Careers at Intelligent Technical Solutions

Job Description

The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams.

Job Responsibilities

Client Relationship Management

• Develop and maintain strong relationships with clients.
• Act as the main point of contact for clients, addressing client queries and communications promptly and effectively.
• Coordinate meetings, appointments or other “touch points” for client engagement.
• Schedule regular check-ins and meetings with clients to review progress and gather feedback.

Client Support

• Provide prompt and effective support to clients, resolving any issues or concerns they may have.
• Facilitate communication between clients and technical support teams when necessary.
• Ensure clients are fully trained and knowledgeable about the company’s products and services.

Account Management

• Monitor client accounts to ensure that all services are delivered on time and meet client expectations.
• Identify opportunities for upselling and cross-selling additional services or products.
• Prepare and present regular reports to clients on performance metrics, project status, and other relevant data.

Invoice Reviews

• Review and approve client invoices to ensure accuracy and compliance with contract terms.
• Address and resolve any discrepancies or issues related to billing.
• Communicate with clients regarding invoice inquiries and payment statuses.

Internal Liaison

• Coordinate with internal teams (e.g., procurement, projects, service team) to ensure seamless delivery of services and address any issues.
• Manage timelines, budgets, and resources for client projects.
• Address and resolve any issues or conflicts that arise during project execution.

Strategic Planning

• Work with VCIO to develop and present solutions based on customer's business requirements.
• Ability to understand various ways a solution may be delivered and anticipate what will work best for the client.
• Analyze client needs and create supporting documentation to outline these needs.
• Prepare and manage quotes for technical projects.
• Organize and present Strategic Business Reviews

Performance Tracking and Reporting

• Prepare and deliver performance reports to clients and senior management through SBR Presentations
• Use company CRM and knowledge management tools in order to provide various levels of sales reporting.

Job Qualifications

• Technology leadership experience in Engineering, Design, Architecture, financial services, healthcare firms would be a big plus
• Proven experience as an Account Manager, Client Manager, or in a similar role.
• Strong understanding of account management and customer service principles.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and priorities simultaneously.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Valid driver's license and access to a vehicle for client visits.

Job KPIs

SBRs Completed

• Measure the number of SBRs the CAM has successfully delivered, ensuring clients are regularly engaged and their needs are being met.

Proposals Sent (Count) | (Value)

• The number of and total dollar value of all proposals sent out, indicating proactive client engagement and potential for sale.

Opportunities Active (Count) | (Value)

• Track the number of the total dollar value of all active opportunities (stages 4 and 5) currently awaiting client decisions, indicating engagement and potential future revenue.

Opportunities Won (Count) | (Value)

• Measure the number of and total dollar value of proposals and quotes that have been successfully converted into sales, reflecting the effectiveness in making recommendations to clients and revenue impact of efforts.

Net New MRR Won

• Track the increase in monthly recurring revenue resulting from upselling or cross-selling to the existing client base.

Compensation

Pay rates start at $27.32/hour up to $34.14/hour and vary by experience and location.

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Advanced server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025..
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs

• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets
• Quality Score: Assessments performed by the training and quality team.
• First-touch closed: Each ticket that is completed with only one time entry contributes to this number

Compensation

Pay rates start at $43.36/hr up to $50.23/hr and vary by experience and location.

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

Job Description

The vCIO establishes and maintains strategic relationships with client leadership, providing guidance on technology roadmaps, budgeting, and business alignment. The role focuses on reducing risk, improving business outcomes through technology, and serving as a trusted advisor and advocate for clients. 

Job Responsibilities

Client Engagement

• Conduct regular onsite or remote Strategic Business Reviews (SBRs) with client stakeholders.
• Maintain consistent communication and relationship-building touches with clients.
• Ensure high levels of client satisfaction by monitoring feedback, addressing concerns, and following up on unresolved issues.
• Serve as an advocate and escalation point for clients within the organization.

Strategic Planning & Alignment

• Develop and maintain strategic technology roadmaps for each client.
• Define and track clear business and technology alignment objectives.
• Assist clients with IT budgeting and cost forecasting.
• Identify and communicate IT risks, compliance requirements, and mitigation strategies.
• Provide thought leadership on emerging technologies and industry trends.

Solution Design & Oversight

• Collaborate with the Design Desk to prepare technology proposals, solution specifications, and project scopes.
• Review and validate project plans, budgets, and outcomes against client business goals.
• Guide clients in evaluating technology investments through ROI and TCO analysis.
• Conduct scope reviews with clients before the client signs the proposals

Internal Collaboration

• Coordinate closely with Client Success, Security, and Support teams to ensure alignment across delivery.
• Provide oversight on service and accounting escalations, ensuring issues are resolved to the client’s satisfaction.
• Contribute to training, mentoring, and development of staff.
• Support cross-department initiatives to deliver outstanding customer service.

Governance & Administration

• Maintain documentation including client files, SBR notes, and roadmap records.
• Ensure compliance with company policies and procedures.
• Perform additional responsibilities as assigned.

Job Qualifications

Education & Experience

• Bachelor's degree in Business, Computer Science, Information Technology, or a related field; equivalent professional experience may be considered.
• Broad knowledge of IT infrastructure, telecommunications, business applications, and emerging technology trends.
• Experience working with Microsoft environments, network infrastructure, and cloud technologies.
• Understanding of regulatory and compliance frameworks such as HIPAA, PCI, GDPR, and similar standards.
• Demonstrated ability to retain clients by delivering measurable business value through strategic technology guidance.
• Strong project oversight experience with the ability to manage multiple initiatives simultaneously.

Skills & Competencies

• Ability to translate complex technical concepts into clear business language for executive and non-technical stakeholders.
• Excellent communication, presentation, and relationship management skills, with the ability to engage executives and key decision-makers.
• Strong organizational, prioritization, analytical, and problem-solving abilities.
• Business acumen with a consultative approach to client relationship management.
• Self-motivated with a high degree of initiative, accountability, and ownership.
• Ability to work independently while collaborating effectively across cross-functional teams.
• Strong client service orientation, active listening, negotiation, and conflict resolution skills.
• Professional demeanor with the ability to maintain confidentiality and handle sensitive business information.

Job KPIs

• # of SBRs with clients completed
• # of Clients with Overdue SBRs (Target 0)
• # of Clients without a Scheduled SBR (Target 0)
• # of Opportunities Overdue (Target 0)
• # of Findings needing review
• # of clients with Roadmap Ready
• # of Logged Client Engagement Calls
• # of Logged Client Onsite Visits
• Client satisfaction scores, survey results, or retention metrics

Job Requirements

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Able to pass our online behavior and cognitive assessments
• Must reside in the Chicago, IL area; remote role with occasional on-site requirements.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Compensation

Pay rates range from $100,000 to $150,000 per annum, depending on experience and location. 

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

Job Description

The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams.

Job Responsibilities

Client Relationship Management

• Develop and maintain strong relationships with clients.

• Act as the main point of contact for clients, addressing client queries and communications promptly and effectively.

• Coordinate meetings, appointments or other “touch points” for client engagement.

• Schedule regular check-ins and meetings with clients to review progress and gather feedback.

Client Support

• Provide prompt and effective support to clients, resolving any issues or concerns they may have.

• Facilitate communication between clients and technical support teams when necessary.

• Ensure clients are fully trained and knowledgeable about the company’s products and services.

Account Management

• Monitor client accounts to ensure that all services are delivered on time and meet client expectations.

• Identify opportunities for upselling and cross-selling additional services or products.

• Prepare and present regular reports to clients on performance metrics, project status, and other relevant data.

Invoice Reviews

• Review and approve client invoices to ensure accuracy and compliance with contract terms.

• Address and resolve any discrepancies or issues related to billing.

• Communicate with clients regarding invoice inquiries and payment statuses.

Internal Liaison

• Coordinate with internal teams (e.g., procurement, projects, service team) to ensure seamless delivery of services and address any issues.

• Manage timelines, budgets, and resources for client projects.

• Address and resolve any issues or conflicts that arise during project execution.

Strategic Planning

• Work with VCIO to develop and present solutions based on customer's business requirements.

• Ability to understand various ways a solution may be delivered and anticipate what will work best for the client.

• Analyze client needs and create supporting documentation to outline these needs.

• Prepare and manage quotes for technical projects.

• Organize and present Strategic Business Reviews

Performance Tracking and Reporting

• Prepare and deliver performance reports to clients and senior management through SBR Presentations
• Use company CRM and knowledge management tools in order to provide various levels of sales reporting.

Job Qualifications

• Proven experience as an Account Manager, Client Manager, or in a similar role.

• Strong understanding of account management and customer service principles.

• Excellent communication and interpersonal skills.

• Ability to manage multiple projects and priorities simultaneously.

• Proficiency in CRM software and Microsoft Office Suite.

• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

Job KPIs

• SBRs Completed

Measure the number of SBRs the CAM has successfully delivered, ensuring clients are regularly engaged and their needs are being met.

• Proposals Sent (Count) | (Value)

The number of and total dollar value of all proposals sent out, indicating proactive client engagement and potential for sale.

• Opportunities Active (Count) | (Value)

Track the number of the total dollar value of all active opportunities (stages 4 and 5) currently awaiting client decisions, indicating engagement and potential future revenue.

• Opportunities Won (Count) | (Value)

Measure the number of and total dollar value of proposals and quotes that have been successfully converted into sales, reflecting the effectiveness in making recommendations to clients and revenue impact of efforts.

• Net New MRR Won

Track the increase in monthly recurring revenue resulting from upselling or cross-selling to the existing client base.

Job Requirements

• A home office set up that meets the following:
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Windows 11 with an Intel i5 or i7 (8th generation or newer), or
• AMD Ryzen 5 or 7 (2000 series or newer), or
• macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time for 40 hours a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.

Compensation

Pay rate starts at $6.00/hour plus commission and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as a Proactive Technician I. We’re looking for a dependable, detail-oriented problem solver with strong customer service skills and a team-first mindset.

In this role, you will be responsible for delivering remote IT support to our clients, ensuring issues are resolved efficiently and systems remain stable and secure. You will handle a mix of reactive support and proactive maintenance tasks, playing a key role in maintaining our high standards of service.

Job Responsibilities

This role is expected to perform both Reactive and Proactive work:

Reactive: Responding to Alerts or Urgent Issues

• Respond to urgent tickets and incoming client calls to diagnose and resolve technical issues via phone and remote tools
• Provide support across varying shifts to support 24/7 coverage

This role is expected to handle and resolve the following with minimal assistance:

• Workstation operating system issues (Windows and macOS)
• Printer and peripheral issues
• Standard business application issues (e.g., Microsoft Office)
• Common line-of-business applications (e.g., CRM Tools, VoIP, Microsoft 365), including coordination with vendors when needed
• Basic networking issues related to endpoint connectivity

Proactive: Issue Prevention and Maintenance

• Patch management and system updates
• Disk space management and cleanup
• Vulnerability remediation
• Firmware updates
• Alert review and remediation
• System performance tuning
• Execution of other routine maintenance tasks

Job Qualifications

• Experience troubleshooting Windows and macOS environments
• Previous experience in a Helpdesk or Technical Support role
• Strong skills in application troubleshooting, PC deployment/imaging, and user profile management
• Experience working with third-party vendors for issue resolution
• Proficiency supporting:
  • Microsoft 365 / Office applications
  • Adobe applications
  • Active Directory
  • Backup solutions
  • Endpoint security tools
  • Mobile devices and common business applications
• Experience working in a Managed Service Provider (MSP) environment is highly preferred

Job KPIs

• CSAT: Client satisfaction scores based on ticket feedback
• Utilization: Time accurately logged in the ticketing system
• First-Touch Resolution: Tickets resolved in a single interaction
• Average Handling Time (AHT): Average time spent on Tickets
• Quality Score: Internal quality assessments by the training and QA team

Job Requirements

• A home office set up that meets the following:
  

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $4.59/hr and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• This role is expected to be able to resolve the following technical issues with little or no assistance:
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Basic server issues.
  • Basic networking issues.
  • Answer incoming Quick Fix calls from clients.
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active IT Certifications are preferred.

Job KPIs

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements

• A home office set up that meets the following:
  

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $6.89/hr and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

The Proactive Team Network Administrator serves as a senior technical resource, responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. This role focuses on reducing operational noise through automation, maintaining robust documentation, and mentoring technicians to elevate technical performance and client satisfaction.

Job Responsibilities

Proactive Monitoring & Alerts

• Design, implement, and refine processes for handling proactive service alerts (patching, disk space, antivirus, hardware/software alerts).
• Ensure alerts are actionable, efficient, and tied to measurable KPIs.
• Proactively address recurring issues to minimize escalations and maintain high service standards.

Mentorship & Escalation Support

• Serve as a Tier 3 escalation point for technicians, engineers, and operational teams.
• Partner with Team Leads and managers to identify skill gaps and develop technicians into Tier 2-level engineers.
• Deliver technical training, knowledge-sharing sessions, and hands-on guidance to improve technical competency across teams.

Automation & Scripting

• Develop and maintain automation scripts and tools to reduce manual workloads.
• Lead adoption of automation best practices across the team.

Documentation

• Create and maintain SOPs, knowledge base entries, and technical guidelines.
• Ensure documentation meets internal standards and industry best practices.

Quality Assurance

• Review closed tickets for resolution accuracy, documentation quality, and customer satisfaction.
• Identify process gaps and implement continuous improvements.

Collaboration & Strategy

• Partner with the Proactive Service Manager and operations leaders to align technical initiatives with business objectives.
• Collaborate cross-functionally to ensure seamless integration of proactive solutions.

Job Qualifications

Required

• Demonstrated technical leadership experience within an IT services, cybersecurity, systems administration, network administration, or similar technical support environment.
• Proven expertise in handling Tier 3 escalations across diverse server environments, including setup, configuration, administration, and troubleshooting.
• Strong experience administering Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and related infrastructure services.
• Strong background in networking, with hands-on experience configuring and troubleshooting VPNs, VLANs, firewalls, switches, and network connectivity issues.
• Experience supporting and troubleshooting virtualization platforms, including VMware vSphere and/or Microsoft Hyper-V.
• Experience supporting and administering Microsoft 365 environments.
• Demonstrated ability to develop, maintain, and manage technical documentation, standards, and operational procedures.
• Excellent problem-solving, root-cause analysis, and technical project leadership skills.
• Strong interpersonal and communication abilities to mentor technicians and collaborate effectively across teams.
• Minimum of five years of experience in IT support, systems administration, network administration, or a related technical role.
• Working knowledge of scripting and automation technologies such as PowerShell, Python, Bash, or similar tools.

Preferred

• Experience working within a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) environment
• Hands-on administration with ConnectWise PSA and RMM platforms.

Job KPIs

• Tech Utilization
• Proactive Ticket Volume and Age– Track and optimize ticket counts
• Proactive Alerts Documentation %
• Automated Resolution Rate – Increase percentage of tickets resolved through automation.
• Time to Resolution (TTR) For escalated tickets

Job Requirements

• A home office set up that meets the following:

• • • • Computer: A working computer with a minimum of 8GB RAM and one of the following:
        • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
        • AMD Ryzen 5 or 7 (2000 series or newer), or
        • macOS 12 or newer.
      • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
      • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
      • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
      • Webcam: An HD webcam for video calls.
      • 2nd Monitor
      • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hours a week:
  • Schedule will be finalized after the training period, with shifts outside the regular business hours.
• Able to pass our online behavior and cognitive assessments.
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $14.09/hr and may vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

The Project Engineer II is responsible for planning, implementing, and delivering technology solutions that meet client requirements while ensuring high-quality project execution. This role independently manages standard infrastructure projects, collaborates with internal teams and clients, and produces accurate project documentation to support long-term operational success. The ideal candidate is a proactive problem solver with strong technical expertise, excellent communication skills, and a customer-focused mindset.

Job Responsibilities

• Lead the implementation of client technology projects while meeting project scope, quality standards, and delivery timelines.
• Configure, deploy, and troubleshoot infrastructure technologies including servers, networking, cloud platforms, firewalls, wireless solutions, and endpoint management systems.
• Collaborate with project managers, engineers, and clients throughout project planning, implementation, and handoff.
• Produce accurate implementation notes, as-built documentation, and knowledge base articles.
• Identify process improvements and recommend updates to standard operating procedures (SOPs) and knowledge base documentation.
• Proactively identify technical risks and resolve implementation issues to ensure project success.
• Provide technical guidance during project execution and share knowledge with peers.
• Ensure completed solutions meet client expectations and support long-term operational stability.

Job Qualifications

Required Qualifications

• 3–5 years of experience implementing and supporting IT infrastructure projects.
• Experience working with distributed or remote teams.
• Hands-on experience deploying and troubleshooting servers, networking, cloud platforms, endpoints, and infrastructure technologies.
• Ability to work in a fast-paced consulting or project-based environment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong customer service and stakeholder management skills.

Required Technical Skills

Candidates should demonstrate experience in at least two (2) of the following areas:

Windows Infrastructure

• Windows Server deployment and administration
• Active Directory and Active Directory Services
• DNS and DHCP
• Hyper-V deployment and administration

Microsoft Cloud

• Microsoft 365 administration
• SharePoint
• OneDrive
• Microsoft Teams
• Microsoft Entra ID (Azure Active Directory)
• Microsoft Intune
• MaaS360

Email Migration

• Exchange Online administration
• Migration from on-premises Exchange to Microsoft 365
• Migration tools such as BitTitan

Storage Solutions

NAS deployment and administration including:

• QNAP
• Synology
• Dell Storage Solutions

Preferred Qualifications

• Experience working for a Managed Service Provider (MSP).
• Experience using PSA platforms such as ConnectWise.
• Experience with RMM platforms such as ConnectWise Automate or Kaseya.
• Experience supporting multiple client environments.
• Certificates:
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft 365 Administrator (MS-102)
• Cisco Certified Network Associate (CCNA)
• Fortinet Network Security Expert (NSE 4) or equivalent
• SonicWall Certified Secure Administrator (CSSA) or equivalent
• Microsoft Endpoint Administrator Associate (MD-102)
• VMware Certified Technical Associate (VCTA)
• VMware Certified Professional (VCP)
• Microsoft Intune or Endpoint Management certifications

Job KPI’s

• Billable Utilization: The percentage of time spent on billable client project work while maintaining accurate time entries.
• Project Delivery: Successful completion of assigned projects within agreed timelines, scope, and quality standards.
• Documentation Quality: Accuracy and completeness of implementation notes, as-built documentation, and knowledge base updates for completed projects.
• Client Satisfaction (CSAT): Feedback provided by clients through post-project or service satisfaction surveys.
• Timesheet Compliance: Timely and accurate submission of timesheets in accordance with company standards.

Job Requirements

• A home office set up that meets the following:
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Windows 11 with an Intel i5 or i7 (8th generation or newer), or
• AMD Ryzen 5 or 7 (2000 series or newer), or
• macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rates start at $18.28/hour and vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

The Project Manager (PM) at Intelligent Technical Solutions (ITS) leads client-facing technology projects in a fast-paced Managed Services Provider (MSP) environment. This role is responsible for managing multiple small-to-medium IT projects simultaneously including client onboarding, Microsoft 365 migrations, infrastructure refreshes, network upgrades, and cybersecurity deployments. 
The PM ensures all projects are delivered on time, within scope, and aligned with both client expectations and ITS’s service standards. Working closely with technical teams, account managers, and service delivery leaders, the PM drives clear communication, structured execution, and exceptional client experience from kickoff to handoff. 

Job Responsibilities

Project Ownership & Execution 

• Plan, coordinate, and deliver IT projects for SMB clients such as server/cloud migrations, security stack deployments, and network infrastructure upgrades.
• Manage multiple concurrent projects using ConnectWise Manage.
• Define project scope, tasks, timelines, and resource assignments using ITS templates and standards.
• Track and communicate project milestones, dependencies, and risks with clients and internal teams.
• Ensure seamless handoff to Service Delivery or Support once projects are completed. 

Stakeholder Engagement 

• Serve as the primary point of contact for clients during project execution, ensuring consistent communication and expectation management.
• Partner with Account Managers, vCIOs, and Technical Leads to align project objectives with client needs.
• Conduct kickoff, status, and closeout meetings with internal and external stakeholders.
• Ensure partners and vendors are informed of relevant project milestones and deliverables. 

Team Leadership & Risk Management 

• Coordinate efforts across engineering, procurement, and service delivery teams to maintain accountability and progress.
• Identify, document, and mitigate risks before they impact schedule or quality.
• Proactively manage change requests and ensure project documentation remains current.
• Uphold ITS’s quality standards and process discipline across all project engagements. 

What Success Looks Like 

• Projects delivered on schedule and within defined scope.
• Clients express high satisfaction with project communication and outcomes.
• Internal handoffs to Service Delivery occur smoothly and without rework.
• Documentation is complete, standardized, and audit-ready.
• Cross-departmental collaboration and visibility are consistently strong.

Job Qualifications

• 3+ years of project management experience within a Managed Services Provider (MSP) or IT consulting firm.
• Proven success managing multiple concurrent client projects of varying scope and complexity.
• Strong understanding of IT infrastructure, networking, cloud technologies (especially Microsoft 365 and Azure), and cybersecurity best practices.
• Experience managing client onboarding, technology refresh, or environment migration projects.
• Proficiency with ConnectWise Manage, and documentation tools like IT Glue.
• Excellent communication and relationship management skills with both technical and non-technical audiences.
• Strong organizational, time management, and problem-solving abilities.
• Ability to thrive in a fully remote, fast-paced, client-facing environment.

Preferred Experience

• Familiarity with Microsoft 365 environments, SharePoint/OneDrive migrations, Azure, and related technologies and PC Deployments.  
• Experience working in a fast-paced MSP environment.
• Certifications such as PMP, CAPM, Prince 2, ITIL, or Agile/Scrum credentials are a plus. 

KPIs

• Project Closure Rate: Percentage of projects completed on time and within scope.
• Client Satisfaction (CSAT): Feedback on communication, transparency, and delivery quality.
• Budget Management: Alignment of resource hours with project budgets.
• Transition Quality: Smoothness of project-to-support handoffs.
• Risk Management: Documentation and mitigation of project risks.

Job Requirements

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hours a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $8.00/hour and vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

As a Sales Admin Assistant at Intelligent technical Solutions, you will support our sales team by understanding technological solutions and effectively communicating with a diverse client base. Your role will involve a mix of administrative support, client relationship management, and technical understanding to ensure seamless service delivery and client satisfaction.

Job Responsibilities

Sales Support

• Uncover new business opportunities with existing clients and grow accounts within the assigned territory.
• Develop and present solutions based on customers' business requirements.
• Understand various delivery methods for solutions and anticipate what will work best for clients.
• Analyze client needs and create supporting documentation.

Client Coordination 

• Coordinate and prepare Strategic Business Reviews (SBRs) by compiling necessary client data, preparing presentation materials, and organizing prep sessions for the pod members.
• Ensure all client meetings, including SBRs, are scheduled in advance, confirmed, and well-prepared.
• Maintain accurate client records, including contact details, service tickets, SBR schedules, and ensure opportunities are tracked and updated.
• Call clients weekly to maintain engagement and satisfaction.
• Coordinate meetings, appointments, and other touchpoints for client engagement.

Sales Operations

• Generate quotes by sourcing product costs and overseeing the order process from creation to client approval and follow-up.
• Use company CRM and knowledge management tools to provide various levels of sales reporting.
• Manage quotes and orders, ensuring accuracy and timely follow-up.
• Support the sales process by updating ticket boards, tracking proposals, and coordinating with purchasing on order-related inquiries.

Performance Reporting

• Assist in compiling KPIs and performance reports, highlighting the team’s achievements and areas for improvement.

Job Qualifications

• Technical background is essential.
• Demonstrated experience in client success, account management, or sales support.
• Strong background in customer service and sales.
• Familiarity with CRM software and customer support tools.
• Strong client relationship management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and prioritize effectively.
• Strong organizational skills and attention to detail.
• Analytical and data interpretation skills.
• Proficiency in Microsoft Office Suite.
• Flexibility in a fast-paced environment.

Job KPIs

Clients Without Future SBRs (>$3K) – Goal: 0 

• Ensure every A or B band client (>$3K MRR) is scheduled for SBRs in advance. Pods should work together to achieve zero clients without future SBRs. This metric serves as an exception indicator to identify unscheduled clients.

Clients Without Future SBRs ($1K-$3K) – Goal: 0 

• Schedule every C band client ($1K-$3K MRR) for SBRs in advance. Aim for zero clients without future SBRs, with pods collaborating to maintain this count. This metric helps identify when a client falls off the schedule.

Missed SBR Re-bookings – Goal: 0 

• Secure a commitment for the next SBR date before concluding the current one to reduce overdue SBRs and scheduling hassles.

Missing SBR Feedback – Goal: 0 

• Log an NPS rating and feedback for each SBR in the system. No SBR should be left without this crucial follow-up data.

Unconfirmed SBRs – Goal: 0 

• Confirm all SBRs within two weeks of the scheduled meeting to avoid no-shows. Lack of confirmation should trigger pod involvement to decide on next steps.

Opportunities Past Due – Goal: 0 

• Keep open opportunities with a past due estimated close date at zero. When this count rises, the pod should assess and adjust the next steps and estimates. Do not push opportunities forward merely to maintain a zero rating; use this KPI as an alert system.

Opportunities Next Step Overdue – Goal: 0 

• Ensure all open opportunities have a next step with a date. Overdue steps should be discussed and resolved within the pod. CSAs should proactively monitor due dates and ensure pod members complete their actions on time.

Quotes/Proposals Prepared – Goal: 5 

• Track the total number of quotes prepared by CSAs to gauge the efficiency and productivity of the quoting process.

SBR Prepared 

• Track the total number of SBRs prepared and completed by CSAs, including internal reviews with the vCIO and CAM and subsequent pod approval.

Job Requirements

• A home office set up that meets the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time for 40 hours a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.

Compensation

Pay rate starts at $5.00/hour and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

The Service Coordinator’s purpose is to provide a positive, warm and welcoming response to all communications received from clients by phone and email. They help organize and facilitate the flow of work through the Service Department, including the managing of tickets, scheduling of on-site technical resources, monitoring of all work on each Service team, holding teams accountable for work not being completed in a timely fashion, and entering new work into the ticketing system for completion by Service.     

Job Responsibilities

• Answer incoming calls during shift hours and coordinate support tickets while ensuring coverage and client satisfaction.
• Triage tickets properly by ensuring contacts, types, subtypes, priority, resource, and detailed ticket summary, etc. are accurate.
• Adherence to Standard Operating Procedures (SOPs) relating to ticket creation.
• Coordinate dispatch of onsite resources as needed.
• Follow procurement process with incoming equipment for service tickets.
• Auditing and closure of completed tickets.
• Perform follow-up when a client requests an update.
• Use ConnectWise to create, review and manage service tickets for the entire Service Department. This includes editing tickets, handling workflows, changing ticket statuses, and coordinating with internal staff to identify specific issues or problems preventing work from being completed.
• Regular review of all current Service Department tickets, to include responding to email-originated tickets to let the customer know it has been received, to identify high-priority tickets and notify the appropriate Service staff, and to identify tickets which are not being handled promptly.
• Use internal and external knowledge bases and resources to research and resolve issues independently, as well as to assist in documenting coordinator procedures and policies.
• Help the team identify trends, follow up on patterns, and address gaps in ticket handling.
• Complete any other tasks as assigned by ITS management.

Job Qualifications

• Strong written and verbal communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
• At least 6 months of Customer Service Experience.
• Culturally Fit.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Work Schedule & Availability
• Work schedules are determined based on business needs and are subject to change at any time. Scheduled hours and shifts are not guaranteed.

Job KPIs

• SLA response time / Time to Triage
• Tickets audited per week
• Answered calls per week
• Live answer all calls

Job Requirements

• A home office set up that meets the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation

 Pay rate starts at $4.00/hr and may vary by experience and location.  

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• This role is expected to be able to resolve the following technical issues with little or no assistance:
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Server issues of any kind.
  • Basic and intermediate networking issues.
  • Escalation point for technicians
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025..
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three to five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.

Job KPIs

• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets
• Quality Score: Assessments performed by the training and quality team.
• First-touch closed: Each ticket that is completed with only one time entry contributes to this number.

Job Requirements

• A home office set up that meets the following:
  

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $8.54/hr and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

No. Since the job is 100% and permanently work-from-home, joining employees are expected to provide the minimum work equipment requirements.

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• Use the event ID you received from HireSelect/Criteria to continue.
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We want to set all our new hires for success. We want to make sure that they are in the right place when they onboard with the company. We have successfully done this by relying heavily on aptitude tests that give us a good measure of each applicant’s overall competency, motivation, learning style, and strengths.

Not at the moment. We hire citizens residing in the United States for open positions in our eight office locations, given that they are legally authorized to work in the United States.

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