Small Businesses Can Benefit from VoIP

In today’s mobile business environment, it is crucial that your customers and employees have the ability to communicate effectively. Your traditional landline phone system may not adequately support this effort. Voice over Internet Protocol (VoIP) will help your company service its current customers and expand your presence in new markets. If you want to discover the benefits of VoIP, give our team a call. We deliver innovative solutions that enable Las Vegas area small businesses to meet the evolving requirements of their industry and customers.

VoIP is a cost-effective communication system that is scalable and portable. It is easier to use and manage than older analog and digital phone systems. VoIP provides numerous call options that ensure that your employees can communicate with customers even when they are out of the office. A VoIP system provides affordable long distance calls, portability and additional phone services that are usually cost-prohibitive for small businesses. VoIP can efficiently route calls to employees who are using tablets, smart phones and other mobile devices. This enables your customers to contact you by calling one phone number instead of multiple numbers for your office, cell phone and other remote locations. VoIP also provides standard phone features, such as call waiting, call forwarding and caller ID.

Contact Intelligent Technology Solutions to speak with our knowledgeable staff. Our team of experts can create a VoIP solution that enables your organization to operate efficiently in today’s fast-paced business environment.

Types of VoIP Phone Systems

Many companies are adopting Voice over Internet Protocol (VoIP) communication systems. This innovative technology enables businesses to reduce the cost of communicating with clients and customers. It is usually less expensive than traditional telephone systems because you do not incur long distance charges.

There are currently three types of VoIP phone systems for companies. Businesses with the financial capital to purchase, install and maintain a system generally use a house VoIP system. The network requires a PBX router and dedicated servers. You retain control over the system. A hosted system is ideal for companies that require flexibility or have fewer resources. This arrangement helps you to adapt your system to meet the needs of your evolving business climate. A hybrid system enables a company to use its traditional phone network and the VoIP system.

Contact our team to discuss the benefits of working with a professional VoIP company. Our hosting services eliminate the requirement to purchase and maintain a VoIP system. We will ensure that your calls are clear and static-free. You won’t experience dropped calls, loss of service or voice quality issues, such as garbled speech and echoes.

We are your Hybrid VoIP provider for Las Vegas!

Is this what your VoIP transition feels like?

Las Vegas businesses that are implementing Voip telephone systems can develop a financial return by reducing hard costs, but they will often find the largest benefits are in the “soft” cost areas.  So what are these soft costs/benefits and how can you measure them.

Soft costs/benefits are usually found in the following areas:

1. Increased Employee productivity
2. Increased Customer satisfaction
3. Employee retention

Let’s take a look at each of these independently and how a Las Vegas business may be able to objectively measure these.

Increased Employee Productivity with Voip

Voip systems provide many user benefits that can enhance productivity, especially among your higher paid employees. Features such as Outlook or CRM integration, find me/ follow me, mobile device integration etc. can provide ways that may provide unseen or “soft” paybacks.

Example:  a sales person activates the find me feature when he is in the field on sales calls. As a result over the next quarter of activity he is able to make 2 added sales because he is available to clients when they need him/her, an increase of 15% in quarterly performance.  Example: an attorney is able to utilize a call history feature to track billable phone time with their clients.  As a result they increase their billable hours by 3%–an increase of $12,000 annually.

Increased Customer Satisfaction with Voip

Faster call answer times, more personalized answers, better access to the right people are just a few of the ways that Voip systems may increase customer satisfaction.

Example: callers to your inside sales center are pleasantly surprised that your new Voip system allows the employees staffing this area to receive screen POP’s that bring the customer history immediately to the desktop when the call arrives–not only are they greeted by name, but their experience is improved and the call lasts 25% less time–everyone wins.  Example:  Your service desk utilizes VM notification in an escalation profile to answer after hour calls and emergency off hours calls significantly faster than previously possible.  Your customers are thrilled that their off hour calls are responded to so quickly.

Employee retention improves with Voip:

Las Vegas business’ that implement Voip may find that the remote user options allow them to institute options for their employees to work from home at various times.  Flex time schedules and the ability to avoid commuting dramatically improve key employees job satisfaction and they stay.

Las Vegas businesses have many reasons for choosing Voip telephone systems.  Do not ignore soft costs/benefits as they can provide compelling reasons to support or drive your Las Vegas business decision to deploy Voip technology.