Careers at Intelligent Technical Solutions

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• This role is expected to be able to resolve the following technical issues with little or no assistance:
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Basic server issues.
  • Basic networking issues.
  • Answer incoming Quick Fix calls from clients.
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active IT Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs

• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets
• Quality Score: Assessments performed by the training and quality team.
• First-touch closed: Each ticket that is completed with only one time entry contributes to this number

Compensation

Pay rate ranges from $31.31/hour up to $35.97/hour and may vary by experience and location.

Are you a natural problem solver with a knack for building relationships? Intelligent Technical Solutions is seeking an Outside Sales Representative who goes beyond traditional sales. In this role, you’ll act as a business advisor, helping executives and business owners leverage our vast resources to solve their unique challenges. If you’re driven to create growth and revenue while providing meaningful solutions, we want you on our team.

Job Responsibilities

•  Prospecting and visiting possible clients.
• Sell to businesses in an ever growing and always evolving technological environment.
• Attend Sales Meetings and Trainings.
• Report weekly deals.
• Update HubSpot with deals made.

Job Qualifications

• The key skills and qualities of an Outside Sales Representative are: Coachable, Competitive, Diligence, 
• Excellent Communication Skills, and Willingness to learn.
• Has at least 2 years of Sales experience with background in prospecting and b2b
  sales.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs

• Schedule 2 First Time Appointments per week. 
• Close new MRR revenue in accordance with quarterly quotas.

Compensation

Pay rate ranges from $80,000/annum up to $120,000/annum (plus commissions) and may vary by experience and location.

Are you a natural problem solver with a knack for building relationships? Intelligent Technical Solutions is seeking an Outside Sales Representative who goes beyond traditional sales. In this role, you’ll act as a business advisor, helping executives and business owners leverage our vast resources to solve their unique challenges. If you’re driven to create growth and revenue while providing meaningful solutions, we want you on our team.

Job Responsibilities

•  Prospecting and visiting possible clients.
• Sell to businesses in an ever growing and always evolving technological environment.
• Attend Sales Meetings and Trainings.
• Report weekly deals.
• Update HubSpot with deals made.

Job Qualifications

• The key skills and qualities of an Outside Sales Representative are: Coachable, Competitive, Diligence, 
• Excellent Communication Skills, and Willingness to learn.
• Has at least 2 years of Sales experience with background in prospecting and b2b
  sales.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs

• Schedule 2 First Time Appointments per week. 
• Close new MRR revenue in accordance with quarterly quotas.

Compensation

Pay rate ranges from $80,000/annum up to $120,000/annum (plus commissions) and may vary by experience and location.

The Project Technician I is an entry-level technical resource responsible for supporting the successful delivery of IT projects for Managed Services Provider (MSP) clients. This role combines hands-on technical implementation with customer-facing responsibilities to ensure projects are delivered on time, within scope, and to quality standards.
The Project Technician I works both onsite at client locations and in the office, collaborating closely with project managers, engineers, and client stakeholders to perform deployments, migrations, and upgrades. The role also includes staging and preparing inventory at the ITS local office and providing guidance and oversight to Project Technicians assigned to PC deployment projects.

Job Responsibilities

Project Delivery

• Install, configure, and support hardware, software, and network infrastructure as part of client project engagements.
• Execute technical tasks for projects including, but not limited to, server deployments, workstation rollouts, network equipment installations, cloud migrations, and security solutions.
• Perform structured testing and validation of installed solutions to ensure they meet project requirements and client expectations.
• Collaborate with Project Managers to understand scope, timelines, and deliverables.

Client Onsite Support

• Travel to client locations to perform technical work, resolve deployment issues, and provide end-user guidance during project cutovers.
• Represent the company professionally and build strong rapport with client stakeholders.
• Provide clear communication on project status, challenges, and progress while onsite.

Office-Based Project Work

• Prepare and stage equipment prior to onsite deployment.
• Document all technical steps, configurations, and outcomes in the company’s project management system.
• Assist with post-project support and handoff to the Managed Services team.

Collaboration & Documentation

• Work closely with senior project engineers for escalations and guidance on complex issues.
• Maintain accurate project documentation, including network diagrams, configuration notes, and asset inventories.
• Follow established best practices, change management, and quality assurance procedures.

Job Qualifications

• 2+ years of experience in IT support or project delivery, preferably in a Managed Services Provider environment.
• Strong technical skills in Microsoft 365, Windows Server, Active Directory, networking (LAN/WAN, VLANs, firewall configuration), and endpoint deployment.
• Familiarity with virtualization platforms (VMware, Hyper-V) and cloud technologies (Azure, AWS).
• Experience with Immybot is favorable.
• Troubleshooting skills across hardware, software, and networking.
• Strong customer service orientation with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage time effectively while balancing multiple projects.
• Ability to lift, carry, and transport equipment weighing up to 50 lbs.
• Ability to work in a hybrid environment, including onsite client visits and in-office project work.
• Willingness to travel to client sites (local and occasionally regional).
• Willingness to work evenings or weekends as needed for system cutovers, migrations, or urgent deployments.
• Availability to work Monday through Friday, 8:00 AM–5:00 PM Pacific Time (PST).
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

• Relevant certifications such as CompTIA Network+, CompTIA Server+, Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Fundamentals, or equivalent.
• Experience with PSA/RMM tools (e.g., ConnectWise, Automate, Immybot).
• Prior experience working in a fast-paced MSP environment with multiple concurrent client projects.

Job KPIs

• >80% Utilization, 0 stale projects, NPS

Compensation

Pay rate ranges from $19.93/hour up to $25.73/hour and may vary by experience and location.

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• This role is expected to be able to resolve the following technical issues with little or no assistance:
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Server issues of any kind.
  • Basic and intermediate networking issues.
  • Escalation point for technicians
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs

• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets
• Quality Score: Assessments performed by the training and quality team.
• First-touch closed: Each ticket that is completed with only one time entry contributes to this number

Compensation

Pay rate ranges from $28.90/hour up to $34.53/hour and may vary by experience and location.

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• This role is expected to be able to resolve the following technical issues with little or no assistance:
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Server issues of any kind.
  • Basic and intermediate networking issues.
  • Escalation point for technicians
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs

• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets
• Quality Score: Assessments performed by the training and quality team.
• First-touch closed: Each ticket that is completed with only one time entry contributes to this number

Compensation

Pay rate ranges from $30.35/hour up to $36.25/hour and may vary by experience and location.

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Advanced server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025..
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs

• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets
• Quality Score: Assessments performed by the training and quality team.
• First-touch closed: Each ticket that is completed with only one time entry contributes to this number

Compensation

Pay rate ranges from $32.18/hour up to $37.68/hour and may vary by experience and location.

The Team Lead is primarily responsible for managing their assigned operations team technicians, delegating tasks, setting deadlines for internal tasks, and reporting their efficiency to the Service Managers. This position is also an escalation path for service-related client issues which cannot be addressed by a single technician. Finally, the Team Lead acts as a contact point for all their team members to be heard. Weekly meetings with their team as well as collaboration meetings with their peer Team Lead’s offer the front-line view for the Director and Service Managers.

Job Responsibilities

• Provide an extraordinary example to the Operations Department, and to all ITS personnel, of the three ITS core values – Be a creator, have an open mind, and do the right thing.
• Serve as an escalation path for the team personnel who have exhausted all other options to resolve advanced technical or client satisfaction issues.
• Monitor customer satisfaction scores and report inefficiencies within your team.
• Ensure each member of the staff is effectively utilized 75% of the time or higher.
• Continuously assess other team performance metrics to identify areas for improvement and meet quality expectations.
• Ensure that all team members can work effectively with their coworkers, and mediate or escalate disagreements if needed.
• Provide constructive feedback and coaching to build team accountability, fostering continuous improvement in service standards.
• Lead recurring and impromptu meetings, huddles, and 1-on-1 sessions to communicate critical business updates.
• Develop and implement processes aimed at improving team productivity and the overall quality of services provided.
• Complete any other tasks as assigned by ITS Leadership.

• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• A very strong cultural fit with the ITS core values mentioned above.
• Exhibit a customer-first mindset, employing an empathic approach to problem-solving and ensuring customer satisfaction remains a top priority.
• At least 3 years supervisory experience with excellent track record or minimum of 5 years of experience in IT Support or a similar role.
• Organizational and time-management skills.
• Possess exceptional verbal and written communication skills, demonstrating clarity, precision, and effectiveness in conveying information.
• Exhibit the ability to manage a high volume of information and data efficiently, demonstrating a keen eye for detail and accuracy.
• Ability to creatively use resources and adjust to changes quickly and professionally.
• Demonstrate the ability to lead teams effectively, measuring individual performance and fostering a collaborative and high-performance team culture.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number.
• Utilization: The percentage of time that you are on the clock and billing time to client tickets.
• CSAT: Scores filled out by clients using the rating system in tickets.
• Ticket Response Times: Time before a ticket is worked.
• Ticket Resolution Times: Time before a ticket is closed.

Compensation

Pay rate ranges from $30.35/hour up to $36.25/hour and may vary by experience and location.

Job Description

The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams. 

Job Responsibilities

Client Relationship Management 

• Develop and maintain strong relationships with clients. 
• Act as the main point of contact for clients, addressing client queries and communications promptly and effectively. 
• Coordinate meetings, appointments or other “touch points” for client engagement. 
• Schedule regular check-ins and meetings with clients to review progress and gather feedback. 

Client Support 

• Provide prompt and effective support to clients, resolving any issues or concerns they may have. 
• Facilitate communication between clients and technical support teams when necessary. 
• Ensure clients are fully trained and knowledgeable about the company’s products and services. 

Account Management 

• Monitor client accounts to ensure that all services are delivered on time and meet client expectations. 
• Identify opportunities for upselling and cross-selling additional services or products. 
• Prepare and present regular reports to clients on performance metrics, project status, and other relevant data. 

Invoice Reviews

• Review and approve client invoices to ensure accuracy and compliance with contract terms. 
• Address and resolve any discrepancies or issues related to billing. 
• Communicate with clients regarding invoice inquiries and payment statuses. 

Internal Liaison 

• Coordinate with internal teams (e.g., procurement, projects, service team) to ensure seamless delivery of services and address any issues. 
• Manage timelines, budgets, and resources for client projects. 
• Address and resolve any issues or conflicts that arise during project execution. 

Strategic Planning 

• Work with VCIO to develop and present solutions based on customer's business requirements. 
• Ability to understand various ways a solution may be delivered and anticipate what will work best for client.  
• Analyze client needs and create supporting documentation to outline these needs. 
• Prepare and manage quotes for technical projects. 
• Organize and present Strategic Business Reviews 

Performance Tracking and Reporting 

• Prepare and deliver performance reports to clients and senior management through SBR Presentations 
• Use company CRM and knowledge management tools in order to provide various levels of sales reporting.  

 Job Qualifications

• Proven experience as an Account Manager, Client Manager, or in a similar role. 
• Strong understanding of account management and customer service principles. 
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and priorities simultaneously. 
• Proficiency in CRM software and Microsoft Office Suite. 
• Strong problem-solving skills and attention to detail. 
• Ability to work independently and as part of a team. 

Job KPIs

• SBRs Completed 
  Measure the number of SBRs the CAM has successfully delivered, ensuring clients are regularly engaged and their needs are being met. 

• Proposals Sent (Count) | (Value) 
  The number of and total dollar value of all proposals sent out, indicating proactive client engagement and potential for sale. 

• Opportunities Active (Count) | (Value) Track the number of the total dollar value of all active opportunities (stages 4 and 5) currently awaiting client decisions, indicating engagement and potential future revenue. 

• Opportunities Won (Count) | (Value) Measure the number of and total dollar value of proposals and quotes that have been successfully converted into sales, reflecting the effectiveness in making recommendations to clients and revenue impact of efforts. 

• Net New MRR Won 
  Track the increase in monthly recurring revenue resulting from upselling or cross-selling to the existing client base. 

Job Requirements

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $6.00/hr plus commission and may vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

The Research and Development department builds software and automations that drive efficiency across the business. We are looking for a Developer with fluency in PowerShell and Python, and strong skills in one of our core development areas — C# (backend), Angular (frontend), or automation platforms such as Kestra/Rewst. This mid-level role balances independent project work with collaboration alongside senior developers.

Job Responsibilities

• Develop new features, enhancements, and automation solutions, while maintaining existing systems.
• Script and automate processes using PowerShell and/or Python.
• Deliver solutions in one specialization area:
  
  • Backend development with C#,
  • Frontend development with Angular, or
  • Workflow automation with Kestra/Rewst.
• Write and maintain unit tests to ensure quality and reliability.
• Actively participate in architecture/design discussions, offering input while senior developers lead.
• Contribute in team code reviews within Azure DevOps.
• Use Git workflows (commits, branches, pull requests) confidently in daily work.
• Understand CI/CD concepts and collaborate with senior staff who manage pipeline design.
• Work primarily within the department but also participate with other teams in design discussions.
• Demonstrate initiative by identifying areas for improvement and proposing enhancements.

Job Qualifications

• 3–4 years of professional software development or automation experience.
• Proficiency in PowerShell and Python.
• Strong skills in at least one of: C#, Angular, Kestra, or Rewst.
• Extensive experience with Azure DevOps and Git workflows.
• Understanding of CI/CD practices (implementation managed by senior staff).
• Strong communication, teamwork, and problem-solving skills.
• Bachelor’s degree in Computer Science or related field is a plus but not required.

Job KPIs

• 80% utilization, based on Hours Billed in ConnectWise Manage

Job Requirements

• A home office set up that meets the following:
  

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $10.35/hr and may vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• This role is expected to be able to resolve the following technical issues with little or no assistance:
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Basic networking troubleshooting related to desktop connectivity.
  • Answer incoming Quick Fix calls from clients.
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.

Job KPIs

• First-touch closed:Each ticket that is completed with only one time entry contributes to this number
• Utilization:The percentage of time that you are on the clock and billing time to client tickets
• CSAT:Scores filled out by clients using the rating system in tickets

Job Requirements

• A home office set up that meets the following:
  

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $4.59/hr up to $6.89/hr and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• This role is expected to be able to resolve the following technical issues with little or no assistance:
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Basic server issues.
  • Basic networking issues.
  • Answer incoming Quick Fix calls from clients.
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active IT Certifications are preferred.

Job KPIs

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements

• A home office set up that meets the following:
  

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $6.89/hr and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

The Proactive Team Network Administrator serves as a senior technical resource, responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. This role focuses on reducing operational noise through automation, maintaining robust documentation, and mentoring technicians to elevate technical performance and client satisfaction.

Job Responsibilities

Proactive Monitoring & Alerts

• Design, implement, and refine processes for handling proactive service alerts (patching, disk space, antivirus, hardware/software alerts).
• Ensure alerts are actionable, efficient, and tied to measurable KPIs.
• Proactively address recurring issues to minimize escalations and maintain high service standards.

Mentorship & Escalation Support

• Serve as a Tier 3 escalation point for technicians and engineers.
• Provide coaching, mentorship, and technical leadership to develop team capabilities.

Automation & Scripting

• Develop and maintain automation scripts and tools to reduce manual workloads.
• Lead adoption of automation best practices across the team.

Documentation

• Create and maintain SOPs, knowledge base entries, and technical guidelines.
• Ensure documentation meets internal standards and industry best practices.

Quality Assurance

• Review closed tickets for resolution accuracy, documentation quality, and customer satisfaction.
• Identify process gaps and implement continuous improvements.

Collaboration & Strategy

• Partner with the Proactive Service Manager and operations leaders to align technical initiatives with business objectives.
• Collaborate cross-functionally to ensure seamless integration of proactive solutions.

Job Qualifications

Job KPIs

• Tech Utilization 
• Proactive Ticket Volume and Age– Track and optimize ticket counts
• Proactive Alerts Documentation %

• Automated Resolution Rate – Increase percentage of tickets resolved through automation.
• Time to Resolution (TTR) For escalated tickets

Job Requirements

• A home office set up that meets the following:
  

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week:
  • Reactive - Normal Business hours from 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
  • Proactive - Schedule will be finalized after the training period, with shifts outside the regular business hours.
• Able to pass our online behavior and cognitive assessments. 
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $14.09/hr and vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

The Project Coordinator (PC) ensures smooth execution of client technology projects within a Managed Services Provider (MSP) environment, they play a key role in delivering successful projects by managing small, standardized deployments (such as workstation and printer rollouts) and providing critical administrative and operational support to Project Managers (PMs) on larger, more complex engagements. Working within the ITS project framework, the PC ensures that project tasks are properly scheduled, tracked, and communicated driving project momentum and enhancing client experience. 

The ideal candidate is highly organized, proactive, and detail-oriented, with strong communication and coordination skills, and a desire to grow within a project-driven environment.

Job Responsibilities

Project Execution & Support 

• Own the delivery of smaller projects that do not require direct Project Manager oversight (e.g., workstation and printer deployments), ensuring alignment with ITS standards and processes. 
• Assist Project Managers with larger projects by scheduling resources, tracking milestones, creating documentation, and maintaining project momentum. 
• Coordinate with internal departments and external stakeholders to ensure accurate task execution, timelines, and expectations. 

Project Administration 

• Maintain accurate and up-to-date project documentation, including task lists, status updates, meeting notes, and change logs.
• Track deliverables and follow up with internal and client teams to ensure timely task completion. 
• Document and escalate risks or issues promptly to the appropriate team lead or PM. 

Communication & Coordination 

• Serve as a central point of communication between project stakeholders, ensuring alignment on deliverables, timelines, and expectations.
• Facilitate scheduling and coordination of internal and client-facing meetings, including sending out agendas and capturing notes and next steps. 
• Promote client satisfaction by ensuring proactive, timely updates and coordination. 

Process & Quality Assurance 

• Enforce PMO standards, templates, and best practices. 
• Support continuous improvement initiatives by identifying recurring bottlenecks or inefficiencies. 
• Manage project closeout documentation, including user acceptance sign-offs and client deliverables.

Job KPI's

What Success Looks Like

• Small projects are delivered on time, with minimal escalations and high client satisfaction.
• Coordinators provide reliable, proactive support to PMs, freeing them to focus on technical leadership and strategic execution.
• Project documentation is consistently up-to-date, organized, and accessible.
• Project meetings are well-prepared, documented, and drive action.
• Communication with stakeholders is clear, timely, and professional. 
• Timely and accurate time and expense tracking.
• Consistent adherence to PMO processes.
• Comfortable working independently in a remote environment.

Job Qualifications

Core Competencies

• Strong organizational and multitasking ability in a dynamic service delivery environment.
• Excellent written and verbal communication skills.
• Working knowledge of IT and MSP operations (tickets, dispatch, project workflow, SLAs).
• Proficiency with PSA and PM tools (ConnectWise, Moovila, Autotask, ServiceNow, Microsoft Office Suite etc.)
• Financial acumen (budget tracking, margin awareness, and invoicing support).
• Ability to stay calm under pressure and manage multiple stakeholders.
• Strong attention to detail and a proactive approach to identifying and solving problems 

Required Qualifications

• 1–3 years of project coordination or project support experience in an MSP, IT services, or technology environment.
• Certifications: CompTIA Project+, CAPM, ITIL Foundation (preferred but not required).
• Technical Familiarity: Basic understanding of networks, endpoints, servers, and cloud systems.

Job Requirements

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

The Project Engineer (Remote) is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of the area. This position is key in delivering project solutions to clients that exceed expectations through careful understanding of client technologies and a thoughtful approach to problem solving. The ideal candidate typically has 5 years of experience designing, testing, and deploying complete technology solutions.

Job Responsibilities

Expected Results:

• Champion the successful implementation of key projects, meeting client requirements and timelines.
• Drive the optimization of IT system performance and reliability by proactively addressing challenges.
• Enhance team collaboration and communication, contributing to the success of every project.

Prior Experience:

• Proven project execution expertise with a track record of successful implementations.
• Strong technical proficiency in infrastructure components and systems.
• Strong technical proficiency in configuring and deploying various infrastructure changes, including firewalls, servers, networking, and wireless.
• Excellent problem-solving skills and a proactive approach to system optimization.
• Outstanding communication and collaboration abilities for effective stakeholder engagement.
• Client-focused mindset with a commitment to ensuring client satisfaction.
• Flexibility, adaptability, and a customer-centric approach to project execution.

Job Qualifications

• Experience working with remote teams is required.
• Hands-on or remote deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.
• Ability to work in a fast-paced, and at times high-pressure consulting environment.
• Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is a plus but not required for this position.
• Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients is a plus but not required for this position.
• Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate is a plus but not required for this position.

Required Areas of Expertise

• Candidates must have demonstrable experience in at least two of the following areas:
• Windows Server Environment Setup
• Active Directory and Active Directory Services
• DNS and DHCP
• Hypervisor Setup and Configuration with Hyper-V
• Cloud Platform Deployments
• Standard O365 Apps such as SharePoint, OneDrive, and Microsoft Teams
• Cloud Identify Management such as Azure AD and EntraID
• MDM platforms including Intune and MaaS360
• Email Migration and Support
• Experience migration from on-premises Exchange to O365
• Migration tools and scripts such as those from BitTitan
• Data Storage Device Setup and Deployment
• NAS solutions from QNAP and Synology and Dell

Preferred Areas of Expertise

• Ideal candidates also have demonstrable experience in at least two of the following areas:
• Hypervisor Setup and Configuration
• VMWare ESXi
• Nutanix Acropolis
• Cloud Platform Deployments
• QuickBooks Online
• Apple MDM
• Citrix ShareFile
• Equipment Setup and Deployment
• Network Switches from Cisco and Dell Enterprise
• Firewalls from SonicWall and Fortinet
• Wireless Access Points (WAPs) from Cisco Meraki and Ubiquiti

Job Requirements

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
  • 2nd Monitor 
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $10.00/hr and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description:

As a Quality Coach here at Intelligent Technical Solutions you are responsible for guaranteeing the quality of service provided by our technician. Your duties include providing calibration sessions to ensure process alignment and you will provide structured and timely recommendation to our managers and team leaders. 

Job Responsibilities: 

• Monitors calls and tickets.
• Provides timely feedback and coaching to Techs.
• Assesses Tech performance by identifying historical trends through NPS and straightforward QA data analysis.
• Conduct calibration sessions to ensure process alignment.
• Provides structured and timely recommendation through verbal and/or written feedback to managers and team leaders.
• Sends emails with week's QA results including areas for improvement and meets weekly for discussion on QA results.
• Collaborates with TLs on Techs’ performance.
• Develop and conduct team QA refresher to address QA deficiencies and/or improvement opportunities.
• Performs other similar and related duties as required or instructed.
  

Job KPI's

• =>36 call recordings audited/week
• =>36 technicians coached/given feedback/week
• => 90% Calibration Score
• At least 1 IDP completion per quarter (training, certification, etc.)
• 80% timely completion of Rocks/Rock milestones.
• Ad hoc projects 

Job Qualifications:

• Proficient in the use of MS Office applications, especially MS Excel.
• Has at least 2 years working experience in QA.
• Excellent verbal, written, interpersonal, analytical and organizational skills.
• Experience in technical support accounts is preferred.
• Experience in reporting and analysis is preferred.
  

Job Requirements:

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $4.50/hr and may vary by experience and location.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement

Apply Here!

Job Description:

The Sales Trainer supports the learning development of both Inside and Outside Sales teams through onboarding and ongoing training. This role builds product knowledge, strengthens communication skills, and ensures the Sales team can confidently position Cybersecurity services while reinforcing client value. By focusing on both skill development and client retention, the Sales Trainer helps create consistent messaging, stronger customer relationships, and improved sales effectiveness.

Job Responsibilities:

• Conduct Training Needs Analysis (TNA) to identify individual and team skills gaps.
• Create and deliver training programs for new Inside and Outside Sales team members.
• Train sales staff on best practices for expectation-setting, value communication, and handoff to Client Success Team.
• Integrate client feedback and retention insights into training programs to align with customer needs.
• Maintain learning content and resources that reflect current MSP& MSSP offerings and security industry trends.
• Track, analyze, and report on training effectiveness, providing actionable insights to Sales leadership.

Job Qualifications:

• 2+ years of experience in Sales Training.
• Experience in MSSP/MSP or Cybersecurity Sales, or alternatively an IT/SaaS background.
• Demonstrated success supporting Sales teams in high-growth organizations.
• Excellent presentation and facilitation skills.
• Strong written and verbal communication skills.
• Organized and has great attention to detail.
• Collaborative, data-driven, and adaptable to a rapidly changing MSP & MSSP landscape.
• Client-Focused Perspective: Ensures training doesn’t just drive activity, but also builds trust and value with clients, which supports long-term retention.

Preferred Experience:

• Strong understanding of MSP & Cybersecurity support services and/or B2B Technology Sales.
• Understanding of Inside and Outside sales metrics
• Proficiency in CRM and sales enablement platforms (ConnectWise, Salesforce, HubSpot, Highspot, Gong, etc.).

Job Requirements:

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 16GB RAM, SSD storage, and one of the following:
    • Windows 11 with an Intel i5 or i7 (13th generation or newer), or
    • AMD Ryzen 5 or 7 (7000 series or newer), or
    • Apple M2 or higher.
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $5.50/hr and may vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• This role is expected to be able to resolve the following technical issues with little or no assistance:
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Server issues of any kind.
  • Basic and intermediate networking issues.
  • Escalation point for technicians
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025..
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three to five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.

Job KPIs

• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets
• Quality Score: Assessments performed by the training and quality team.
• First-touch closed: Each ticket that is completed with only one time entry contributes to this number.

Job Requirements

• A home office set up that meets the following:
  

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $8.54/hr and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• This role is expected to be able to resolve the following technical issues with little or no assistance:
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Advanced server issues of any kind.
  • Basic and intermediate networking issues.
  • Escalation point for technicians
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.

Job KPIs

• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets
• Quality Score: Assessments performed by the training and quality team.
• First-touch closed: Each ticket that is completed with only one time entry contributes to this number

Job Requirements

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
  • 2nd Monitor
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $11.00/hour and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply here!

No. Since the job is 100% and permanently work-from-home, joining employees are expected to provide the minimum work equipment requirements.

 Here are 4 ways to solve this kind of issue:

• Use the event ID you received from HireSelect/Criteria to continue.
• Use a new email address.
• They have a bot on the assessment portal, wherein they can get their questions answered 24/7. It’s a little teal-colored circle in the bottom right corner. of www.oda1.com.
• Lastly, they have a team of Candidate Support Specialists to help any candidate’s questions and handle technical troubleshooting. Contact or send an email to help@criteriacorp.com

We want to set all our new hires for success. We want to make sure that they are in the right place when they onboard with the company. We have successfully done this by relying heavily on aptitude tests that give us a good measure of each applicant’s overall competency, motivation, learning style, and strengths.

Not at the moment. We hire citizens residing in the United States for open positions in our eight office locations, given that they are legally authorized to work in the United States.

Family and Medical Leave Act (FMLA)

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Employee Polygraph Protection Act (EPPA)