Why Should I Invest in Managed IT Services?

I conducted a series of interviews with ITS CEO Tom Andrulis to find out more about managed cloud storage services and associated costs. I got a great article out of that, but it also got me thinking. Why do managed IT services cost so much, and what is the value in them?

I had only the foggiest idea of IT service management; certainly not enough to make a good argument for or against investing in it.

4 Lessons CIOs Need to Learn about Digital Transformation

The responsibility for driving digital transformation is increasingly falling on the shoulders of Chief Information Officers. Today, CIOs spend 41% of their time on IT leadership, according to Gartner’s annual survey1. At the recent Gartner Symposium event in Barcelona, CIOs shared their four biggest lessons in successfully driving digital transformation.

3 Ways IT Consulting Services Can Increase Your Profits through Digital Transformation

Digital transformation is essential to increased profitability, according to an SAP report released last month at SuccessConnect in Las Vegas. Fully 80% of companies that underwent digital transformation efforts reported increased profitability, compared to only 53% of other companies.

Why NASA Trusts Business IT Support Services to Keep Them Up and Running

Today, NASA is busier than ever. They are currently developing a mission to Mars, sending astronauts to the International Space Station, and researching next-generation aeronautics technology. One task they aren't doing is managing their own business IT support.

Documenting Processes Is Critical to Growing Your Business

Documenting our processes has been essential to the growth of our IT managed services business, and if you want to scale up, you also need to do so.
In the past, we thought the investment of documenting processes was only for large well-established businesses.

How a Managed IT Service Provider’s Poor Communication May Inflict Costs to Your Business

After having wasted a couple of hours trying to locate some files, Camile decided to call her company's Manged IT Service Provider. After the technician helped her find these, she finally figured out why she tried to avoid reaching out to them. She realized, the condescending behavior from the IT support techs made her feel irritated.

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