Join Our Team

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. 

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Networking issues of any kind.
• Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels.
• Minimum of five years experience in IT Support or a similar role.
• Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Advanced understanding of managing, and troubleshooting networks.
• Advanced understanding of virtualized environments.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Network Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

KPIs

• CSAT: Scores filled out by clients using the rating system in tickets.
• Quality Score: Assessments performed by the training and quality team.
• Utilization: Hours entered into tickets in the ticketing system.
• Hours / Ticket: Average number of hours entered per service ticket.
• First-touch closed: Tickets completed with one time entry.

Compensation

Pay rates ranges from $37.95/hour up to $42.90/hour and may vary by experience and location.

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
  
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

Job Qualifications

KPIs

• CSAT: Scores filled out by clients using the rating system in tickets.
• Quality Score: Assessments performed by the training and quality team.
• Utilization: Hours entered into tickets in the ticketing system.
• Hours / Ticket: Average number of hours entered per service ticket.
• First-touch closed: Tickets completed with one time entry.

Compensation

Pay rates start at $31.13/hour up to $36.74/hour and vary by experience and location. 

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
  
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

Job Description

The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams.

Job Responsibilities

Client Relationship Management

• Develop and maintain strong relationships with clients.

• Act as the main point of contact for clients, addressing client queries and communications promptly and effectively.

• Coordinate meetings, appointments or other “touch points” for client engagement.

• Schedule regular check-ins and meetings with clients to review progress and gather feedback.

Client Support

• Provide prompt and effective support to clients, resolving any issues or concerns they may have.

• Facilitate communication between clients and technical support teams when necessary.

• Ensure clients are fully trained and knowledgeable about the company’s products and services.

• Monitor client accounts to ensure that all services are delivered on time and meet client expectations.

• Identify opportunities for upselling and cross-selling additional services or products.

• Prepare and present regular reports to clients on performance metrics, project status, and other relevant data.

Invoice Reviews

• Review and approve client invoices to ensure accuracy and compliance with contract terms.

• Address and resolve any discrepancies or issues related to billing.

• Communicate with clients regarding invoice inquiries and payment statuses.

Internal Liaison

• Coordinate with internal teams (e.g., procurement, projects, service team) to ensure seamless delivery of services and address any issues.

• Manage timelines, budgets, and resources for client projects.

• Address and resolve any issues or conflicts that arise during project execution.

Strategic Planning

• Work with VCIO to develop and present solutions based on customer's business requirements.

• Ability to understand various ways a solution may be delivered and anticipate what will work best for the client.

• Analyze client needs and create supporting documentation to outline these needs.

• Prepare and manage quotes for technical projects.

• Organize and present Strategic Business Reviews

Performance Tracking and Reporting

• Prepare and deliver performance reports to clients and senior management through SBR Presentations

• Use company CRM and knowledge management tools in order to provide various levels of sales reporting 

Job Qualifications

• Proven experience as an Account Manager, Client Manager, or in a similar role.
• Strong understanding of account management and customer service principles.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and priorities simultaneously.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

Job KPIs

• SBRs Completed

Measure the number of SBRs the CAM has successfully delivered, ensuring clients are regularly engaged and their needs are being met.

• Proposals Sent (Count) | (Value)

The number of and total dollar value of all proposals sent out, indicating proactive client engagement and potential for sale.

• Opportunities Active (Count) | (Value)

Track the number of the total dollar value of all active opportunities (stages 4 and 5) currently awaiting client decisions, indicating engagement and potential future revenue.

• Opportunities Won (Count) | (Value)

Measure the number of and total dollar value of proposals and quotes that have been successfully converted into sales, reflecting the effectiveness in making recommendations to clients and revenue impact of efforts.

• Net New MRR Won

Track the increase in monthly recurring revenue resulting from upselling or cross-selling to the existing client base.

Job Requirements

• A home office set up that meets the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $6.00/hour plus commission and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
  
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as a Proactive Technician I. We’re looking for a dependable, detail-oriented problem solver with strong customer service skills and a team-first mindset.

In this role, you will be responsible for delivering remote IT support to our clients, ensuring issues are resolved efficiently and systems remain stable and secure. You will handle a mix of reactive support and proactive maintenance tasks, playing a key role in maintaining our high standards of service.

Job Responsibilities

This role is expected to perform both Reactive and Proactive work:

Reactive: Responding to Alerts or Urgent Issues

• Respond to urgent tickets and incoming client calls to diagnose and resolve technical issues via phone and remote tools
• Provide support across varying shifts to support 24/7 coverage

This role is expected to handle and resolve the following with minimal assistance:

• Workstation operating system issues (Windows and macOS)
• Printer and peripheral issues
• Standard business application issues (e.g., Microsoft Office)
• Common line-of-business applications (e.g., CRM Tools, VoIP, Microsoft 365), including coordination with vendors when needed
• Basic networking issues related to endpoint connectivity

Proactive: Issue Prevention and Maintenance

• Patch management and system updates
• Disk space management and cleanup
• Vulnerability remediation
• Firmware updates
• Alert review and remediation
• System performance tuning
• Execution of other routine maintenance tasks

Job Qualifications

• Experience troubleshooting Windows and macOS environments
• Previous experience in a Helpdesk or Technical Support role
• Strong skills in application troubleshooting, PC deployment/imaging, and user profile management
• Experience working with third-party vendors for issue resolution
• Proficiency supporting:
  • Microsoft 365 / Office applications
  • Adobe applications
  • Active Directory
  • Backup solutions
  • Endpoint security tools
  • Mobile devices and common business applications
• Experience working in a Managed Service Provider (MSP) environment is highly preferred

Job KPIs

• CSAT: Client satisfaction scores based on ticket feedback
• Utilization: Time accurately logged in the ticketing system
• First-Touch Resolution: Tickets resolved in a single interaction
• Average Handling Time (AHT): Average time spent on Tickets
• Quality Score: Internal quality assessments by the training and QA team

Job Requirements

• A home office set up that meets the following:
  

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $4.68/hr and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
  
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• This role is expected to be able to resolve the following technical issues with little or no assistance:
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Basic server issues.
  • Basic networking issues.
  • Answer incoming Quick Fix calls from clients.
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active IT Certifications are preferred.

Job KPIs

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements

• A home office set up that meets the following:
  

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $7.03/hr and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
  
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• M365 administration issues of any kind.
• Server issues of any kind.
• Networking issues of any kind.
• Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Proficient in Microsoft Entra Admin Center.
• Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels.
• Minimum of five years experience in IT Support or a similar role.
• Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Advanced understanding of managing, and troubleshooting networks.
• Advanced understanding of virtualized environments.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Network Certifications are preferred.

Job KPIs

CSAT: Scores filled out by clients using the rating system in tickets.

Quality Score: Assessments performed by the training and quality team.

Utilization: Hours entered into tickets in the ticketing system.

Hours / Ticket: Average number of hours entered per service ticket.

First-touch closed: Tickets completed with one time entry.

Job Requirements

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
  • 2nd Monitor
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments.
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $14.37/hr and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
  
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

The Project Engineer II is responsible for planning, implementing, and delivering technology solutions that meet client requirements while ensuring high-quality project execution. This role independently manages standard infrastructure projects, collaborates with internal teams and clients, and produces accurate project documentation to support long-term operational success. The ideal candidate is a proactive problem solver with strong technical expertise, excellent communication skills, and a customer-focused mindset.

Job Responsibilities

• Lead the implementation of client technology projects while meeting project scope, quality standards, and delivery timelines.  

• Configure, deploy, and troubleshoot infrastructure technologies including servers, networking, cloud platforms, firewalls, wireless solutions, and endpoint management systems.  

• Collaborate with project managers, engineers, and clients throughout project planning, implementation, and handoff.  

• Produce accurate implementation notes, as-built documentation, and knowledge base articles.  

• Identify process improvements and recommend updates to standard operating procedures (SOPs) and knowledge base documentation.  

• Proactively identify technical risks and resolve implementation issues to ensure project success.  

• Provide technical guidance during project execution and share knowledge with peers.  

• Ensure completed solutions meet client expectations and support long-term operational stability.

Job Qualifications

Required Qualifications

• 5+ years of experience implementing and supporting IT infrastructure projects.  

• Experience working with distributed or remote teams.  

• Hands-on experience deploying and troubleshooting servers, networking, cloud platforms, endpoints, and infrastructure technologies.  

• Ability to work in a fast-paced consulting or project-based environment.  

• Strong analytical, troubleshooting, and problem-solving skills.  

• Excellent written and verbal communication skills.  

• Strong customer service and stakeholder management skills.  

Required Technical Skills

Candidates should demonstrate experience in at least two (2) of the following areas:  

• Windows Infrastructure  

• Windows Server deployment and administration  

• Active Directory and Active Directory Services  
  

• Hyper-V deployment and administration  

• Microsoft Cloud  

• Microsoft 365 administration  

• SharePoint  

• OneDrive  

• Microsoft Teams  

• Microsoft Entra ID (Azure Active Directory)  

• Microsoft Intune  

• MaaS360  

• Email Migration  

• Exchange Online administration  

• Migration from on-premises Exchange to Microsoft 365  

• Migration tools such as BitTitan  

• Storage Solutions  

• NAS deployment and administration including:  

• QNAP  

• Synology 

• Dell Storage Solutions  

Preferred Qualifications

• Experience working for a Managed Service Provider (MSP).  

• Experience using PSA platforms such as ConnectWise.  

• Experience with RMM platforms such as ConnectWise Automate.  

• Experience supporting multiple client environments.  
  

Certificates

• Microsoft Certified: Azure Administrator Associate (AZ-104)  

• Microsoft 365 Administrator (MS-102)  

• Cisco Certified Network Associate (CCNA)  

• Fortinet Network Security Expert (NSE 4) or equivalent  

• SonicWall Certified Secure Administrator (CSSA) or equivalent  

• Microsoft Endpoint Administrator Associate (MD-102)  

• VMware Certified Technical Associate (VCTA)  

• VMware Certified Professional (VCP)  

• Microsoft Intune or Endpoint Management certifications

Job KPI’s

• Billable Utilization: The percentage of time spent on billable client project work while maintaining accurate time entries.  

• Project Delivery: Successful completion of assigned projects within agreed timelines, scope, and quality standards.  

• Documentation Quality: Accuracy and completeness of implementation notes, as-built documentation, and knowledge base updates for completed projects.  

• Client Satisfaction (CSAT): Feedback provided by clients through post-project or service satisfaction surveys.  

• Timesheet Compliance: Timely and accurate submission of timesheets in accordance with company standards.

Job Requirements

• A home office set up that meets the following:
  
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer
      
  • Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
  • 2nd Monitor
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rates start at $10.22/hour and vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
  
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

Join Intelligent Technical Solutions as a Project Engineer III, where you’ll play a key role in delivering reliable and effective IT solutions for our clients. This role requires strong technical expertise in cloud, server, or network environments, along with the ability to manage project implementation from start to completion. The ideal candidate is a hands-on problem solver who takes ownership of technical work, collaborates effectively with clients and internal teams, and ensures successful project outcomes.  

Job Responsibilities

• Manage infrastructure projects from discovery and planning through implementation, testing, cutover, documentation, and final handoff.
• Assess client environments, validate project scope, identify discrepancies, and establish implementation and rollback plans.
• Implement and migrate cloud, server, identity, endpoint, and network infrastructure based on the candidate's technical specialization.
• Configure, upgrade, and troubleshoot Microsoft 365, Azure, Windows Server, firewalls, switches, wireless networks, VPNs, and related technologies as applicable.
• Coordinate with clients and internal teams regarding project requirements, maintenance windows, service interruptions, and implementation timelines.
• Maintain accurate project status, time entries, technical configurations, and as-built documentation in company systems.
• Conduct post-implementation reviews and provide complete handoffs to the service desk and relevant internal teams.
• Identify implementation risks, resolve technical issues, and escalate architecture decisions when necessary.

Job Qualifications

Required Qualifications

• Experience: 10+ years of IT experience, including at least 4 years of hands-on experience in the selected technical track.
• Project Delivery: Able to independently manage and execute projects end to end, from planning and implementation through testing, cutover, documentation, and final handoff, with minimal supervision.
• Technical Expertise: Strong hands-on proficiency in either Cloud & Server Engineering or Network Engineering, including the relevant technologies listed below.
• Client Communication: Ability to explain technical changes, project timelines, and service interruptions to non-technical stakeholders in spoken and written English.
• Work Environment: Experience working across multiple client environments and remotely; must be available for scheduled after-hours or weekend cutovers when required.
• Certifications: At least two current certifications relevant to the selected technical track or demonstrated equivalent technical experience.

Technical Specialization

Candidates must be strong in at least one of the following tracks.

Cloud & Server Engineering

• Microsoft 365, Exchange Online, Entra ID, identity management, and tenant or mailbox migrations.
• Azure infrastructure, AWS, GCP, Windows Server, Active Directory, DNS, DHCP, Purview, Sentinel, and Virtualization.
• Microsoft Intune, endpoint deployment, device compliance, and security policies.
• SharePoint Online, OneDrive, Teams, hybrid identity, Power Automate and PowerShell automation.

Network Engineering

• Firewall configuration, migration, deployment, security policies, NAT, and VPN technologies.
• Switching, VLANs, routing, and network segmentation.
• Wireless infrastructure, access points, authentication, RADUIS, and controller migrations.
• ISP cutovers, IP addressing, network redesign, and SD-WAN solutions.

Candidates should have independently delivered at least 5 projects or migrations relevant to their selected track.

Preferred Qualifications

• Previous experience in a Managed Service Provider (MSP) or multi-client environment.
• Experience with infrastructure automation, backup and disaster recovery, network monitoring, or security platforms.
• Additional relevant cloud, server, networking, or security certifications.

Job KPI’s

• Billable Utilization: The percentage of time spent on billable client project work while maintaining accurate time entries.
• Project Delivery: Successful completion of assigned projects within agreed timelines, scope, and quality standards.
• Documentation Quality: Accuracy and completeness of implementation notes, as-built documentation, and knowledge base updates for completed projects.
• Client Satisfaction (CSAT): Feedback provided by clients through post-project or service satisfaction surveys.
• Timesheet Compliance: Timely and accurate submission of timesheets in accordance with company standards.

Job Requirements

• A home office set up that meets the following:
  
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer
      
  • Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
  • 2nd Monitor
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rates start at $14.79/hour and vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

The Project Manager (PM) plays a key leadership role in planning, coordinating, and executing client-facing technical projects across Intelligent Technical Solutions (ITS). This position is responsible for managing medium to large-scale projects from kickoff through closeout - ensuring they are delivered on time, within scope, and aligned with client expectations and ITS standards.

Project Managers serve as the primary point of contact for both internal teams and external stakeholders, driving performance, collaboration, and customer satisfaction across the full project lifecycle. They proactively mitigate risks, coordinate technical teams, and ensure all project efforts contribute to high-impact, reliable, and optimized solutions.

Job Responsibilities

Project Ownership & Execution

• Lead end-to-end project planning, execution, and delivery for a variety of IT projects, including infrastructure upgrades, Microsoft 365 migrations, and cloud solutions.

• Create and manage project schedules, task assignments, budgets, and communications using internal tools and templates.

• Monitor and drive progress on key milestones, dependencies, and deliverables.

Stakeholder Engagement

• Serve as the primary point of contact for clients throughout the project lifecycle, managing expectations and ensuring proactive communication.

• Facilitate internal and external meetings, ensuring alignment across technical teams and business stakeholders.

• Coordinate closely with Project Coordinators, Engineers, Client Success, and other departments to ensure smooth execution and handoffs.

Team Leadership & Risk Management

• Manage technical and support teams assigned to projects, ensuring clear task ownership and accountability.

• Identify, track, and mitigate project risks and roadblocks; escalate issues appropriately.

• Ensure that internal standards, processes, and quality benchmarks are followed throughout each engagement.

What Success Looks Like

• Projects are delivered on time, within budget, and with clear communication to all stakeholders.

• Clients report high satisfaction with project outcomes and communication.

• Risks and scope changes are identified and managed proactively.

• Collaboration across departments is smooth and efficient.

• Project documentation is complete, organized, and consistent with ITS standards.

Job Qualifications

• 3+ years of experience leading technical project deployments in an MSP, IT services, or equivalent fast-paced environment.

• Proven ability to manage multiple concurrent projects with varying scope and complexity.

• Strong understanding of IT infrastructure, cloud technologies (especially Microsoft 365), and deployment lifecycles.

• Excellent verbal and written communication skills with both technical and non-technical stakeholders.

• Demonstrated leadership in coordinating cross-functional teams and managing competing priorities.

• Proficiency with project management tools such as Moovila, ConnectWise Manage, or equivalent platforms.

• Ability to work independently in a remote environment with strong time management and problem-solving skills.

Preferred Experience

• Familiarity with Microsoft 365 environments, SharePoint/OneDrive migrations, Azure, and related technologies.

• Experience developing project charters, statements of work (SOWs), or implementation plans.

• Certifications such as PMP, ITIL, or Agile/Scrum credentials are a plus.

KPIs

• Project Closure Rate: Percentage of projects completed on time and within scope.
• Client Satisfaction (CSAT): Feedback on communication, transparency, and delivery quality.
• Budget Management: Alignment of resource hours with project budgets.
• Transition Quality: Smoothness of project-to-support handoffs.
• Risk Management: Documentation and mitigation of project risks.

Job Requirements

• A home office set up that meets the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hours a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $8.00/hour and vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

The Service Coordinator’s purpose is to provide a positive, warm and welcoming response to all communications received from clients by phone and email. They help organize and facilitate the flow of work through the Service Department, including the managing of tickets, scheduling of on-site technical resources, monitoring of all work on each Service team, holding teams accountable for work not being completed in a timely fashion, and entering new work into the ticketing system for completion by Service.       

Job Responsibilities

• Answer incoming calls during shift hours and coordinate support tickets while ensuring coverage and client satisfaction.
• Triage tickets properly by ensuring contacts, types, subtypes, priority, resource, and detailed ticket summary, etc. are accurate.
• Adherence to Standard Operating Procedures (SOPs) relating to ticket creation.
• Coordinate dispatch of onsite resources as needed.
• Follow procurement process with incoming equipment for service tickets.
• Auditing and closure of completed tickets.
• Perform follow-up when a client requests an update.
• Use ConnectWise to create, review and manage service tickets for the entire Service Department. This includes editing tickets, handling workflows, changing ticket statuses, and coordinating with internal staff to identify specific issues or problems preventing work from being completed.
• Regular review of all current Service Department tickets, to include responding to email-originated tickets to let the customer know it has been received, to identify high-priority tickets and notify the appropriate Service staff, and to identify tickets which are not being handled promptly.
• Use internal and external knowledge bases and resources to research and resolve issues independently, as well as to assist in documenting coordinator procedures and policies.
• Help the team identify trends, follow up on patterns, and address gaps in ticket handling.
• Complete any other tasks as assigned by ITS management.

Job Qualifications

• Strong written and verbal communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
• At least 6 months of Customer Service Experience.
• Culturally Fit.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Work Schedule & Availability
• Work schedules are determined based on business needs and are subject to change at any time. Scheduled hours and shifts are not guaranteed.

Job KPIs

• SLA response time / Time to Triage
• Tickets audited per week
• Answered calls per week
• Live answer all calls

Job Requirements

• A home office set up that meets the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation

 Pay rate starts at $4.00/hr and may vary by experience and location.  

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• This role is expected to be able to resolve the following technical issues with little or no assistance:
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Server issues of any kind.
  • Basic and intermediate networking issues.
  • Escalation point for technicians
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025..
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three to five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.

Job KPIs

• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets
• Quality Score: Assessments performed by the training and quality team.
• First-touch closed: Each ticket that is completed with only one time entry contributes to this number.

Job Requirements

• A home office set up that meets the following:
  

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $8.54/hr and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Health & Wellness Program
• Company-paid training and certification

Apply Here!