ITS: IT Services and Support Guarantee

ITS: IT Services and Support Guarantee for Las Vegas and Henderson NV

At ITS, we have a guarantee for our IT Services and Support that stands at the top of the industry. Here are the details of our IT Services guarantee:

  • 100% Satisfaction Guarantee -- If you are tired of getting billed on projects when the computer network is still having the same issues after they leave. We guarantee your satisfaction on any project we undertake with your company.
  • No Geek Speak - When we go to the doctor's office, we want to hear what needs to happen in plain English and we feel strongly customers want to know how to take care of their computers in plain English. Our conversations will be easy to understand and therefore decisions will be easier to make.
  • Timely IT Services - We know your computer network being down is unacceptable. We fix your computer problems quickly. No more waiting days for your computer technician to get around to it.
  • 24 Hour Access - If your business runs 24 hours a day, only being able to have a technician available 8-5 Mondays through Fridays isn't that attractive. We have an advanced ticketing system which allows you to place service calls any hour of the day.
  • No "Major Accidents" - We have dealt with customers who had a technician who started fixing one problem and caused another bigger issue which cost them thousands more. If there are any risks associated with the repair, we'll explain it in plain English and make sure you are aware of the risks and sign off on the fact you want us doing the work. Of course we take every precaution not to have issues, but we feel it is important for you to understand any risks to your computer network.
  • Work Completed in Scope and On Time - Guaranteed! - This is a two tiered guarantee. We'll do the work you actually wanted done and we'll get it done in the timeframe we agreed upon. Sound too good to be true? Give us a try to see how we work!! We don't charge you for "surprises" we didn't bother to work through before doing your quote. What we quote is what you pay. Guaranteed.
  • Accurate and Consistent Billing - We bill based on what you agree to. We find it annoying when we get bills for companies for services we didn't agree to. We assume you want the same thing from your computer repair technician in Las Vegas.

If these promises sound like what you are looking for from your computer technician or managed services provider in Las Vegas, please call us today to schedule a computer network assessment.

Tom Andrulis
Chief Executive Officer
Intelligent Technical Solutions

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