How Can You Tell When Your Computer Has A Virus?

April 2013 marks the 10th year of service for ITS in Las Vegas and surrounding areas. Celebrate with us!

The ITS crew… From our technicians in the field to our behind the scenes staff, Intelligent Technical Solutions is a fantastic place to work and thrive. Thank you Tom Andrulis for a decade of dedication creating a company with strong core values, exceptional service standards, enrichment opportunities, as well as an encouraging innovative work environment.

We measure our success from your success. Our clients are the focus of our every move. We strive to provide usable technology solutions that add value to your operations. We couldn’t have made it this far without support from our amazing clients. Thank you, we all appreciate your business.

Intelligent Technical Solutions. IT you can count on. Offering a host of business services to serve and grow your organization with live support when you need it most

Is this what your VoIP transition feels like?

Las Vegas businesses that are implementing Voip telephone systems can develop a financial return by reducing hard costs, but they will often find the largest benefits are in the “soft” cost areas.  So what are these soft costs/benefits and how can you measure them.

Soft costs/benefits are usually found in the following areas:

1. Increased Employee productivity
2. Increased Customer satisfaction
3. Employee retention

Let’s take a look at each of these independently and how a Las Vegas business may be able to objectively measure these.

Increased Employee Productivity with Voip

Voip systems provide many user benefits that can enhance productivity, especially among your higher paid employees. Features such as Outlook or CRM integration, find me/ follow me, mobile device integration etc. can provide ways that may provide unseen or “soft” paybacks.

Example:  a sales person activates the find me feature when he is in the field on sales calls. As a result over the next quarter of activity he is able to make 2 added sales because he is available to clients when they need him/her, an increase of 15% in quarterly performance.  Example: an attorney is able to utilize a call history feature to track billable phone time with their clients.  As a result they increase their billable hours by 3%–an increase of $12,000 annually.

Increased Customer Satisfaction with Voip

Faster call answer times, more personalized answers, better access to the right people are just a few of the ways that Voip systems may increase customer satisfaction.

Example: callers to your inside sales center are pleasantly surprised that your new Voip system allows the employees staffing this area to receive screen POP’s that bring the customer history immediately to the desktop when the call arrives–not only are they greeted by name, but their experience is improved and the call lasts 25% less time–everyone wins.  Example:  Your service desk utilizes VM notification in an escalation profile to answer after hour calls and emergency off hours calls significantly faster than previously possible.  Your customers are thrilled that their off hour calls are responded to so quickly.

Employee retention improves with Voip:

Las Vegas business’ that implement Voip may find that the remote user options allow them to institute options for their employees to work from home at various times.  Flex time schedules and the ability to avoid commuting dramatically improve key employees job satisfaction and they stay.

Las Vegas businesses have many reasons for choosing Voip telephone systems.  Do not ignore soft costs/benefits as they can provide compelling reasons to support or drive your Las Vegas business decision to deploy Voip technology.

Understanding Computer Solutions in Las Vegas

Computer networks serve small and large businesses in many ways. They can streamline a variety of work processes, which decreases operating costs. Networks also enable a high degree of integration between different segments of your business. With all of these benefits, it is also critical to understand where the network might be vulnerable. Over the years, we have observed that many businesses simply ignore these weaknesses and hope that nothing happens.

Certainly, this plan could be improved. Instead of taking a chance that your business will survive during a disaster, you could contact Intelligent Technical Solutions. With our facilities and expertise, your business will be supported by an entire community of IT professionals.

There are a number of precautions that your business can take against a variety of worst-case scenarios:

• Comprehensive hardware maintenance and upgrades
• Remote assistance 24/7
• Continuous management of your IT
• Integrated consultation services

There is no need to feel that you cannot take advantage of all of these services if you run a small business, private practice or home office. Our technicians provide you with the same professional services that large businesses receive.

Our affordable and practical solutions will help you adapt and stay competitive in today’s changing business environment.

Integrated Business Solutions: Las Vegas

What would happen if your computer technician also had valuable insight on how to improve your efficiency by adjusting the internal structure of your hardware or routing? This is exactly what Intelligent Technical Solutions can do for businesses in Las Vegas. Computer repairs can now be an opportunity to upgrade your existing infrastructure to take full advantage of the expertise that is available from ITS. By transforming misfortune into opportunity, your business will benefit from the insights that come with many years of professional service.

Our company has helped businesses:

• Optimize their productivity

• Minimize future problems before they happen

• Accomplish these upgrades within a reasonable budget

ITS has extensive experience with operating the systems that we install. We understand how to customize computer networks in order to streamline your workflow.

With the full range of our expertise, your business will gain a powerful partner. ITS has an extensive clientele of business customers, and we understand how to integrate best business practices into your computer network. These consultation services are just a part of how we have integrated and customized IT with the industry’s best business and financial practices.

ITS provides exemplary service to all businesses in need of professional computer repairs in Las Vegas.

We'll Help Get You the Perfect Business Phone System!

Are you looking to upgrade your business phone system in Las Vegas? Maybe you have an antiquated business phone system in Las Vegas and you are interested in considering the advantages of VOIP. VOIP, or Voice over IP, has been growing as an industry even though the economy as a whole has been declining.

Why does VOIP in Las Vegas, make sense for those considering a new business phone system?

1. Economical — Voip is great because a great VOIP system starts at about $2,000 and will last for years. The more phones or features you add, the more it will cost. We actually sell what is called a “hybrid voip” system that takes advantage of unique technologies allowing you to purchase less phone lines, thus saving you money.

2. Managable — Voip is great because it is easy to manage, easy to troubleshoot and simple to fix compared to traditional business phone systems!

3. Set-Up – Voip is easy to set up compared to more complex digital or analog business phone systems in Las Vegas.

4. Scalability — Maybe you are not growing now, but will be in two year, Voip allows you to get a system that is scalable with your actual business needs.

Give us a call if you are looking at a new business phone system in Las Vegas!

Is this what your support feels like?

Computer Repairs: Timely Service, Invaluable Expertise

Intelligent Technical Solutions, as many of our customers already know, provides excellent technical support to businesses. Managing complex networks and file management is now both accessible and affordable. We have built a reputation as a reliable provider of technical solutions for all of your computer problems. However, it may come as a surprise that we also offer a variety of peripheral services including both troubleshooting and repairs.

One of the most valuable assets that any business has is their reputation. If your computer network is not stable, it reflects negatively on your company. Most companies are very careful about maintaining their software and update them regularly. The same care should be taken for hardware. This can be done through a regular management cycle.

The technical problems associated with upgrading your hardware can be entrusted to Intelligent Technical Solutions. Our sophisticated service plan will provide you with the peace of mind that you need in order to focus your energy on other business activities. You can enjoy all of the benefits of securing the most current technologies available at one monthly price.

From hardware upgrades to routine maintenance, signing up for a monthly program from ITS can provide your business with security and stability. Give us a call for quotes on computer repairs in Las Vegas!

Distributed File Collaboration Advantages

Intelligent Technical Solutions offers a variety of customized technical and support solutions for businesses of all sizes. Technology problems can cause unexpected costs to occur during critical projects. Companies that still use outdated collaboration systems can find themselves at a competitive disadvantage.

Benefits of DFC

Businesses need to be able to collaborate with both accuracy and security. Intelligent Technical Solutions is a company that brings distributed file collaboration to businesses of all sizes, from large corporations to small home-based enterprises. Every business needs to be assured that their files will be properly updated, managed and secured using the powerful expertise and hardware provided by ITS.

Our services address a variety of technology concerns:

• Integration of Technology: At ITS, we are proud to display multiple Microsoft credentials. We use their many resources on your behalf, including distributed file collaboration.

• Encryption: Our secure socket layer, or SSL protocol, provides the cryptographic security that customers expect during file transfers over the Internet.

Although there was a time when FTP protocols and other repository systems were an industry standard, new technologies have emerged. If your business is unaware of the distributed file collaboration option, perhaps it is time to take a closer look. Contact ITS today!

Slow Computer in Las Vegas?
If your system is running unusually slow, it might be easy to conclude that the solution requires professional computer repairs in Las Vegas. However, consider these basic problems that may have developed over time.

This simple checklist will help you decide if you need a repaired computer in Las Vegas:

1. Check the Hard Drive: Many computers slow down after you install too many programs, especially if you forget that they are still on the hard drive. If you have Windows 7, go to the start menu, select the computer option and then click on system properties. You can uninstall any programs that are taking up space on your hard drive. Don’t forget to empty your recycle bin.

2. Update the Drivers: For Windows 7, use the action center to see if there are any important updates that need to be installed.

3. RAM sticks: Make sure you have at least 2GB of RAM for each processor core. As you store and move more information around, an inadequate amount of RAM will cause the computer to slow down.

Las Vegas computer repair technicians are helpful, but check these issues first. The computer repairs Las Vegas business owners think are necessary might be a simple matter of performing a minor adjustment.

Anti-Virus Protection: Computer Repairs, Las Vegas

Anti-virus software programs work across the various computer platforms. They protect your computer against malicious threats and malware. A Las Vegas computer repair might be needed if the threat is serious enough to cause irreversible damage. Ensuring proper protection should be a routine part of your security defense system. This is the best way to avoid the time and expense associated with computer repairs in Las Vegas.

The Essential Computer Repair Las Vegas

The best way to clean out malware from your computer is to use a software program that can be run in safe mode. Many of the standard anti-virus software programs will not do this, and it is always good to have a backup plan ready.

A2cmd is a program that can be downloaded and stored on a USB stick. This is a command line scanning program, so you need to make sure you know how to open the Windows command processor and use the command line well in advance.

The a2cmd and stinger programs are both very reliable, and they can help you get serious infections removed from your files. Computer repairs in Las Vegas are always an option, but you will save money if you try these solutions first.