At ITS, we continue building and sustaining our global workforce, allowing us to open up more career opportunities—not just in the U.S., but across Asia and other regions. Today, half of our team is based in the United States, while the other half proudly represents talent from the Philippines, India, Serbia, Zambia, Egypt, and South Africa.
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
Pay rate raanges from $16.85/hour up to $25.30/hour and may vary by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
Pay rates ranges from $25.30/hour up to $30.35 and may vary by experience and location.
Are you a natural problem solver with a knack for building relationships? Intelligent Technical Solutions is seeking an Outside Sales Representative who goes beyond traditional sales. In this role, you’ll act as a business advisor, helping executives and business owners leverage our vast resources to solve their unique challenges. If you’re driven to create growth and revenue while providing meaningful solutions, we want you on our team.
Pay rate starts at $80,000/annum up to $100,000/annum and may vary by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
Pay rate ranges from $34.56/hour up to $41.28/hour and may vary by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
Pay rate ranges from $34.35/hour up to $41.03/hour and may vary by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
Pay rate ranges from $26.22/hour up to $31.32/hour and may vary by experience and location.
The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams.
Client Relationship Management
Client Support
Account Management
Invoice Reviews
Internal Liaison
Strategic Planning
Performance Tracking and Reporting
Job Qualifications:
Pay rate starts at $6.00/hr plus commission and may vary by experience and location.
We are seeking a highly motivated and detail-oriented HR Intern to join our Human Resources team. This internship offers a valuable opportunity to gain hands-on experience in various HR functions, including file management, recruitment support, and administrative tasks. The ideal candidate will be tech-savvy, organized, and eager to learn about HR processes and systems.
Recruitment Support (if assigned in Recruitment)
Pay rate starts at $0.75/hr and may vary by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
Pay rate starts at $11.56/hr and may vary by experience and location.
As an Outside Sales Representative, you will be working on helping companies to resolve their technology issues specifically related to servers, data backups, disaster recovery and ordering equipment. This is a business-to-business transaction. Our products include managed services, fiber and VoIP.
Pay rate starts at $5.00/hr and may vary by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
To perform the job successfully, an individual should demonstrate the following competencies:
Pay rate starts at $4.59/hour and vary by experience and location.
The Project Engineer (Remote) is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of the area. This position is key in delivering project solutions to clients that exceed expectations through careful understanding of client technologies and a thoughtful approach to problem solving. The ideal candidate typically has 5 years of experience designing, testing, and deploying complete technology solutions.
Expected Results:
Prior Experience:
Candidates must have demonstrable experience in at least two of the following areas:
Windows Server Environment Setup
Cloud Platform Deployments
Email Migration and Support
Data Storage Device Setup and Deployment
Ideal candidates also have demonstrable experience in at least two of the following areas:
Hypervisor Setup and Configuration
Cloud Platform Deployments
Equipment Setup and Deployment
Pay rate starts at $10.00/hr and may vary by experience and location.
We're looking for a Project Manager to join our team at Intelligent Technical Solutions, a dynamic and expanding company! You'll be a key player in delivering successful projects with a client-centric approach, using your skills in customer service, problem-solving, and attention to detail. In this role, you'll work with various tools and a great team of diverse professionals to ensure that projects are finished on schedule and within budget!
Expected Results:
Ideal candidates have demonstrable experience in the following areas:
Pay rate starts at $8.00/hr and may vary by experience and location.
As a Sales Admin Assistant / Client Success Administrator (CSA) at Intelligent technical Solutions, you will support our sales team by understanding technological solutions and effectively communicating with a diverse client base. Your role will involve a mix of administrative support, client relationship management, and technical understanding to ensure seamless service delivery and client satisfaction.
Sales Support:
Uncover new business opportunities with existing clients and grow accounts within the assigned territory.
Develop and present solutions based on customers' business requirements.
Understand various delivery methods for solutions and anticipate what will work best for clients.
Analyze client needs and create supporting documentation.
Client Coordination:
Coordinate and prepare Strategic Business Reviews (SBRs) by compiling necessary client data, preparing presentation materials, and organizing prep sessions for the pod members.
Ensure all client meetings, including SBRs, are scheduled in advance, confirmed, and well-prepared.
Maintain accurate client records, including contact details, service tickets, SBR schedules, and ensure opportunities are tracked and updated.
Call clients weekly to maintain engagement and satisfaction.
Coordinate meetings, appointments, and other touchpoints for client engagement.
Sales Operations:
Generate quotes by sourcing product costs and overseeing the order process from creation to client approval and follow-up.
Use company CRM and knowledge management tools to provide various levels of sales reporting.
Manage quotes and orders, ensuring accuracy and timely follow-up.
Support the sales process by updating ticket boards, tracking proposals, and coordinating with purchasing on order-related inquiries.
Performance Reporting:
Assist in compiling KPIs and performance reports, highlighting the team’s achievements and areas for improvement.
Job Qualifications:
Demonstrated experience in client success, account management, or sales support.
Strong background in customer service and sales.
Familiarity with CRM software and customer support tools.
Strong client relationship management skills.
Excellent communication and interpersonal abilities.
Ability to multitask and prioritize effectively.
Strong organizational skills and attention to detail.
Analytical and data interpretation skills.
Proficiency in Microsoft Office Suite.
Flexibility in a fast-paced environment.
Technical background is plus.
Ensure every A or B band client (>$3K MRR) is scheduled for SBRs in advance. Pods should work together to achieve zero clients without future SBRs. This metric serves as an exception indicator to identify unscheduled clients.
Schedule every C band client ($1K-$3K MRR) for SBRs in advance. Aim for zero clients without future SBRs, with pods collaborating to maintain this count. This metric helps identify when a client falls off the schedule.
Secure a commitment for the next SBR date before concluding the current one to reduce overdue SBRs and scheduling hassles.
Log an NPS rating and feedback for each SBR in the system. No SBR should be left without this crucial follow-up data.
Confirm all SBRs within two weeks of the scheduled meeting to avoid no-shows. Lack of confirmation should trigger pod involvement to decide on next steps.
Keep open opportunities with a past due estimated close date at zero. When this count rises, the pod should assess and adjust the next steps and estimates. Do not push opportunities forward merely to maintain a zero rating; use this KPI as an alert system.
Ensure all open opportunities have a next step with a date. Overdue steps should be discussed and resolved within the pod. CSAs should proactively monitor due dates and ensure pod members complete their actions on time.
Track the total number of quotes prepared by CSAs to gauge the efficiency and productivity of the quoting process.
Track the total number of SBRs prepared and completed by CSAs, including internal reviews with the vCIO and CAM and subsequent pod approval.
Pay rate starts at $5.00/hr and may vary by experience and location.
Intelligent Technical Solutions (ITS) is seeking a detail-oriented and tech-savvy Senior Marketing Strategist to support our marketing operations. This full-time, remote position plays a key role in executing and optimizing our digital marketing campaigns using HubSpot. Working closely with the Marketing Manager, the HubSpot Assistant will ensure data accuracy, campaign efficiency, and seamless lead flow. The ideal candidate will be organized, data-driven, and passionate about leveraging technology to achieve marketing goals.
Job Qualifications:
Pay rate starts at $7.00/hr and may vary by experience and location.
Job Description:
As a SOC Analyst Level 1 at Intelligent Technical Solutions, you will be the first line of defense in monitoring, analyzing, and responding to security threats. This position requires a hands-on approach to security operations, incident response, and threat detection. You will work closely with SOC leadership to ensure that security events are appropriately identified, escalated, and resolved.
Job Responsibilities:
Job Qualifications:
Job KPI's:
Requirements:
Compensation:
Pay rates starts at $5.00/hr - $8:00/hr and vary by experience and location.
Benefits:
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
Pay rate starts at $8.70/hr and may vary by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
Pay rate starts at $6.89/hr and may vary by experience and location.
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
Pay rate starts at $5.00/hr up to $6.89/hr and may vary by experience and location.
Job Description:
Summary: Are you a passionate storyteller and skilled video producer ready to own the entire video lifecycle—from concept to final cut? At Intelligent Technical Solutions (ITS), we’re looking for a creative, strategic, and hands-on Video Producer to lead our video content efforts. This role is ideal for someone eager to shape a company's video culture and storytelling approach. You'll produce high-quality videos that enhance brand awareness, support sales, and elevate internal communication. As a key member of the Marketing team, you will work collaboratively across departments while maintaining full ownership of video production and strategy.
Job Responsibilities:
Video Strategy & Planning
• Lead ITS's video content strategy aligned with brand, marketing, company culture, and sales objectives
• Collaborate with content and sales teams to identify high-impact topics
• Create storyboards, coordinate shoot logistics, and support script creation
• Provide shot lists and direction to support personnel or on-site crews
Production & Filming
• Set up and operate video, lighting, and audio equipment
• Capture professional-grade footage including interviews and B-roll
• Coach on-camera talent and collaborate with subject matter experts (SMEs)
• Maintain and manage video equipment inventory
Post-Production & Optimization
• Edit videos using Adobe Premiere or equivalent software
• Use AI tools (e.g., Descript, Adobe Sensei, Opus Clip, ChatGPT and others) to enhance production quality
• Add motion graphics using Adobe After Effects or Motion
• Publish and optimize videos for YouTube and other platforms
• Analyze video performance and recommend strategic improvements
Cross-Functional Collaboration
• Create customized videos for sales enablement, internal team building, and client outreach
• Coach team members on video best practices and on-camera confidence
• Promote a video-first mindset across departments
• Contribute to internal training and knowledge sharing using video
Job Characteristics/Qualifications:
Technical Skills:
• 3+ years in end-to-end video production
• Proficiency in Adobe Premiere or similar tools
• Experience with lighting, shooting, and audio capture
• Strong storytelling and scriptwriting abilities
• Familiarity with and strong desire to become expert in AI-enhanced editing tools (e.g., Adobe Sensei, Descript, Opus Clip, ChatGPT, and others)
Preferred:
• Motion graphics (Adobe After Effects, Motion)
• Graphic design (Photoshop, Illustrator)
• YouTube channel or video marketing strategy experience
Soft Skills:
• Self-starter with ownership mentality
• Lifelong learning mindset, desire to dig in and learn as many AI tools as possible
• Collaborative and open to feedback
• Tech-savvy and trend-aware
• Comfortable both behind and in front of the camera
• Business-minded with strategic video insight
Job KPIs:
• Weekly production of min 2–3 high-quality videos
• Production of min 10 Video Shorts per week
• Increased video engagement across platforms (views, likes, comments, shares)
• Positive internal feedback on training and branding videos
• Measurable support of sales efforts via tailored video content
• Efficiency improvements via AI tools or new editing workflows
Direct Reports: None initially; may lead freelancers or interns as needed
Compensation Range: $6 - $8 per hour
Reporting Structure: Reports to the Marketing Director
Work Location: Remote (Full-time, 1:00 PM to 10:00 PM PST)
Employment Type: Full-time
At ITS, we empower small businesses through enterprise-grade technology. If you're a proactive creator with a passion for learning AI, impactful storytelling, and digital innovation, we invite you to shape the future of our video presence.
No. Since the job is 100% and permanently work-from-home, joining employees are expected to provide the minimum work equipment requirements.
Here are 4 ways to solve this kind of issue:
We want to set all our new hires for success. We want to make sure that they are in the right place when they onboard with the company. We have successfully done this by relying heavily on aptitude tests that give us a good measure of each applicant’s overall competency, motivation, learning style, and strengths.
Not at the moment. We hire citizens residing in the United States for open positions in our eight office locations, given that they are legally authorized to work in the United States.
We can help you determine the best path for your career. Fill out our preliminary assessment and our Career Strategist will help you get there.
Step 1: Please find a good 50-60 minute quiet time for this pre-employment assessment.
Step 2: Once complete, send an email with the subject "Assessment Complete".
We can help you determine the best path for your career. Fill out our preliminary assessment and our Career Strategist will help you get there.
Step 1: Please find a good 50-60 minute quiet time for this pre-employment assessment.
Step 2: Once complete, send an email with the subject "Assessment Complete".
