Careers at Intelligent Technical Solutions

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

Job Qualifications:

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs:

• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets
• Quality Score: Assessments performed by the training and quality team.
• First-touch closed: Each ticket that is completed with only one time entry contributes to this number

Compensation:

Pay rate ranges from $19.51/hour up to $27.79/hour and may vary by experience and location.

The VCIO establishes and maintains Client business level strategic relationships, then utilizing and building on these relationships to better understand Clients’ business goal and objectives. The VCIO is responsible for establishing technology budgeting and strategic roadmaps for Clients that both reduce business risk and facilitate technology improvements across the business.

Job Responsibilities:

• Perform regular onsite or remote Strategic Business Reviews (SBRs) with key Client stakeholders
• Maintain and secure existing IT infrastructures
• Maintain frequent remote unique touches with Clients
• Maintain, plan and develop a strategic roadmap profile for each Client
• Complete VCIO alignment reviews, based on Technology Alignment Reviews
• Maintain clear and precise business and alignment objectives for each Client
• Maintain Clients’ technology budgets
• Contribute to the maintenance of the ITS Standards Library
• Actively participate in the Standards and Alignment Committee
• Design and present technology proposals (in coordination with Design Desk)
• Provide professional services with a backlog of project work
• Review project results for success criteria outcomes, budget, timelines, and client experience
• Maintain strong Client relationships
• Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry
• Conduct thorough checking and self-checking of information and documentation
• Maintain Strategic Business Review files and keep related documentation in order
• Assist in the training, mentoring and development of staff
• Perform general office duties as required
• Liaise with, manage, and advise Clients, other consultants, and contractors and attending meetings as required
• Perform other appropriate duties and responsibilities as assigned
• Adopt continuous learning and improvement processes in all aspects of the position
• Implement, participate, and promote Company Policies and Procedures
• Maintain a close coordination and working relationship with the Alignment Team
• Bridging the gap between the client/business and the Alignment Team and Service Org
• Investigate solutions based on individual client needs
• Present specifications and requirements for purchasing of new servers, networking equipment, cloud solutions, etc. to the Design Desk Team
• Review workplans presented by the Design Desk Team to ensure goals are being met for client
• Proactively plan/review projects with clients that align with client’s business needs
• Liaise with, manage, and advise customers, other consultants, and contractors and attend meetings as required
• Collaborate with other departments to deliver outstanding customer service

Job Qualifications:

Experience/Skills

• Strong all-round knowledge of IT and telecommunications infrastructure, hardware and software applications
• Qualifications in Business development/Computer Science/Information Technology or equivalent
• Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system
• Demonstrated experience with web and internet technologies
• Solve business problems with technology solutions as a competitive advantage
• Basic understanding of business concepts and challenges
• Maintain high positive customer satisfaction and relationship building as a trusted advisor
• Ability to retain clients by delivering customer satisfaction
• Ability to discuss technical items with non-technical decision makers in business terms and with business acumen
• Demonstrated ability to manage multiple priorities and follow through
• Self-motivated with the ability to work in a fast-paced environment with little to no supervision
• Ability to act with a sense of urgency while paying attention to detail
• Ability to lead a team in a positive, effective, and efficient manner

Aptitude and Interpersonal Skills

• Strong communication (written and verbal) with business executives and decision-makers
• High level organizational, project management, coordination and prioritization skills
• Strong problem-solving skills and self-learning
• Show initiative when undertaking tasks
• Able to work well both within a team environment and autonomously
• Good task management and multi-tasking skills
• High degree of confidentiality
• High degree of punctuality
• Ability to take, interpret and follow instructions
• Client service orientation
• Ability to work with staff at all levels of the Company
• Committed towards undertaking duties efficiently with a strong attention to detail
• Professional personal presentation
• Awareness of and ability to work in accordance with Company Policies and Procedures
• Negotiation and persuasion
• Active listening
• Positive attitude

Other Requirements

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Able to pass our online behavior and cognitive assessments
• Must reside in the Reno, NV area; remote role with occasional on-site requirements.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs:

• # of SBRs with clients completed
• # of Clients with Overdue SBRs (Target 0)
• # of Clients without a Scheduled SBR (Target 0)
• # of Proposals/Quotes Sent
• Total $ Value of Proposals/Quotes Sent
• # of Proposals/Quotes Won
• Total $ Value of Proposals/Quotes Won
• Opportunities Overdue (Target 0)

Compensation:

Pay rate ranges from $100,000 to $125,000 annually and may vary by experience and location.

Job Description:

The Alignment Engineer must perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. Maintain & Develop Company standards and best practices.

Job Responsibilities:

• Perform Remote Standards and Alignment Reviews.
• Maintain, update, and phase out assigned Clients Standards templates as technology or a Client environment changes.
• Develop and maintain technical knowledge of assigned Clients’ environments.
• Conduct thorough checking, updating and accuracy of Clients’ information and documentation.
• Be responsible for upholding best practices, and reporting recommendations to the vCIO.
• Identify Client technical risk and collaborate with internal teams appropriately.
• Contribute to the maintenance of the ITS Standards Library.
• Actively participate in the Standards and Alignment Committee
• Develop both technical and business acumen relating to Client sites
• Proactively maintain and improve Clients’ infrastructure remotely.
• Review project results for thoroughness, outcomes, documentation, and quality of execution
• Maintain strong client relationships.
• Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry
• Maintaining and keeping all assigned client documentation in order.
• Assist in the training, mentoring and development of staff.
• Perform general office duties as required remotely.
• Liaise with, manage, and advise Clients, other consultants, and contractors and attend meetings as required.
• Perform other appropriate duties and responsibilities as assigned by the Alignment Team Manager.
• Adopt continuous learning and improvement processes in all aspects of the position.
• Implement, participate in, and promote Company Policies and Procedures.

Job Qualifications:

Job KPIs:

• Utilization in/out department
• Amount of MRR managed
• # of clients managed
• # of completed Service Days
• # of completed Alignment Reviews
• # of Clients without a recent complete service day

Job Requirements:

• A home office set up that meets the following:
• Computer: A working computer with a minimum of 16GB RAM, SSD storage, and one of the following:
  • Windows 11 with an Intel i5 or i7 (13th generation or newer), or
  • AMD Ryzen 5 or 7 (7000 series or newer), or
  • Apple M2 or higher.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time for 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $8.27/hr and may vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description:

The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams. 

Job Responsibilities:

Client Relationship Management 

• Develop and maintain strong relationships with clients. 
• Act as the main point of contact for clients, addressing client queries and communications promptly and effectively. 
• Coordinate meetings, appointments or other “touch points” for client engagement. 
• Schedule regular check-ins and meetings with clients to review progress and gather feedback. 

Client Support 

• Provide prompt and effective support to clients, resolving any issues or concerns they may have. 
• Facilitate communication between clients and technical support teams when necessary. 
• Ensure clients are fully trained and knowledgeable about the company’s products and services. 

Account Management 

• Monitor client accounts to ensure that all services are delivered on time and meet client expectations. 
• Identify opportunities for upselling and cross-selling additional services or products. 
• Prepare and present regular reports to clients on performance metrics, project status, and other relevant data. 

Invoice Reviews

• Review and approve client invoices to ensure accuracy and compliance with contract terms. 
• Address and resolve any discrepancies or issues related to billing. 
• Communicate with clients regarding invoice inquiries and payment statuses. 

Internal Liaison 

• Coordinate with internal teams (e.g., procurement, projects, service team) to ensure seamless delivery of services and address any issues. 
• Manage timelines, budgets, and resources for client projects. 
• Address and resolve any issues or conflicts that arise during project execution. 

Strategic Planning 

• Work with VCIO to develop and present solutions based on customer's business requirements. 
• Ability to understand various ways a solution may be delivered and anticipate what will work best for client.  
• Analyze client needs and create supporting documentation to outline these needs. 
• Prepare and manage quotes for technical projects. 
• Organize and present Strategic Business Reviews 

Performance Tracking and Reporting 

• Prepare and deliver performance reports to clients and senior management through SBR Presentations 
• Use company CRM and knowledge management tools in order to provide various levels of sales reporting.  

 Job Qualifications:

• Proven experience as an Account Manager, Client Manager, or in a similar role. 
• Strong understanding of account management and customer service principles. 
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and priorities simultaneously. 
• Proficiency in CRM software and Microsoft Office Suite. 
• Strong problem-solving skills and attention to detail. 
• Ability to work independently and as part of a team. 

Job KPIs:

• SBRs Completed 
  Measure the number of SBRs the CAM has successfully delivered, ensuring clients are regularly engaged and their needs are being met. 

• Proposals Sent (Count) | (Value) 
  The number of and total dollar value of all proposals sent out, indicating proactive client engagement and potential for sale. 

• Opportunities Active (Count) | (Value) Track the number of the total dollar value of all active opportunities (stages 4 and 5) currently awaiting client decisions, indicating engagement and potential future revenue. 

• Opportunities Won (Count) | (Value) Measure the number of and total dollar value of proposals and quotes that have been successfully converted into sales, reflecting the effectiveness in making recommendations to clients and revenue impact of efforts. 

• Net New MRR Won 
  Track the increase in monthly recurring revenue resulting from upselling or cross-selling to the existing client base. 

Job Requirements:

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $6.00/hr plus commission and may vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description:

We are seeking a highly motivated and detail-oriented HR Intern to join our Human Resources team. This internship offers a valuable opportunity to gain hands-on experience in various HR functions, including file management, recruitment support, and administrative tasks. The ideal candidate will be tech-savvy, organized, and eager to learn about HR processes and systems.

Job Responsibilities:

Administrative and Clerical Support (if assigned in Employee Relations)

• Provide assistance to key contributors in the team (HR Coordinators).
• Upload employee files and nonsensitive documents to Paylocity and/or SharePoint.
• Organize and maintain HR folders and non-sensitive employee records.
• Ensure that uploaded files comply with company guidelines and regulatory requirements.
• Perform other general administrative tasks as assigned by the ER team.

Recruitment Support (if assigned in Recruitment)

• Provide assistance to key contributors in the team (Recruiters/Sourcing Associates).
• Upload candidate resumes to Greenhouse and ensures accurate tagging and information input.
• Reach out to sourced candidates via 3CX (text or call) to remind them to complete their assessments.
• Organize recruitment files and gather data for recruitment reports.
• Post job ads on sourcing channels and update recruitment trackers.
• Perform other tasks as assigned by the Recruitment team.

Job Qualifications:

• Currently pursuing a degree in Human Resources, Business Administration, or a related field.
• Strong attention to detail and accuracy.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Ability to learn and adapt to new software and systems quickly.
• Strong communication and organizational skills.
• Ability to work independently and manage time effectively.
• Able to pass our online behavior and cognitive assessments. 

Job Requirements:

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
• If available, provide NBI Clearance.

Compensation:

Pay rate starts at $0.75/hr and may vary by experience and location.

Work Schedule:

• Interns are estimated to work for 4–5 hours/day depending on task volume and complexity.
• Our work schedule is 8am - 5pm Pacific Time but flexibility to adjust hours based on business needs and college internship requirements is allowed.

Apply Here!

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic networking troubleshooting related to desktop connectivity.
• Answer incoming Quick Fix calls from clients.

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.

Job KPIs:

• First-touch closed:Each ticket that is completed with only one time entry contributes to this number
• Utilization:The percentage of time that you are on the clock and billing time to client tickets
• CSAT:Scores filled out by clients using the rating system in tickets

Job Requirements:

• A home office set up that meets the following:
  

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $4.59/hr up to $6.89/hr and may vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic server issues.
• Basic networking issues.
• Answer incoming Quick Fix calls from clients.

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active IT Certifications are preferred.

Job KPIs:

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements:

• A home office set up that meets the following:
  

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $6.89/hr and may vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Networking issues of any kind.
• Escalation point for technicians

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Proficient in Firewall rules, VLAN configuration, access point support and administration, VPN tunnels,
• Minimum of five years experience in IT Support or a similar role.
• Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Advanced understanding of managing, and troubleshooting networks.
• Advanced understanding of virtualized environments.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Network Certifications are preferred.

Job KPI's:

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements:

• A home office set up that meets the following:
  

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $11.56/hr and vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description:

As an Outside Sales Representative, you will be working on helping companies to resolve their technology issues specifically related to servers, data backups, disaster recovery and ordering equipment. This is a business-to-business transaction. Our products include managed services, fiber and VoIP.

• Phase 1 - Train as inside sales. Take the role of a Telemarketer. Scrub calls and set appointments with prospects. Shadow with existing Outside Sales Representatives.
• Phase 2 - After training with the Inside Sales functions, you will meet with clients and close business.

Job KPIs:

• >=3 appointments set per week
• >=make 100 calls per day

What a successful candidate for this role looks like:

• Energized by talking to people, not drained by it.
• Vocal: Someone who is not scared to speak their mind.
• Aggressive: A team member who doesn't hesitate to go after what they want.
• Quick on their feet: Someone who is quick to act and quick to respond.
• Win-driven: They have a self-derived motivation to win.
• Passionately sincere: Someone who is not just honest but displays high conviction in making their case to a client about why their solution is the right one.
• Attentive listener: A teammate that talks far less than they listen, bringing a high degree of humility and curiosity to their client interactions.

Job Requirements:

• At least 2 years of B2B sales experience is required.
• A bachelor's or associate degree is preferred but not required.
• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $5.00/hr and may vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description:

The Proactive Team Network Administrator will be responsible for managing Proactive Service tickets, driving automation and scripting initiatives, and ensuring timely resolution of technical issues. This role is essential to enhancing service efficiency, reducing noise through automation, maintaining high-quality technical documentation, and providing coaching and training to technicians. Additionally, the Network Administrator will serve as an escalation point for both proactive service tickets and backup-related issues. The role will eventually lead Backup Migrations, and other Data Center tasks related to managing and scaling Backup infrastructure

Job Responsibilities:

1. Proactive Service Alerts and Monitoring   

• Design, develop, and continuously refine the technical processes for handling proactive service tickets related to patching, disk space, antivirus, and hardware/software alerts.
• Ensure all alerts are actionable, reducing noise and enhancing efficiency for the operations team. Establish and monitor KPIs to measure the effectiveness of proactive alerts, ensuring timely, accurate handling of tickets.
• Focus on minimizing escalations, proactively addressing recurring issues, and maintaining high standards of service delivery and client satisfaction.

2. Quality Control

• Conduct regular reviews of closed tickets to ensure proper documentation, accurate resolutions, and high levels of customer satisfaction.
• Identify areas for improvement and drive process enhancements where needed.

3. Automation and Scripting

• Develop automation tools and scripts to streamline Proactive Service Tickets handling, workflows and reduce manual efforts.
• Lead the adoption of automation best practices across the team.

4. Backups Maintenance, Monitoring and Oversight

• Provides Support to technicians on Backup Tickets Escalations.
• Ensure Backups Integrity. This role will eventually lead Backup Migrations, and other Data Center tasks related to managing and scaling Backup infrastructure.

5. Technical Documentation

• Create and maintain comprehensive technical documentation, including SOPs and guidelines.
• Ensure documentation aligns with industry best practices and internal standards.

6. Mentorship and Leadership

• Provide technical leadership and mentorship to Techs and Engineers.

7. Escalation

• Serves as T3 Support for Technicians and Engineers by resolving Technical Escalations from Proactive Service and Backup related Technical Issues.

8. Collaboration and Strategy

• Work closely with the Proactive Manager and Operations Dept. Leaders to align technical initiatives with business objectives.
• Work and assist with initiatives to hit target goals for KPI’s and Metrics of the Proactive Team.
• Collaborate with other teams to integrate proactive solutions seamlessly.

Job Qualifications:

Job Requirements:

• A home office set up that meets the following:
  

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week:
  • Reactive - Normal Business hours from 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
  • Proactive - Schedule will be finalized after the training period, with shifts outside the regular business hours.
• Able to pass our online behavior and cognitive assessments. 
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $14.09/hr and vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description:

The Project Engineer (Remote) is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of the area. This position is key in delivering project solutions to clients that exceed expectations through careful understanding of client technologies and a thoughtful approach to problem solving. The ideal candidate typically has 5 years of experience designing, testing, and deploying complete technology solutions.

Job Responsibilities:

Expected Results:

• Champion the successful implementation of key projects, meeting client requirements and timelines.
• Drive the optimization of IT system performance and reliability by proactively addressing challenges.
• Enhance team collaboration and communication, contributing to the success of every project.

Prior Experience:

• Proven project execution expertise with a track record of successful implementations.
• Strong technical proficiency in infrastructure components and systems.
• Strong technical proficiency in configuring and deploying various infrastructure changes, including firewalls, servers, networking, and wireless.
• Excellent problem-solving skills and a proactive approach to system optimization.
• Outstanding communication and collaboration abilities for effective stakeholder engagement.
• Client-focused mindset with a commitment to ensuring client satisfaction.
• Flexibility, adaptability, and a customer-centric approach to project execution.

Job Qualifications:

• Experience working with remote teams is required.
• Hands-on or remote deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.
• Ability to work in a fast-paced, and at times high-pressure consulting environment.
• Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is a plus but not required for this position.
• Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients is a plus but not required for this position.
• Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate is a plus but not required for this position.

Required Areas of Expertise:

• Candidates must have demonstrable experience in at least two of the following areas:
• Windows Server Environment Setup
• Active Directory and Active Directory Services
• DNS and DHCP
• Hypervisor Setup and Configuration with Hyper-V
• Cloud Platform Deployments
• Standard O365 Apps such as SharePoint, OneDrive, and Microsoft Teams
• Cloud Identify Management such as Azure AD and EntraID
• MDM platforms including Intune and MaaS360
• Email Migration and Support
• Experience migration from on-premises Exchange to O365
• Migration tools and scripts such as those from BitTitan
• Data Storage Device Setup and Deployment
• NAS solutions from QNAP and Synology and Dell

Preferred Areas of Expertise:

• Ideal candidates also have demonstrable experience in at least two of the following areas:
• Hypervisor Setup and Configuration
• VMWare ESXi
• Nutanix Acropolis
• Cloud Platform Deployments
• QuickBooks Online
• Apple MDM
• Citrix ShareFile
• Equipment Setup and Deployment
• Network Switches from Cisco and Dell Enterprise
• Firewalls from SonicWall and Fortinet
• Wireless Access Points (WAPs) from Cisco Meraki and Ubiquiti

Job Requirements:

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
  • 2nd Monitor 
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $10.00/hr and may vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description:

The Project Manager (PM) at Intelligent Technical Solutions (ITS) leads client-facing technology projects in a fast-paced Managed Services Provider (MSP) environment. This role is responsible for managing multiple small-to-medium IT projects simultaneously including client onboarding, Microsoft 365 migrations, infrastructure refreshes, network upgrades, and cybersecurity deployments. 

The PM ensures all projects are delivered on time, within scope, and aligned with both client expectations and ITS’s service standards. Working closely with technical teams, account managers, and service delivery leaders, the PM drives clear communication, structured execution, and exceptional client experience from kickoff to handoff. 

Job Responsibilities:

Project Ownership & Execution 

• Plan, coordinate, and deliver IT projects for SMB clients such as server/cloud migrations, security stack deployments, and network infrastructure upgrades.
• Manage multiple concurrent projects using ConnectWise Manage.
• Define project scope, tasks, timelines, and resource assignments using ITS templates and standards.
• Track and communicate project milestones, dependencies, and risks with clients and internal teams.
• Ensure seamless handoff to Service Delivery or Support once projects are completed.

Stakeholder Engagement 

• Serve as the primary point of contact for clients during project execution, ensuring consistent communication and expectation management.
• Partner with Account Managers, vCIOs, and Technical Leads to align project objectives with client needs.
• Conduct kickoff, status, and closeout meetings with internal and external stakeholders.
• Ensure partners and vendors are informed of relevant project milestones and deliverables.

Team Leadership & Risk Management 

• Coordinate efforts across engineering, procurement, and service delivery teams to maintain accountability and progress.
• Identify, document, and mitigate risks before they impact schedule or quality.
• Proactively manage change requests and ensure project documentation remains
• Uphold ITS’s quality standards and process discipline across all project engagements.

What Success Looks Like 

• Projects delivered on schedule and within defined
• Clients express high satisfaction with project communication and outcomes.
• Internal handoffs to Service Delivery occur smoothly and without rework.
• Documentation is complete, standardized, and audit-ready.
• Cross-departmental collaboration and visibility are consistently strong.

Job Qualifications:

• 3+ years of project management experience within a Managed Services Provider (MSP) or IT consulting firm.
• Proven success managing multiple concurrent client projects of varying scope and complexity.
• Strong understanding of IT infrastructure, networking, cloud technologies (especially Microsoft 365 and Azure), and cybersecurity best practices.
• Experience managing client onboarding, technology refresh, or environment migration projects.
• Proficiency with ConnectWise Manage, and documentation tools like IT Glue.
• Excellent communication and relationship management skills with both technical and non-technical audiences.
• Strong organizational, time management, and problem-solving abilities.
• Ability to thrive in a fully remote, fast-paced, client-facing environment.

Preferred Experience:

• Familiarity with Microsoft 365 environments, SharePoint/OneDrive migrations, Azure, and related technologies and PC Deployments. 
• Experience working in a fast-paced MSP environment.
• Certifications such as PMP, CAPM, Prince 2, ITIL, or Agile/Scrum credentials are a plus.

KPIs:

• Project Closure Rate: Percentage of projects completed on time and within scope.
• Client Satisfaction (CSAT): Feedback on communication, transparency, and delivery
• Budget Management: Alignment of resource hours with project budgets.
• Transition Quality: Smoothness of project-to-support handoffs.
• Risk Management: Documentation and mitigation of project risks.

Job Requirements:

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $8.00/hr and may vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description:

The Sales Trainer supports the learning development of both Inside and Outside Sales teams through onboarding and ongoing training. This role builds product knowledge, strengthens communication skills, and ensures the Sales team can confidently position Cybersecurity services while reinforcing client value. By focusing on both skill development and client retention, the Sales Trainer helps create consistent messaging, stronger customer relationships, and improved sales effectiveness.

Job Responsibilities:

• Conduct Training Needs Analysis (TNA) to identify individual and team skills gaps.
• Create and deliver training programs for new Inside and Outside Sales team members.
• Train sales staff on best practices for expectation-setting, value communication, and handoff to Client Success Team.
• Integrate client feedback and retention insights into training programs to align with customer needs.
• Maintain learning content and resources that reflect current MSP& MSSP offerings and security industry trends.
• Track, analyze, and report on training effectiveness, providing actionable insights to Sales leadership.

Job Qualifications:

• 2+ years in Sales training, ideally within Cybersecurity, MSSP/MSP.
• Demonstrated success supporting Sales teams in high-growth organizations.
• Good grasp of MSP & Cybersecurity support services and/or B2B Technology Sales.
• Strong communication skills.
• Proficiency in CRM and sales enablement platforms (ConnectWise, Salesforce, HubSpot, Highspot, Gong, etc.) is preferred.
• Collaborative, data-driven, and adaptable to a rapidly changing MSP & MSSP landscape.
• Client-Focused Perspective: Ensures training doesn’t just drive activity, but also builds trust and value with clients, which supports long-term retention.
• Understanding of Inside and Outside sales metrics
• Excellent presentation and facilitation skills.
• Organized and has great attention to detail.

Job Requirements:

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 16GB RAM, SSD storage, and one of the following:
    • Windows 11 with an Intel i5 or i7 (13th generation or newer), or
    • AMD Ryzen 5 or 7 (7000 series or newer), or
    • Apple M2 or higher.
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $5.50/hr and may vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three to five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.

Job KPIs:

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements:

• A home office set up that meets the following:
  

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $8.27/hr and may vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Apply Here!

No. Since the job is 100% and permanently work-from-home, joining employees are expected to provide the minimum work equipment requirements.

 Here are 4 ways to solve this kind of issue:

• Use the event ID you received from HireSelect/Criteria to continue.
• Use a new email address.
• They have a bot on the assessment portal, wherein they can get their questions answered 24/7. It’s a little teal-colored circle in the bottom right corner. of www.oda1.com.
• Lastly, they have a team of Candidate Support Specialists to help any candidate’s questions and handle technical troubleshooting. Contact or send an email to help@criteriacorp.com

We want to set all our new hires for success. We want to make sure that they are in the right place when they onboard with the company. We have successfully done this by relying heavily on aptitude tests that give us a good measure of each applicant’s overall competency, motivation, learning style, and strengths.

Not at the moment. We hire citizens residing in the United States for open positions in our eight office locations, given that they are legally authorized to work in the United States.

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