Las Vegas VoIP Provider for Small Business - ROI

Is this what your VoIP transition feels like? Las Vegas businesses that are implementing Voip telephone systems can develop a financial return by reducing hard costs, but they will often find the largest benefits are in the “soft” cost areas.  So what are these soft costs/benefits and how can you measure them. Soft costs/benefits are usually found in the following areas: Increased Employee productivity Increased Customer satisfaction Employee retention Let’s take a look at each of these independently and how a Las Vegas business may be able to objectively measure these. Increased Employee Productivity with Voip Voip systems provide many user benefits that can enhance productivity, especially among your higher paid employees. Features such as Outlook or CRM integration, find me/ follow me, mobile device integration etc. can provide ways that may provide unseen or “soft” paybacks. Example:  a sales person activates the find me feature when he is in the field on sales calls. As a result over the next quarter of activity he is able to make 2 added sales because he is available to clients when they need him/her, an increase of 15% in quarterly performance.  Example: an attorney is able to utilize a call history feature to track billable phone time with their clients.  As a result they increase their billable hours by 3%–an increase of $12,000 annually. Increased Customer Satisfaction with Voip Faster call answer times, more personalized answers, better access to the right people are just a few of the ways that Voip systems may increase customer satisfaction. Example: callers to your inside sales center are pleasantly surprised that your new Voip system allows the employees staffing this area to receive screen POP’s that bring the customer history immediately to the desktop when the call arrives–not only are they greeted by name, but their experience is improved and the call lasts 25% less time–everyone wins.  Example:  Your service desk utilizes VM notification in an escalation profile to answer after hour calls and emergency off hours calls significantly faster than previously possible.  Your customers are thrilled that their off hour calls are responded to so quickly. Employee retention improves with Voip: Las Vegas business’ that implement Voip may find that the remote user options allow them to institute options for their employees to work from home at various times.  Flex time schedules and the ability to avoid commuting dramatically improve key employees job satisfaction and they stay. Las Vegas businesses have many reasons for choosing Voip telephone systems.  Do not ignore soft costs/benefits as they can provide compelling reasons to support or drive your Las Vegas business decision to deploy Voip technology.

Las Vegas Managed Computer Services

Managed Computer Services: Las Vegas Businesses rely on technology to keep their operations running smoothly. Even if something does go wrong, extended downtime is simply unacceptable. Unfortunately, many organizations still use an outdated model for computer repairs. At one time it was reasonable to expect that a service technician would respond to a computer breakdown after the fact, but these days there is simply too much to lose during those hours. Is there a better way to manage your computer network? Fortunately, Intelligent Technical Solutions has developed a solution, and we are spreading the word about the advantages of signing up for managed computer services in Las Vegas. Instead of waiting passively for an IT breakdown, this program allows businesses to pay a simple monthly charge instead of being stuck with large, unexpected repair bills. There is something very smart about proactively maintaining your computer system at all times. Enjoy the peace of mind that comes with: • Regular diagnostics and repairs • Detect problems before they cause breakdowns • Enjoy a reputation for reliability with your customers With managed services in Las Vegas, your staff will be able to focus more of their attention on running the business instead of troubleshooting technical problems. Don’t wait for a crisis: Contact us today!

Routine IT Maintenance in Las Vegas

IT Solutions: Installation, Maintenance and More If your Las Vegas small business is suffering from technical problems, you are needlessly losing money. Intelligent Technical Solutions is a popular service provider because we understand how to solve multiple IT problems within a reasonable budget. Although we serve businesses of all sizes, small business owners in particular find our one-stop shop approach to IT to be especially practical. Read more...

Happy ITS Clients

ITS Makes Clients Smile Everyone seems to know that reliable technical assistance and hardware maintenance is a key element of every modern business. But what does this look like in action? Intelligent Technical Solutions has many years of experience in resolving a variety of technology problems. Read more...

Is Your Computer Running Slow?

Slow Computer in Las Vegas? If your system is running unusually slow, it might be easy to conclude that the solution requires professional computer repairs in Las Vegas. However, consider these basic problems that may have developed over time. Read more...

Distributed File Collaboration for Vegas

Distributed File Collaboration Advantages Intelligent Technical Solutions offers a variety of customized technical and support solutions for businesses of all sizes. Technology problems can cause unexpected costs to occur during critical projects. Companies that still use outdated collaboration systems can find themselves at a competitive disadvantage. Read more...