Careers at Intelligent Technical Solutions

Job Description:

We’re looking for a full-time IT Helpdesk Support Specialist II to help us support our clients providing a world class service within our SLAs using a passionate and positive approach to the job. You will be responsible for assisting in the setup, maintenance and support of all end user computers, phones, peripherals including escalations from tier 1 techs. You will also assist end users with any support needs or questions they may have.

Job Responsibilities:

Compensation

Pay rates start at $21.63/hr. and vary by experience and location.

Benefits

Job Description:

• Workstation operating system issues, including those involving basic networking concepts.
• Workstation hardware diagnostics, troubleshooting and replacement of field-serviceable parts.
• Printer issues, including those involving basic networking concepts.
• Standard business application (Office, etc.) issues of any kind with vendor assistance.
• Line-of-business application issues with vendor assistance.
• Basic and intermediate server issues which do not involve advanced networking concepts.

Job Responsibilities:

Compensation

Pay rates start at $18.50/hr. and vary by experience and location.

Benefits

Who are we looking for:

Working with ITS is like working with close friends and family. We’re a laid-back but professional crew, who is currently looking for a Level 2 Technician who is able to add value to our team by serving these three separate purposes:

• To study, learn and improve their own knowledge and understanding of technical concepts.
•  To resolve technical issues for clients; and
• To serve as a resource for their teammates who are stuck or having trouble resolving a technical issue.

The qualified candidate for this position is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues, including those involving advanced networking concepts.
• Workstation hardware diagnostics, troubleshooting and replacement of field-serviceable parts.
• Printer issues, including those involving advanced networking concepts.
• Standard business application (Office, etc.) issues of any kind with vendor assistance.
• Line-of-business application issues with vendor assistance.
• Basic and intermediate server issues which do not involve advanced networking concepts.

(Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.)

Compensation

Pay rates start at $23.31/hr. and vary by experience and location.

Benefits

The Role

Job KPIs

• Schedule 2 First Time Appointments.
• Close a minimum of $10k per quarter of reoccurring contract revenue.

Compensation

Pay rates start at $60k/year and vary by experience and location.

Benefits

Apply Here!

The Role

The Role

Job Description

Job KPIs

• 80% Utilization.
• Meets or exceeds Service Level Agreement (SLA) timers.
• Meets or comes in below budgeted hour.

Job Qualifications

• First and foremost - a passion for networking.
• Advanced understanding of managing, and troubleshooting networks.
• Advanced understanding of virtualized environments.
• Proficiency with Cisco networks.
• Experience with Meraki administration.
• Experience with UniFi administration.
• Advanced understanding of indoor and outdoor wireless systems.
• Effectively communicate with clients over the phone or in person.
• Must be detail-oriented and self-motivated.
• Ten (10) years of documented hands-on computer networking experience.
• Maintain IT certifications relevant to the job function.

Compensation

Pay rates start at $120k/year and vary by experience and location.

Benefits

Apply Here!

Job Description

As an Outside Sales Representative, you will be working on helping companies to resolve their technology issues specifically related to servers, data backups, disaster recovery and ordering equipment. This is a business-to-business transaction. Our products include managed services, fiber and VoIP.

• Phase 1 - Train as inside sales. Take the role of a Telemarketer. Scrub calls and set appointments with prospects. Shadow with existing Outside Sales Representatives.
• Phase 2 - After training with the Inside Sales functions, you will meet with clients and close business.

Job KPIs

• >=3 appointments set per week
• >=make 100 calls per day

Requirements

• Has at least 2 years of sales experience with background in prospecting.
• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • HD webcam
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:30AM to 5:30PM, Eastern Standard Time (EST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants)

Compensation

Pay rate starts at $5/hour (plus commissions) and vary by experience and location.

Benefits

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Loan Advancement
  

How to Apply:

Step 1. Please set aside 40-minute quiet time for this sales assessment:

http://ExpressScreen.com/X9CFWTF 

Step 2. Please find a good 10-minute quiet time for this aptitude test:

https://www.ondemandassessment.com/link/index/JB-17C0COSJF?u=1045282 

Step 3. Click on this link to start your pre-recorded video interview:

https://app.hireflix.com/public-application/6143e2de9f48cb34c1113c11

Job Description

We are looking for a full-time Junior Project Engineer to help us support our clients providing world class service within our SLAs using a passionate and positive approach to the job. Your primary responsibility will be the setup and deployment of network, workstation, and server equipment under the direction and guidance of the senior engineers and Project Manager/Director of Service Delivery. You will also assist end users with escalated support tickets by aiding the Service Team as an escalation, serving as an advisor, or heading onsite to troubleshoot emerging issues.

Job Responsibilities:

• Be a leader in documenting both existing systems and demonstrating excellent documentation processes during deployment of new technologies.
• Implementation of server, network, and desktop migration projects assigned to you, either individually or as part of a team.
• Build rapport and elicit problem details from customers with consistent effort towards understanding the genuine business impact of all projects and issues you face.
• Actively work to improve our processes and systems through continued awareness of re-occurring and ongoing problems with an eye towards designing solutions to solve those problems.
• Utilize advanced diagnostic tools to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions (FAQ) resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Work to always build an extraordinary environment for the Service and Business Development teams – understand the team effort that goes into a successful company.
• Research and install a wide variety of software packages used by client organizations.
• Test fixes to ensure issues both identified and projected have been properly resolved.
• Provide training, mentoring, and issue resolution guidance to other team members.
• Clearly articulate any change that would impact clients or other teams and employees with either quick sessions called after the morning huddle or with more detailed explanations at internal events such as lunch and learns.
• Provide email and network awareness security training to clients and potential clients.
• Other tasks as assigned.

Job Requirements:

• At least 1-2 years of experience in IT administration and/or technical support experience, or equivalent.
• Someone who can work with others to deliver results, provide meaningfully contributing to the team and prioritizing group needs over individual needs.
• Someone who consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
• A team member that demonstrates a desire to proactively help and serve clients and other team members meet their needs.
• Can clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
• Pursues everything with energy, drive, and a need to finish—doesn’t give up.
• Uses an organized and logical approach to find solutions to complex problems.
• Looks beyond the obvious to understand the root cause of problems.
• Someone who is personally committed to, and actively works to continuously improve.
• Google-fu: if you don’t know the answer but is an expert at using the right key words to find it.

Apply Here!

No. Since the job is 100% and permanently work-from-home, joining employees are expected to provide the minimum work equipment requirements.

 Here are 4 ways to solve this kind of issue:

• Use the event ID you received from HireSelect/Criteria to continue.
• Use a new email address.
• They have a bot on the assessment portal, wherein they can get their questions answered 24/7. It’s a little teal-colored circle in the bottom right corner. of www.oda1.com.
• Lastly, they have a team of Candidate Support Specialists to help any candidate’s questions and handle technical troubleshooting. Contact or send an email to help@criteriacorp.com

We want to set all our new hires for success. We want to make sure that they are in the right place when they onboard with the company. We have successfully done this by relying heavily on aptitude tests that give us a good measure of each applicant’s overall competency, motivation, learning style, and strengths.

Not at the moment. We hire citizens residing in the United States for open positions in our eight office locations, given that they are legally authorized to work in the United States.