From small startup to industry leader, ITS has grown to over 300 employees while maintaining personalized service. We combine the agility of a small company with the resources of a large enterprise to deliver excellence in IT solutions.
This is the "Reactive" part of ITS. Our desktop support team responds to challenges your team is facing.
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This team is responsible for changing the computing environment your team uses for long term success.
This is the "Proactive" team that ensure your team isn't having technical issues in the first place.
ITS has matured into a fully functional and proactive IT company. When we first started, we had challenges we had to learn how to overcome. As we got more clients, our teams got more busy, and this decreased client satisfaction. We had to learn how to get out of this cycle.
An influx of support tickets created "noise" that disrupted workflow across departments.
Staff from other departments were pulled to handle the increased workload, causing delays.
Delayed projects and tasks led to client dissatisfaction and internal challenges.
Our Alignment Engineering department and implemented processes have significantly reduced disruptive "noise," allowing each team to focus on their core responsibilities.
With streamlined workflows, both ITS and our clients experience enhanced productivity, enabling a focus on strategic initiatives and growth.
Regular Strategic Business Reviews foster transparent, collaborative relationships, ensuring alignment between IT services and business objectives.
Our commitment to expanding and refining our processes, now over 400, demonstrates our dedication to continuous improvement and client satisfaction.
