As we navigate this new normal, we work hard in strengthening our remote working capabilities. We are opening more and more career opportunities not just for people in the US but also in Asia and other locations. Currently, half of our employees are in the US while the other half is comprised of people from the Philippines, South Africa, Poland, Serbia, and India.
The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams.
Client Relationship Management
Client Support
Account Management
Invoice Reviews
Internal Liaison
Strategic Planning
Performance Tracking and Reporting
Pay rates start at $24.00/hr up to $31.00/hr and vary by experience and location.
Job Description
The Team Lead is primarily responsible for managing their assigned operations team technicians, delegating tasks, setting deadlines for internal tasks, and reporting their efficiency to the Service Managers. This position is also an escalation path for service-related client issues which cannot be addressed by a single technician. Finally, the Team Lead acts as a contact point for all their team members to be heard. Weekly meetings with their team as well as collaboration meetings with their peer Team Lead’s offer the front-line view for the Director and Service Managers.
Job Responsibilities
Job Qualifications
Job KPI's
Compensation:
Pay rate starts from $24.71/hr up to $28.92/hr and varies by experience and location.
Benefits:
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
Pay rates start at $17.37/hr up to $23.70/hr and vary by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
Pay rates start at $20.00/hr up to $22.46/hr and vary by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
Pay rates start at $25.28/hr up to $28.44/hr and vary by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
Pay rates start at $26.98/hr up to $30.35/hr and vary by experience and location.
The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams.
Client Relationship Management
Client Support
Account Management
Invoice Reviews
Internal Liaison
Strategic Planning
Performance Tracking and Reporting
SBRs Completed
Measure the number of SBRs the CAM has successfully delivered, ensuring clients are regularly engaged and their needs are being met.
Proposals Sent (Count) | (Value)
The number of and total dollar value of all proposals sent out, indicating proactive client engagement and potential for sale.
Opportunities Active (Count) | (Value)
Track the number of the total dollar value of all active opportunities (stages 4 and 5) currently awaiting client decisions, indicating engagement and potential future revenue.
Opportunities Won (Count) | (Value)
Measure the number of and total dollar value of proposals and quotes that have been successfully converted into sales, reflecting the effectiveness in making recommendations to clients and revenue impact of efforts.
Net New MRR Won
Track the increase in monthly recurring revenue resulting from upselling or cross-selling to the existing client base.
Pay rate starts at $6.00/hour and vary by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
Pay rate starts at $12.13/hr up to $21.86/hr and varies by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
Pay rate starts at $12.13/hr up to $21.86/hr and varies by experience and location.
The Security Officer is a pivotal position within the ITS security framework, responsible for safeguarding digital assets, data, and infrastructure for ITS and ITS’s clients. Reporting directly to the Cybersecurity department, this role plays a crucial part in maintaining a secure environment, responding to security incidents, and ensuring compliance with security standards. Additionally, the Security Officer encompasses several sub-roles, each contributing to the broader security mission.
Sub-Roles of the Security Officer:
Collaborative Support:
Pay rate ranging from $8.00/hr but may vary by experience and location.
The Service Coordinator’s purpose is to provide a positive, warm and welcoming response to all communications received from clients by phone and email. They help organize and facilitate the flow of work through the Service Department, including the managing of tickets, scheduling of on-site technical resources, monitoring of all work on each Service team, holding teams accountable for work not being completed in a timely fashion, and entering new work into the ticketing system for completion by Service.
Pay rate starts at $4.00/hr and vary by experience and location.
As the company’s ambassador and primary point of contact for potential candidates, the Sourcing Associate’s job is to help the Recruitment Team place qualified candidates faster by generating leads of potential talents and get them to start with the application process. To be successful in this role, this person should combine knowledge of sourcing techniques with excellent verbal and written communication skills.
Pay rate starts at $3.75/hr and vary by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
Pay rate starts at $8.70/hr and vary by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
Pay rate starts at $8.70/hr and vary by experience and location.
As a Technical Trainer, you'll play a pivotal role in ensuring effective training initiatives within the organization. Your responsibilities include staying updated on operational procedures and technical advancements, identifying skill gaps through training needs analysis, and designing tailored training programs for new hires and existing staff. You'll develop assessments to measure learning outcomes, refine training materials based on feedback, and disseminate crucial updates to both domestic and international technicians. Your dedication to personal and professional growth, demonstrated through the pursuit of technical certifications, underscores your commitment to staying abreast of industry standards and advancing your skills.
Pay rate starts at $6.00/hr and vary by experience and location.
Do you have a serious passion for creating, crafting, and editing video? Is story-telling your gift to the world? Does teaching others to succeed and empowering others to be better in their own role something that you obsess over? Are you looking for a full-time position that allows you the opportunity to create multiple videos every week? If so, then Intelligent Technical Solutions might be a great choice for you.
As the Video Producer, your job will entail producing video content for our organization that aligns with the brand, mission, and goals of our company. As the visual storyteller for our company, you’ll be responsible for pre-production, shooting footage and editing, managing creative assets, analyzing and reporting, and maintaining all video equipment. As the owner of the video strategy in our company, you will be the trusted resource for implementing and maintaining a culture of video.
You will accomplish the bulk of the technical tasks related to production and post-production. These duties may include the coordination of shoot requirements, location, Subject Matter Experts (SMEs), onsite video producer, script, staging, etc.
You will work closely with the content manager and sales team to execute projects from concept through completion.
Pay rate starts at $5.00/hr and vary by experience and location.
The Security Officer is a pivotal position within the ITS security framework, responsible for safeguarding digital assets, data, and infrastructure for ITS and ITS’s clients. Reporting directly to the Cybersecurity department, this role plays a crucial part in maintaining a secure environment, responding to security incidents, and ensuring compliance with security standards. Additionally, the Security Officer encompasses several sub-roles, each contributing to the broader security mission.
Sub-Roles of the Security Officer:
Collaborative Support:
No. Since the job is 100% and permanently work-from-home, joining employees are expected to provide the minimum work equipment requirements.
Here are 4 ways to solve this kind of issue:
We want to set all our new hires for success. We want to make sure that they are in the right place when they onboard with the company. We have successfully done this by relying heavily on aptitude tests that give us a good measure of each applicant’s overall competency, motivation, learning style, and strengths.
Not at the moment. We hire citizens residing in the United States for open positions in our eight office locations, given that they are legally authorized to work in the United States.
We can help you determine the best path for your career. Fill out our preliminary assessment and our Career Strategist will help you get there.
Step 1: Please find a good 50-60 minute quiet time for this pre-employment assessment.
Step 2: Once complete, send an email with the subject "Assessment Complete".
We can help you determine the best path for your career. Fill out our preliminary assessment and our Career Strategist will help you get there.
Step 1: Please find a good 50-60 minute quiet time for this pre-employment assessment.
Step 2: Once complete, send an email with the subject "Assessment Complete".
