At ITS, we continue building and sustaining our global workforce, allowing us to open up more career opportunities—not just in the U.S., but across Asia and other regions. Today, half of our team is based in the United States, while the other half proudly represents talent from the Philippines, India, Serbia, Zambia, Egypt, and South Africa.
The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams.
Client Relationship Management
Client Support
Account Management
Invoice Reviews
Internal Liaison
Strategic Planning
Performance Tracking and Reporting
SBRs Completed
Proposals Sent (Count) | (Value)
Opportunities Active (Count) | (Value)
Opportunities Won (Count) | (Value)
Net New MRR Won
Pay rates start at $27.32/hour up to $33.14/hour and vary by experience and location, with the opportunity to earn additional variable compensation.
Perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. Maintain & Develop Company standards and best practices.
Pay rate starts at $8.44/hour and may vary by experience and location.
The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams.
Client Relationship Management
Client Support
Account Management
Invoice Reviews
Internal Liaison
Strategic Planning
Performance Tracking and Reporting
Measure the number of SBRs the CAM has successfully delivered, ensuring clients are regularly engaged and their needs are being met.
The number of and total dollar value of all proposals sent out, indicating proactive client engagement and potential for sale.
Track the number of the total dollar value of all active opportunities (stages 4 and 5) currently awaiting client decisions, indicating engagement and potential future revenue.
Measure the number of and total dollar value of proposals and quotes that have been successfully converted into sales, reflecting the effectiveness in making recommendations to clients and revenue impact of efforts.
Track the increase in monthly recurring revenue resulting from upselling or cross-selling to the existing client base.
Pay rate starts at $6.00/hour plus commission and may vary by experience and location.
The Clinical Informatics Specialist will partner with hospital leadership and clinical teams to analyze, design, and optimize EHR clinical workflows that improve operational performance and patient care delivery. This role involves working directly with department stakeholders to solve complex hospital operational problems, with a focus on laboratory and radiology clinical workflows. This position serves as a bridge between clinical operations and technology, translating clinical needs into actionable IT solutions with guidance from senior informatics staff or the IT leadership team. This role reports to the Director of Healthcare IT and works collaboratively with EHR analysts, technical teams, and clinical stakeholders. This role also supports the Healthcare IT team with system optimization, training, and cross-functional collaboration. The Clinical Informatics Specialist will partner with hospital leadership and clinical teams to analyze, design, and optimize EHR clinical workflows that improve operational performance and patient care delivery. This role involves working directly with senior-level clients to solve complex hospital operational problems, with a focus on laboratory and radiology workflows. This position serves as a bridge between clinical operations and technology, translating clinical needs into actionable IT solutions. This role also supports the Healthcare IT team with system optimization, training, and cross-functional collaboration.
Preferred Skills
Pay rates start at $12.00/hour and vary by experience and location.
The HR Coordinator plays a pivotal role in maintaining positive relationships between employees and the organization. Their responsibilities encompass various aspects of employee relations such as employee movement, performance, discipline, documentation, employee offboarding, and employee engagement. They handle level I HR tickets and they assist the HR Specialist, HR Officer, or HR Director on escalated tickets when needed.
Pay rate starts at $4.08/hr and may vary by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as a Technician I. We’re looking for a dependable, detail-oriented problem solver with strong customer service skills and a team-first mindset.
In this role, you will be responsible for delivering remote IT support to our clients, ensuring issues are resolved efficiently and systems remain stable and secure. You will handle a mix of reactive support and proactive maintenance tasks, playing a key role in maintaining our high standards of service.
This role is expected to perform both Reactive and Proactive work:
Reactive: Responding to Alerts or Urgent Issues
This role is expected to handle and resolve the following with minimal assistance:
Proactive: Issue Prevention and Maintenance
Pay rate starts at $4.59/hr and may vary by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Pay rate starts at $6.89/hr and may vary by experience and location.
Job Description
The Proactive Team Network Administrator serves as a senior technical resource, responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. This role focuses on reducing operational noise through automation, maintaining robust documentation, and mentoring technicians to elevate technical performance and client satisfaction.
Job Responsibilities
Proactive Monitoring & Alerts
Mentorship & Escalation Support
Automation & Scripting
Documentation
Quality Assurance
Collaboration & Strategy
Job Qualifications
Required
Preferred
Job KPIs
Job Requirements
Compensation
Pay rate starts at $14.09/hr and may vary by experience and location.
Benefits:
The Remote Project Engineer is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of the area. This position is key in delivering project solutions to clients that exceed expectations through careful understanding of client technologies and a thoughtful approach to problem solving. The ideal candidate typically has 5 years of experience designing, testing, and deploying complete technology solutions.
Expected Results
Prior Experience
Required Areas of Expertise
Preferred Areas of Expertise
Pay rates start at $8.00/hour and vary by experience and location.
The Project Engineer II is responsible for planning, implementing, and delivering technology solutions that meet client requirements while ensuring high-quality project execution. This role independently manages infrastructure and Microsoft security-focused projects, collaborates with internal teams and clients, and produces accurate project documentation to support long-term operational success.
The ideal candidate has strong technical expertise in Microsoft cloud, endpoint management, and security technologies, with hands-on experience implementing solutions that improve client security posture, compliance, and operational efficiency. This role requires a proactive problem solver with excellent communication skills, strong customer service abilities, and experience working in a consulting or managed services environment.
Required Qualifications
Required Technical Skills
Candidates should demonstrate hands-on implementation experience in at least two (2) of the following technical areas, including Microsoft Security & Compliance technologies:
Microsoft Security & Compliance
Microsoft Cloud & Productivity
Windows Infrastructure
Storage Solutions
Additional Infrastructure Technologies
Preferred Qualifications
Certifications
Preferred certifications include:
Pay rates start at $11.22/hour and vary by experience and location.
The Project Manager (PM) at Intelligent Technical Solutions (ITS) leads client-facing technology projects in a fast-paced Managed Services Provider (MSP) environment. This role is responsible for managing multiple small-to-medium IT projects simultaneously including client onboarding, Microsoft 365 migrations, infrastructure refreshes, network upgrades, and cybersecurity deployments.
The PM ensures all projects are delivered on time, within scope, and aligned with both client expectations and ITS’s service standards. Working closely with technical teams, account managers, and service delivery leaders, the PM drives clear communication, structured execution, and exceptional client experience from kickoff to handoff.
Pay rate starts at $8.00/hour and vary by experience and location.
The Service Coordinator’s purpose is to provide a positive, warm and welcoming response to all communications received from clients by phone and email. They help organize and facilitate the flow of work through the Service Department, including the managing of tickets, scheduling of on-site technical resources, monitoring of all work on each Service team, holding teams accountable for work not being completed in a timely fashion, and entering new work into the ticketing system for completion by Service.
Pay rate starts at $4.00/hr and may vary by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Pay rate starts at $8.54/hr and may vary by experience and location.
Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our Remote System Administrator II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
Job Qualifications
Job KPIs
Job Requirements
Compensation
Pay rate starts at $11.07/hr and may vary by experience and location.
Benefits:
No. Since the job is 100% and permanently work-from-home, joining employees are expected to provide the minimum work equipment requirements.
If you experience a technical issue or are unable to proceed with any step of the recruitment process, please email careers@itsasap.com and include the following information:
Once we receive your email, a member of our recruitment team will review the issue and assist you as soon as possible.
We want to set all our new hires for success. We want to make sure that they are in the right place when they onboard with the company. We have successfully done this by relying heavily on aptitude tests that give us a good measure of each applicant’s overall competency, motivation, learning style, and strengths.
Not at the moment. We hire citizens residing in the United States for open positions in our eight office locations, given that they are legally authorized to work in the United States.
We can help you determine the best path for your career. Fill out our preliminary assessment and our Career Strategist will help you get there.
Step 1: Please find a good 25–30-minute quiet time for this pre-employment assessment.
Step 2: Once complete, send an email with the subject "Assessment Complete".
We can help you determine the best path for your career. Fill out our preliminary assessment and our Career Strategist will help you get there.
Step 1: Please find a good 25–30-minute quiet time for this pre-employment assessment.
Step 2: Once complete, send an email with the subject "Assessment Complete".
