiveness and timeliness of communication between different team members, shifts, or departments could also be a KPI. This might be measured by looking at response times, the speed of issue resolution, or feedback from team members.
• Reduction in Scheduling Conflicts: A reduction in the number of scheduling issues or conflicts over time could be a good indicator of the SOC Coordinator's effectiveness.

Job Maintenance

• The ideal candidate will align with ITS’s commitment to continuous learning and adaptation. They should demonstrate a proactive approach to staying updated with the latest developments in the field and foster a similar culture within their team.

Job Qualifications

• Prior experience in a coordinating or scheduling role, preferably within a technology or cybersecurity context.
• Exceptional organizational and planning skills.
• Excellent written and verbal communication skills.
• Basic understanding of cybersecurity principles and SOC operations.
• Proficiency in using scheduling tools and software.
• Ability to adapt quickly and step into various roles as needed.
• A collaborative, team-oriented mindset.

Requirements

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • HD webcam
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $5/hour and vary by experience and location.

Benefits

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

No. Since the job is 100% and permanently work-from-home, joining employees are expected to provide the minimum work equipment requirements.

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We want to set all our new hires for success. We want to make sure that they are in the right place when they onboard with the company. We have successfully done this by relying heavily on aptitude tests that give us a good measure of each applicant’s overall competency, motivation, learning style, and strengths.

Not at the moment. We hire citizens residing in the United States for open positions in our eight office locations, given that they are legally authorized to work in the United States.

Family and Medical Leave Act (FMLA)

Know Your Rights Poster

Employee Polygraph Protection Act (EPPA)