At ITS, we continue building and sustaining our global workforce, allowing us to open up more career opportunities—not just in the U.S., but across Asia and other regions. Today, half of our team is based in the United States, while the other half proudly represents talent from the Philippines, India, Serbia, Zambia, Egypt, and South Africa.
The Team Lead is primarily responsible for managing their assigned operations team technicians, delegating tasks, setting deadlines for internal tasks, and reporting their efficiency to the Service Managers. This position is also an escalation path for service-related client issues which cannot be addressed by a single technician. Finally, the Team Lead acts as a contact point for all their team members to be heard. Weekly meetings with their team as well as collaboration meetings with their peer Team Lead’s offer the front-line view for the Director and Service Managers.
Pay rate ranges from $35.09/hour up to $41.57/hour and may vary by experience and location.
The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams.
Client Relationship Management
Client Support
Account Management
Invoice Reviews
Internal Liaison
Strategic Planning
Performance Tracking and Reporting
Job Qualifications:
Pay rate starts at $6.00/hr plus commission and may vary by experience and location.
Intelligent Technical Solutions (ITS) is seeking a creative and detail-oriented Part-Time Graphic Designer to support our Marketing team in developing visually compelling materials across digital and print platforms. This remote role is ideal for a self-motivated designer with a strong understanding of branding, layout, and emerging AI design tools. The ideal candidate brings both creativity and consistency, embodying ITS's core values: Be a Creator, Have an Open Mind, and Do the Right Thing.
Job Responsibilities:
Job Qualifications:
AI Skills:
Preferred Skills:
Job KPIs:
Pay rate starts at $5.75/hr and may vary by experience and location.
We are seeking a highly motivated and detail-oriented HR Intern to join our Human Resources team. This internship offers a valuable opportunity to gain hands-on experience in various HR functions, including file management, recruitment support, and administrative tasks. The ideal candidate will be tech-savvy, organized, and eager to learn about HR processes and systems.
Administrative and Clerical Support (if assigned in Employee Relations)
Recruitment Support (if assigned in Recruitment)
Pay rate starts at $0.75/hr and may vary by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
Pay rate starts at $4.59/hr up to $6.89/hr and may vary by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
Pay rate starts at $6.89/hr and may vary by experience and location.
Job Description:
Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities:
This role is expected to be able to resolve the following technical issues with little or no assistance:
Job Qualifications:
Job KPI's:
Job Requirements:
Compensation:
Pay rate starts at $11.56/hr and vary by experience and location.
Benefits:
As an Outside Sales Representative, you will be working on helping companies to resolve their technology issues specifically related to servers, data backups, disaster recovery and ordering equipment. This is a business-to-business transaction. Our products include managed services, fiber and VoIP.
Pay rate starts at $5.00/hr and may vary by experience and location.
The Project Engineer (Remote) is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of the area. This position is key in delivering project solutions to clients that exceed expectations through careful understanding of client technologies and a thoughtful approach to problem solving. The ideal candidate typically has 5 years of experience designing, testing, and deploying complete technology solutions.
Expected Results:
Prior Experience:
Pay rate starts at $10.00/hr and may vary by experience and location.
The Project Engineer Team Lead plays a pivotal role in leading a team of skilled engineers to deliver complex and innovative technology projects for our clients. This position combines strong technical expertise with people leadership, project oversight, and cross-functional collaboration to ensure consistent, high-quality outcomes. You will serve as the escalation point for complex technical issues, guide the successful execution of projects, and drive continuous improvement across engineering processes and team performance.
The ideal candidate has at least 5+ years of hands-on engineering experience and 2+ years of leadership or team coordination, preferably within a Managed Services Provider (MSP) environment.
Pay rate starts at $10.88/hr and may vary by experience and location.
We're looking for a Project Manager to join our team at Intelligent Technical Solutions, a dynamic and expanding company! You'll be a key player in delivering successful projects with a client-centric approach, using your skills in customer service, problem-solving, and attention to detail. In this role, you'll work with various tools and a great team of diverse professionals to ensure that projects are finished on schedule and within budget!
Expected Results:
Ideal candidates have demonstrable experience in the following areas:
Pay rate starts at $8.00/hr and may vary by experience and location.
As a Sales Admin Assistant / Client Success Administrator (CSA) at Intelligent technical Solutions, you will support our sales team by understanding technological solutions and effectively communicating with a diverse client base. Your role will involve a mix of administrative support, client relationship management, and technical understanding to ensure seamless service delivery and client satisfaction.
Sales Support:
Client Coordination:
Sales Operations:
Performance Reporting:
Ensure every A or B band client (>$3K MRR) is scheduled for SBRs in advance. Pods should work together to achieve zero clients without future SBRs. This metric serves as an exception indicator to identify unscheduled clients.
Schedule every C band client ($1K-$3K MRR) for SBRs in advance. Aim for zero clients without future SBRs, with pods collaborating to maintain this count. This metric helps identify when a client falls off the schedule.
Secure a commitment for the next SBR date before concluding the current one to reduce overdue SBRs and scheduling hassles.
Log an NPS rating and feedback for each SBR in the system. No SBR should be left without this crucial follow-up data.
Confirm all SBRs within two weeks of the scheduled meeting to avoid no-shows. Lack of confirmation should trigger pod involvement to decide on next steps.
Keep open opportunities with a past due estimated close date at zero. When this count rises, the pod should assess and adjust the next steps and estimates. Do not push opportunities forward merely to maintain a zero rating; use this KPI as an alert system.
Ensure all open opportunities have a next step with a date. Overdue steps should be discussed and resolved within the pod. CSAs should proactively monitor due dates and ensure pod members complete their actions on time.
Track the total number of quotes prepared by CSAs to gauge the efficiency and productivity of the quoting process.
Track the total number of SBRs prepared and completed by CSAs, including internal reviews with the vCIO and CAM and subsequent pod approval.
Pay rate starts at $5.00/hr and may vary by experience and location.
We’re looking for a proactive, creative Content Writer who thrives at the intersection of storytelling, strategy, and technology. Your role is to produce content that drives measurable results—website traffic, engagement, leads, and customer loyalty—while staying true to our voice and mission.
You’ll be more than a writer—you’ll be a strategic content partner. You’ll use AI tools like ChatGPT to accelerate workflows, research, and ideation. You’ll take inspiration from key frameworks—Linchpin (making yourself indispensable), They Ask, You Answer (answering the real questions customers have), Storybrand (clear, customer-focused messaging), and Endless Customers (sustainable growth strategies)—to craft content that is both creative and purposeful.
Job Qualifications:
Pay rate starts at $5.75/hr and vary by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
Pay rate starts at $8.27/hr and may vary by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
Pay rate starts at $11.00/hr and may vary by experience and location.
The Team Lead is primarily responsible for managing their assigned operations team technicians, delegating tasks, setting deadlines for internal tasks, and reporting their efficiency to the Service Managers. This position is also an escalation path for service-related client issues which cannot be addressed by a single technician. Finally, the Team Lead acts as a contact point for all their team members to be heard. Weekly meetings with their team as well as collaboration meetings with their peer Team Lead’s offer the front-line view for the Director and Service Managers.
No. Since the job is 100% and permanently work-from-home, joining employees are expected to provide the minimum work equipment requirements.
Here are 4 ways to solve this kind of issue:
We want to set all our new hires for success. We want to make sure that they are in the right place when they onboard with the company. We have successfully done this by relying heavily on aptitude tests that give us a good measure of each applicant’s overall competency, motivation, learning style, and strengths.
Not at the moment. We hire citizens residing in the United States for open positions in our eight office locations, given that they are legally authorized to work in the United States.
We can help you determine the best path for your career. Fill out our preliminary assessment and our Career Strategist will help you get there.
Step 1: Please find a good 50-60 minute quiet time for this pre-employment assessment.
Step 2: Once complete, send an email with the subject "Assessment Complete".
We can help you determine the best path for your career. Fill out our preliminary assessment and our Career Strategist will help you get there.
Step 1: Please find a good 50-60 minute quiet time for this pre-employment assessment.
Step 2: Once complete, send an email with the subject "Assessment Complete".
