For the most part IT Support is an array of generic services. However, before the troubleshooting of your computer network or the onboarding of a new employee becomes part of your services menu, problems and events are broken down, analyzed, categorized, monitored and tracked by the Managed IT Service Provider.
Would you be surprised to learn that the Las Vegas Sands company had a major IT renovation last year that helped curtail much of the bleeding it had been suffering? Most people are. When profits go down, or go into the red, the first thing we all do as small business owners is look for ways to cut expenses.
We have noticed a disturbing trend here in Las Vegas over the last year or so. Outsourced IT companies will go in and work with one of our clients at bargain basement prices, and then 6 months later, they'll be out of business and the customer's network is in shambles.