Is this what your VoIP transition feels like?

Las Vegas businesses that are implementing Voip telephone systems can develop a financial return by reducing hard costs, but they will often find the largest benefits are in the “soft” cost areas.  So what are these soft costs/benefits and how can you measure them.

Soft costs/benefits are usually found in the following areas:

1. Increased Employee productivity
2. Increased Customer satisfaction
3. Employee retention

Let’s take a look at each of these independently and how a Las Vegas business may be able to objectively measure these.

Increased Employee Productivity with Voip

Voip systems provide many user benefits that can enhance productivity, especially among your higher paid employees. Features such as Outlook or CRM integration, find me/ follow me, mobile device integration etc. can provide ways that may provide unseen or “soft” paybacks.

Example:  a sales person activates the find me feature when he is in the field on sales calls. As a result over the next quarter of activity he is able to make 2 added sales because he is available to clients when they need him/her, an increase of 15% in quarterly performance.  Example: an attorney is able to utilize a call history feature to track billable phone time with their clients.  As a result they increase their billable hours by 3%–an increase of $12,000 annually.

Increased Customer Satisfaction with Voip

Faster call answer times, more personalized answers, better access to the right people are just a few of the ways that Voip systems may increase customer satisfaction.

Example: callers to your inside sales center are pleasantly surprised that your new Voip system allows the employees staffing this area to receive screen POP’s that bring the customer history immediately to the desktop when the call arrives–not only are they greeted by name, but their experience is improved and the call lasts 25% less time–everyone wins.  Example:  Your service desk utilizes VM notification in an escalation profile to answer after hour calls and emergency off hours calls significantly faster than previously possible.  Your customers are thrilled that their off hour calls are responded to so quickly.

Employee retention improves with Voip:

Las Vegas business’ that implement Voip may find that the remote user options allow them to institute options for their employees to work from home at various times.  Flex time schedules and the ability to avoid commuting dramatically improve key employees job satisfaction and they stay.

Las Vegas businesses have many reasons for choosing Voip telephone systems.  Do not ignore soft costs/benefits as they can provide compelling reasons to support or drive your Las Vegas business decision to deploy Voip technology.

IT Solutions: Installation, Maintenance and More

If your Las Vegas small business is suffering from technical problems, you are needlessly losing money. Intelligent Technical Solutions is a popular service provider because we understand how to solve multiple IT problems within a reasonable budget. Although we serve businesses of all sizes, small business owners in particular find our one-stop shop approach to IT to be especially practical.

Other improvements you can expect include:

• Remote assistance
• Secure file sharing
• Fast Internet connection
• Networking and domain administration
• Security across applications
• Microsoft Office, Windows 7

Upgrading your computer system is an essential part of security and compliance. Microsoft Small Business Server leads the IT industry in providing a new level of capacity, security and maintenance. Intelligent Technical Solutions is proud to be affiliated with them.

In addition to solving current technical problems, we also offer a variety of options for expansion. If you have thought about connecting multiple computers to a network and centralizing your administration capabilities or project management, contact ITS today.

We have opened the door for small business owners to connect and manage their network in ways that were not possible just a few years ago. Upgrading your business’s capacity at this time can give you a competitive edge.

Managed Computer Services: Las Vegas

Businesses rely on technology to keep their operations running smoothly. Even if something does go wrong, extended downtime is simply unacceptable. Unfortunately, many organizations still use an outdated model for computer repairs. At one time it was reasonable to expect that a service technician would respond to a computer breakdown after the fact, but these days there is simply too much to lose during those hours.

Is there a better way to manage your computer network? Fortunately, Intelligent Technical Solutions has developed a solution, and we are spreading the word about the advantages of signing up for managed computer services in Las Vegas. Instead of waiting passively for an IT breakdown, this program allows businesses to pay a simple monthly charge instead of being stuck with large, unexpected repair bills. There is something very smart about proactively maintaining your computer system at all times.

Enjoy the peace of mind that comes with:

• Regular diagnostics and repairs
• Detect problems before they cause breakdowns
• Enjoy a reputation for reliability with your customers

With managed services in Las Vegas, your staff will be able to focus more of their attention on running the business instead of troubleshooting technical problems. Don’t wait for a crisis: Contact us today!

Understanding Computer Solutions in Las Vegas

Computer networks serve small and large businesses in many ways. They can streamline a variety of work processes, which decreases operating costs. Networks also enable a high degree of integration between different segments of your business. With all of these benefits, it is also critical to understand where the network might be vulnerable. Over the years, we have observed that many businesses simply ignore these weaknesses and hope that nothing happens.

Certainly, this plan could be improved. Instead of taking a chance that your business will survive during a disaster, you could contact Intelligent Technical Solutions. With our facilities and expertise, your business will be supported by an entire community of IT professionals.

There are a number of precautions that your business can take against a variety of worst-case scenarios:

• Comprehensive hardware maintenance and upgrades
• Remote assistance 24/7
• Continuous management of your IT
• Integrated consultation services

There is no need to feel that you cannot take advantage of all of these services if you run a small business, private practice or home office. Our technicians provide you with the same professional services that large businesses receive.

Our affordable and practical solutions will help you adapt and stay competitive in today’s changing business environment.

Virtualization and Cloud Computing

Virtualization for Las Vegas

Computer virtualization in Las Vegas is a resource that businesses now have available to them through Intelligent Technical Solutions. However, in order to take advantage of these amazing services, you have to understand what they can and cannot do. The first step towards understanding virtualization is to visualize the natural limitations of your hardware.

Every system has a capacity that cannot be exceeded. As businesses use more of their networking resources, they might begin to strain their hardware. The advantage of using virtualization is that you can now allocate many of these complex and CPU-intensive processes to a third-party provider. This allows you to gain access to the equipment and resources that are already readily available to the largest businesses. Naturally, this can increase your competitive edge.

Other benefits of virtualization include:

• Reducing the strain on your server
• Increased level of security
• Reduce power consumption

It must also be recognized that virtualization in Las Vegas is not a panacea for all of your problems. If in doubt, check with a professional consultant at Intelligent Technical Solutions to see if there is a more appropriate method for solving your problems.

Please feel free to contact us any time for more information about Las Vegas computer virtualization.

Integrated Business Solutions: Las Vegas

What would happen if your computer technician also had valuable insight on how to improve your efficiency by adjusting the internal structure of your hardware or routing? This is exactly what Intelligent Technical Solutions can do for businesses in Las Vegas. Computer repairs can now be an opportunity to upgrade your existing infrastructure to take full advantage of the expertise that is available from ITS. By transforming misfortune into opportunity, your business will benefit from the insights that come with many years of professional service.

Our company has helped businesses:

• Optimize their productivity

• Minimize future problems before they happen

• Accomplish these upgrades within a reasonable budget

ITS has extensive experience with operating the systems that we install. We understand how to customize computer networks in order to streamline your workflow.

With the full range of our expertise, your business will gain a powerful partner. ITS has an extensive clientele of business customers, and we understand how to integrate best business practices into your computer network. These consultation services are just a part of how we have integrated and customized IT with the industry’s best business and financial practices.

ITS provides exemplary service to all businesses in need of professional computer repairs in Las Vegas.

Avoid Computer Repair Companies Without Proper Certifications!

There are many IT providers in Las Vegas, and many of them are competent in resolving technical problems; however, Intelligent Technical Solutions stands out from the crowd. We have taken the extra step of acquiring multiple certifications in order to provide the highest standard of quality and excellence to our clients.

Intelligent Technical Solutions proudly displays the following credentials:

• Sonic WALL Gold Medallion
• Microsoft Small Business Specialist
• Microsoft Gold Certified
• Sonic WALL Security Administrator

In addition to certifications, ITS has established the following partnership relationships:

• Dell Partner Direct
• HIPPA Academy
• Blackberry
• Peer Software

The level of support offered through ITS is commendable. We integrate our services with platform compatibility and relevance across multiple industries. From consultation services to computer repairs in Las Vegas, our certified professionals and affiliates are made available to your business around the clock. Our mission is to take care of the IT end of your business.

We enable your business to provide reliable and secure transactions to all of your customers. Working in partnership is truly the business model of the future, and the integrated IT approach is a critical component of success.

Intelligent Technical Solutions provides customized IT solutions that fit your business: Contact us today.

Managed Computer Services: Las Vegas

Businesses rely on technology to keep their operations running smoothly. Even if something does go wrong, extended downtime is simply unacceptable. Unfortunately, many organizations still use an outdated model for computer repairs. At one time it was reasonable to expect that a service technician would respond to a computer breakdown after the fact, but these days there is simply too much to lose during those hours.

Is there a better way to manage your computer network? Fortunately, Intelligent Technical Solutions has developed a solution, and we are spreading the word about the advantages of signing up for managed computer services in Las Vegas. Instead of waiting passively for an IT breakdown, this program allows businesses to pay a simple monthly charge instead of being stuck with large, unexpected repair bills. There is something very smart about proactively maintaining your computer system at all times.

Enjoy the peace of mind that comes with:

• Regular diagnostics and repairs
• Detect problems before they cause breakdowns
• Enjoy a reputation for reliability with your customers

With managed services in Las Vegas, your staff will be able to focus more of their attention on running the business instead of troubleshooting technical problems. Don’t wait for a crisis: Contact us today!

IT Solutions: Installation, Maintenance and More

If your Las Vegas small business is suffering from technical problems, you are needlessly losing money. Intelligent Technical Solutions is a popular service provider because we understand how to solve multiple IT problems within a reasonable budget. Although we serve businesses of all sizes, small business owners in particular find our one-stop shop approach to IT to be especially practical.

Other improvements you can expect include:

• Remote assistance
• Secure file sharing
• Fast Internet connection
• Networking and domain administration
• Security across applications
• Microsoft Office, Windows 7

Upgrading your computer system is an essential part of security and compliance. Microsoft Small Business Server leads the IT industry in providing a new level of capacity, security and maintenance. Intelligent Technical Solutions is proud to be affiliated with them.

In addition to solving current technical problems, we also offer a variety of options for expansion. If you have thought about connecting multiple computers to a network and centralizing your administration capabilities or project management, contact ITS today. We have opened the door for small business owners to connect and manage their network in ways that were not possible just a few years ago.

Upgrading your business’s capacity at this time can give you a competitive edge.

ITS Makes Clients Smile

Everyone seems to know that reliable technical assistance and hardware maintenance is a key element of every modern business. But what does this look like in action? Intelligent Technical Solutions has many years of experience in resolving a variety of technology problems.

For example, one of our customers called to say that their wireless service had suddenly failed without warning. As you can imagine, this was an extremely stressful situation for the business owner. The client was pleased with our timely response. Intelligent Technical Solutions had her wireless service running again in less than an hour.

Another example of our professional capacity is our expertise with large companies. We have reinvented the notion of personalized service so that even organizations with more than 200 computers can still feel the individual attention of our skilled technicians. From point of sale to accidentally deleted email files, ITS makes IT manageable.

Intelligent Technical Solutions would like to invite you as a potential customer to contact us with any problems that you are having with your IT. If you have had difficult experiences with computer repairs in Las Vegas in the past, we would like a chance to provide a brighter future for your business. Contact us today!